MIE 330 Exam 1 Study Guide Questions With Complete
Solutions
A Psychological Contract Correct Answers o Employer and
employee both contribute to the relationship
o Employees expected to take more responsibility in their
training, etc., but expect the company to offer them more
flexibility, better training
Ability Correct Answers a general enduring capability that an
individual possesses.
Acquisitions Correct Answers one company buys another
Administering Pay & Benefits Correct Answers o Systems for
keeping track of employees' earnings and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Administrative services and transactions Correct Answers
Handling administrative tasks (for example, hiring employees
and answering questions about benefits) efficiently and with a
commitment to quality.
Advantages to employers include: Correct Answers • Less need
for office space
• Greater flexibility to implement for managerial, professional,
or sales jobs.
,• Difficult to set up for manufacturing workers.
• Flexibility to employees with special needs
• Corporate Social Responsibility - fewer cars on the road
Age Discrimination in Employment Act (ADEA) Correct
Answers o Prohibits discrimination against workers who are
over the age of 40.
o Age discrimination complaints make up a large percentage of
complaints filed with EEOC.
Americans with Disabilities Act (ADA) of 1990 Correct
Answers o Protects individuals with disabilities from being
discriminated against in the workplace.
o Prohibits discrimination based on disability in all employment
practices.
o Employers must take steps to accommodate individuals
covered by the act.
Bona Fide Occupational Qualification (BFOQ) Correct
Answers A necessary (not merely preferred) qualification for
performing a job.
Supreme Court has ruled that BFOQ's are limited to policies
directly related to a worker's ability to do the job.
Business partner services Correct Answers Developing
effective HR systems that help the organization meet its goals
for attracting, keeping, and developing people with the skills it
needs. To be effective, HR people must understand the business
so it can understand what the business needs.
, Careers in Human Resource Management Correct Answers •
Salaries vary depending on education and experience.
• Some positions are generalists, some are specialized.
• Most positions require a college degree.
Change Model Correct Answers Change = D x V x F
Civil Rights Acts (1866 & 1871) Correct Answers o Civil
Rights Act of 1866 granted all persons same property rights as
white citizens.
o Civil Rights Act of 1871 granted all citizens right to sue in
federal court if they feel they have been deprived of some civil
right.
Cost Control Correct Answers o Downsizing
o Reengineering
o Outsourcing
D = Correct Answers Dissatisfaction with the current state
Declining Union Membership Correct Answers Has been
declining since the 1980s
Development Correct Answers Acquisition of knowledge,
skills, and behaviors that improve an employee's ability to meet
changes in job requirements and in customer demands
Solutions
A Psychological Contract Correct Answers o Employer and
employee both contribute to the relationship
o Employees expected to take more responsibility in their
training, etc., but expect the company to offer them more
flexibility, better training
Ability Correct Answers a general enduring capability that an
individual possesses.
Acquisitions Correct Answers one company buys another
Administering Pay & Benefits Correct Answers o Systems for
keeping track of employees' earnings and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Administrative services and transactions Correct Answers
Handling administrative tasks (for example, hiring employees
and answering questions about benefits) efficiently and with a
commitment to quality.
Advantages to employers include: Correct Answers • Less need
for office space
• Greater flexibility to implement for managerial, professional,
or sales jobs.
,• Difficult to set up for manufacturing workers.
• Flexibility to employees with special needs
• Corporate Social Responsibility - fewer cars on the road
Age Discrimination in Employment Act (ADEA) Correct
Answers o Prohibits discrimination against workers who are
over the age of 40.
o Age discrimination complaints make up a large percentage of
complaints filed with EEOC.
Americans with Disabilities Act (ADA) of 1990 Correct
Answers o Protects individuals with disabilities from being
discriminated against in the workplace.
o Prohibits discrimination based on disability in all employment
practices.
o Employers must take steps to accommodate individuals
covered by the act.
Bona Fide Occupational Qualification (BFOQ) Correct
Answers A necessary (not merely preferred) qualification for
performing a job.
Supreme Court has ruled that BFOQ's are limited to policies
directly related to a worker's ability to do the job.
Business partner services Correct Answers Developing
effective HR systems that help the organization meet its goals
for attracting, keeping, and developing people with the skills it
needs. To be effective, HR people must understand the business
so it can understand what the business needs.
, Careers in Human Resource Management Correct Answers •
Salaries vary depending on education and experience.
• Some positions are generalists, some are specialized.
• Most positions require a college degree.
Change Model Correct Answers Change = D x V x F
Civil Rights Acts (1866 & 1871) Correct Answers o Civil
Rights Act of 1866 granted all persons same property rights as
white citizens.
o Civil Rights Act of 1871 granted all citizens right to sue in
federal court if they feel they have been deprived of some civil
right.
Cost Control Correct Answers o Downsizing
o Reengineering
o Outsourcing
D = Correct Answers Dissatisfaction with the current state
Declining Union Membership Correct Answers Has been
declining since the 1980s
Development Correct Answers Acquisition of knowledge,
skills, and behaviors that improve an employee's ability to meet
changes in job requirements and in customer demands
