PAR FINAL STUDY EXAM QUESTIONS WITH SOLUTIONS
GUARANTEE A+ 2025
To change the Follow-up date on an account, there are 2 options. What are those 2
options? - Perform Action = FOL
Macro = FOL
To add a note in Artiva, what are the different options to add note to a note that
documents the account? - Perform Action = ADN
Macro - ADN
What are the three elements of Negotiation? - Power, Time and Information
This is the point of the revenue cycle where the patient's motivation to pay is the
greatest and the cost to collect is the lowest. - Point of Service
Step 3 of the Revenue Cycle
In order to maximize efficiency at this control point, maximum automation is required. A
UB04 or CMS1500 claim is sent to be processed in this control point of the revenue
cycle? - Claims Processing
Step 5 of the Revenue Cycle
Posting or applying payment of adjustments to the appropriate accounts/invoices,
including rejections, denials is what control point of the revenue cycle? - Remittance
Processing
Step 6 of the Revenue Cycle
Collection of self-pay deductibles, copays, co-insurance and non-covered charges
happen at this control point of the revenue cycle? - Patient Collection
Step 9 of the Revenue Cycle
This is the point in the revenue cycle where analysis is performed on actual payments to
identify variances from expected or contracted rates. - Reimbursement Review
Step 8 of the Revenue Cycle
At this control point of the revenue cycle, effort is required to collect amounts due from
the insurers after the initial claim has been filed - Third-Party-Follow-Up
Step 7 of the Revenue Cycle
This is the primary step to gather all demographic and insurance information and a
crucial control point of the revenue cycle. - Registration
Step 1 of the Revenue Cycle
At this control point of the revenue cycle, critical information is required to ensure a
charge has been documented for each encounter and essential in determining the
status of the patient's appointment - Scheduling
, Step 2 of the Revenue Cycle
At this point of the control point of the revenue cycle documented services are
translated into billable charges - Coding and Charge Capture
Step 4 of the Revenue Cycle
This is the point in the revenue cycle that is likely to suffer the most when breakdowns
occur earlier in the process - Customer Service
Step 10 of the Revenue Cycle
What are the 7 key elements to the Standards of Customer Service? - Responsiveness
- Accessibility - Clarity - Excellence
Commitment - Accuracy - Timeliness
To be approachable and available at all times describes which key element of the
Standard of Customer Service? - Accessibility
To clearly explain your intentions, what programs are available and who to contact for
further assistance. If the information is unclear to the patient, restate it so that it is clear
is which Standard of Customer Service? - Clarity
To respond promptly to ALL requests in accordance with allowable resources and
capabilities. Listen to the customer's needs and act based on them is which Standard of
Customer Service? - Responsiveness
To provide realistic resolution based on the nature of the request. Respond to the
customers concerns and work to ensure fairness and equality in the workplace is which
Standard of Customer Service? - Timeliness
To guarantee quality service that meets or needs expectations is which Standard of
Customer Service? - Excellence
To produce information that is correct, descriptive, factual, and precise is which
Standard of Customer Service? - Accuracy
What values do we adopt on behalf of our clients? - Competence - Respect - Integrity -
Caring
What does HIPAA Stand for? - Health Insurance Portability and Accountability Act
What is the most important meaning behind HIPAA? - To protect individuals' medical
records and other protected health information
What reason is HIPAA Privacy needed the most? - To provide stronger privacy
measures concerning, hospitals, doctor's offices, insurers, or third-party payers
GUARANTEE A+ 2025
To change the Follow-up date on an account, there are 2 options. What are those 2
options? - Perform Action = FOL
Macro = FOL
To add a note in Artiva, what are the different options to add note to a note that
documents the account? - Perform Action = ADN
Macro - ADN
What are the three elements of Negotiation? - Power, Time and Information
This is the point of the revenue cycle where the patient's motivation to pay is the
greatest and the cost to collect is the lowest. - Point of Service
Step 3 of the Revenue Cycle
In order to maximize efficiency at this control point, maximum automation is required. A
UB04 or CMS1500 claim is sent to be processed in this control point of the revenue
cycle? - Claims Processing
Step 5 of the Revenue Cycle
Posting or applying payment of adjustments to the appropriate accounts/invoices,
including rejections, denials is what control point of the revenue cycle? - Remittance
Processing
Step 6 of the Revenue Cycle
Collection of self-pay deductibles, copays, co-insurance and non-covered charges
happen at this control point of the revenue cycle? - Patient Collection
Step 9 of the Revenue Cycle
This is the point in the revenue cycle where analysis is performed on actual payments to
identify variances from expected or contracted rates. - Reimbursement Review
Step 8 of the Revenue Cycle
At this control point of the revenue cycle, effort is required to collect amounts due from
the insurers after the initial claim has been filed - Third-Party-Follow-Up
Step 7 of the Revenue Cycle
This is the primary step to gather all demographic and insurance information and a
crucial control point of the revenue cycle. - Registration
Step 1 of the Revenue Cycle
At this control point of the revenue cycle, critical information is required to ensure a
charge has been documented for each encounter and essential in determining the
status of the patient's appointment - Scheduling
, Step 2 of the Revenue Cycle
At this point of the control point of the revenue cycle documented services are
translated into billable charges - Coding and Charge Capture
Step 4 of the Revenue Cycle
This is the point in the revenue cycle that is likely to suffer the most when breakdowns
occur earlier in the process - Customer Service
Step 10 of the Revenue Cycle
What are the 7 key elements to the Standards of Customer Service? - Responsiveness
- Accessibility - Clarity - Excellence
Commitment - Accuracy - Timeliness
To be approachable and available at all times describes which key element of the
Standard of Customer Service? - Accessibility
To clearly explain your intentions, what programs are available and who to contact for
further assistance. If the information is unclear to the patient, restate it so that it is clear
is which Standard of Customer Service? - Clarity
To respond promptly to ALL requests in accordance with allowable resources and
capabilities. Listen to the customer's needs and act based on them is which Standard of
Customer Service? - Responsiveness
To provide realistic resolution based on the nature of the request. Respond to the
customers concerns and work to ensure fairness and equality in the workplace is which
Standard of Customer Service? - Timeliness
To guarantee quality service that meets or needs expectations is which Standard of
Customer Service? - Excellence
To produce information that is correct, descriptive, factual, and precise is which
Standard of Customer Service? - Accuracy
What values do we adopt on behalf of our clients? - Competence - Respect - Integrity -
Caring
What does HIPAA Stand for? - Health Insurance Portability and Accountability Act
What is the most important meaning behind HIPAA? - To protect individuals' medical
records and other protected health information
What reason is HIPAA Privacy needed the most? - To provide stronger privacy
measures concerning, hospitals, doctor's offices, insurers, or third-party payers
