OPERATIONSkMANAGEMENTkTESTBAN
K
CHAPTERk1:kIntroductionktokOperationskManagementkTRU
Ek/FALSE
1. Somekofkthekoperations-
relatedkactivitieskofkHardkRockkCafékincludekdesigningkmealskandkanalyzingkthemkforkingredientkcostkandklaborkre
quirements.
Truek(Globalkcompanykprofile,keasy)
2. ThekproductionkprocesskatkHardkRockkCafékisklimitedktokmealkpreparationkandkservingkcustomers.k
Falsek(Globalkcompanykprofile,keasy)
3. Allkorganizations,kincludingkservicekfirmsksuchkaskbankskandkhospitals,khavekakproductionkfunction.k
Truek(Whatkiskoperationskmanagement?kmoderate)
4. Operationskmanagementkisktheksetkofkactivitieskthatkcreatekvaluekinkthekformkofkgoodskandkserviceskbyktransformingki
nputskintokoutputs.
Truek(Whatkiskoperationskmanagement?keasy)
5. Ankexamplekofkak"hidden"kproductionkfunctionkiskmoneyktransferskatkbanks.k
Truek(Whatkiskoperationskmanagement?kmoderate)
6. Onekreasonktokstudykoperationskmanagementkisktoklearnkhowkpeoplekorganizekthemselveskforkproductivekenterprise.k
Truek(WhykstudykOM,keasy)
7. Thekoperationskmanagerkperformskthekmanagementkactivitieskofkplanning,korganizing,kstaffing,kleading,kandk
controllingkofkthekOMkfunction.
Truek(Whatkoperationskmanagerskdo,keasy)
8. "Howkmuchkinventorykofkthiskitemkshouldkwekhave?"kiskwithinkthekcriticalkdecisionkareakofkmanagingkquality.k
Falsek(Whatkoperationskmanagerskdo,keasy)
9. Inkorderktokhavekakcareerkinkoperationskmanagement,konekmustkhavekakdegreekinkstatisticskorkquantitativekmethods.k
Falsek(Whatkoperationskmanagerskdo,keasy)
10. HenrykFordkiskknownkaskthekFatherkofkScientifickManagement.k
Falsek(Thekheritagekofkoperationskmanagement,keasy)
11. Shewhart’skcontributionsktokoperationskmanagementkcamekduringkthekScientifickManagementkEra.k
Falsek(Thekheritagekofkoperationskmanagement,keasy)
12. Studentskwantingktokpursuekakcareerkinkoperationskmanagementkwillkfindkmultidisciplinarykknowledgekbeneficial.k
Truek(WherekarekthekOMkjobs?keasy)
13. Customerkinteractionkiskoftenkhighkforkmanufacturingkprocesses,kbutklowkforkservices.k
Falsek(Operationskinkthekserviceksector,kmoderate)
14. Productivitykiskmorekdifficultktokimprovekinkthekserviceksector.k
Truek(Thekproductivitykchallenge,kmoderate)
15. Manufacturingknowkconstitutesktheklargestkeconomicksectorkinkpostindustrialksocieties.k
Falsek(Operationskinkthekserviceksector,kmoderate)
16. Inkthekpastkhalf-
century,ktheknumberkofkpeoplekemployedkinkmanufacturingkhaskmorekorklesskheldksteady,kbutkeachkmanufacturingkempl
oyeekiskmanufacturingkaboutk20ktimeskaskmuch.
OperationskManagementk– Pagek1
kTestkBank
,Truek(Operationskinkthekserviceksector,keasy)
OperationskManagementk– Pagek2
kTestkBank
,17. Akknowledgeksocietykiskonekthatkhaskmigratedkfromkworkkbasedkonkknowledgektokonekbasedkonkmanualkwork.k
Falsek(Thekproductivitykchallenge,keasy)
18. Productivitykiskthektotalkvaluekofkallkinputsktokthektransformationkprocesskdividedkbykthektotalkvaluekofkthekoutputskp
roduced.
Falsek(Thekproductivitykchallenge,keasy)
19. Measuringkthekimpactkofkakcapitalkacquisitionkonkproductivitykiskankexamplekofkmulti-
factorkproductivity.kFalsek(Thekproductivitykchallenge,kmoderate)
20. Ethicalkandksocialkdilemmaskarisekbecausekstakeholderskofkakbusinesskhavekconflictingkperspectives.k
Truek(Ethicskandksocialkresponsibility,keasy)k{AACSB:kEthicalkReasoning}
MULTIPLEkCHOICE
21. AtkHardkRockkCafé,ktaskskthatkreflectkoperationskorkoperationskmanagementkinclude
a.kdesigningkmeals
k
b.ktestingkmealsk(recipes)
k
c.k analyzingkmealskforkthekcostkofkingredients
k
d.k preparingkemployeekschedules
k
e.k allkofkthekabove
k
ek(Globalkcompanykprofile,keasy)
k
22. AnkoperationsktaskkperformedkatkHardkRockkCafékis
a. borrowingkfundsktokbuildkaknewkrestaurant
b.k advertisingkchangeskinkthekrestaurantkmenu
k
c.k calculatingkrestaurantkprofitkandkloss
k
d.k preparingkemployeekschedules
k
e.k allkofkthekabove
k
dk(Globalkcompanykprofile,kmoderate)
k
23. Operationskmanagementkiskapplicable
a. mostlyktokthekserviceksector
b. tokserviceskexclusively
c. mostlyktokthekmanufacturingksector
d. tokallkfirms,kwhetherkmanufacturingkandkservice
e. tokthekmanufacturingksectorkexclusively
dk(Whatkiskoperationskmanagement?kmoderate)
24. Whichkofkthekfollowingkarekthekprimarykfunctionskofkallkorganizations?
a. operations,kmarketing,kandkhumankresources
b. marketing,khumankresources,kandkfinance/accounting
c. sales,kqualitykcontrol,kandkoperations
d. marketing,koperations,kandkfinance/accounting
e. researchkandkdevelopment,kfinance/accounting,kandkpurchasingk
dk(Organizingktokproducekgoodskandkservices,kmoderate)
25. Budgeting,kpayingkthekbills,kandkcollectionkofkfundskarekactivitieskassociatedkwithkthe
OperationskManagementk– Pagek3
kTestkBank
, a. managementkfunction
b. controlkfunction
c. finance/accountingk function
d. production/operationsk function
e. staffingkfunction
ck(Organizingktokproducekgoodskandkservices,kmoderate)
26. Whichkofkthekfollowingkwouldknotkbekankoperationskfunctionkinkakfast-foodkrestaurant?
a. advertisingkandkpromotion
b. designingktheklayoutkofkthekfacility
c. maintainingk equipment
d. makingkhamburgerskandkfries
e. purchasingkingredients
ak(Organizingktokproducekgoodskandkservices,kmoderate)
27. Thekmarketingkfunction'skmainkconcernkiskwith
a. producingkgoodskorkprovidingkservices
b. procuringkmaterials,ksupplies,kandkequipment
c. buildingkandkmaintainingkakpositivekimage
d. generatingkthekdemandkforkthekorganization'skproductskorkservices
e. securingkmonetarykresources
dk(Organizingktokproducekgoodskandkservices,kmoderate)
28. ReasonsktokstudykOperationskManagementkinclude
a. studyingkwhykpeoplekorganizekthemselveskforkfreekenterprise
b. knowingkhowkgoodskandkserviceskarekconsumed
c. understandingkwhatkhumankresourcekmanagerskdo
d. learningkaboutkakcostlykpartkofkthekenterprise
e. allkofkthekabove
dk(WhykstudykOM?kmoderate)
29. ReasonsktokstudykOperationskManagementkincludeklearningkabout
a. whykpeoplekorganizekthemselveskforkproductivekenterprise
b. howkgoodskandkserviceskarekproduced
c. whatkoperationskmanagerskdo
d. akcostlykpartkofkthekenterprise
e. allkofkthekabove
ek(WhykstudykOM?keasy)
30. Thekfivekelementskinkthekmanagementkprocesskare
a. plan,kdirect,kupdate,klead,kandksupervise
b. accounting/finance,kmarketing,koperations,kandkmanagement
c. organize,kplan,kcontrol,kstaff,kandkmanage
d. plan,korganize,kstaff,klead,kandkcontrol
e. plan,klead,korganize,kmanage,kandkcontrolk
dk(Whatkdokoperationskmanagerskdo?keasy)
OperationskManagementk– Pagek4
kTestkBank
K
CHAPTERk1:kIntroductionktokOperationskManagementkTRU
Ek/FALSE
1. Somekofkthekoperations-
relatedkactivitieskofkHardkRockkCafékincludekdesigningkmealskandkanalyzingkthemkforkingredientkcostkandklaborkre
quirements.
Truek(Globalkcompanykprofile,keasy)
2. ThekproductionkprocesskatkHardkRockkCafékisklimitedktokmealkpreparationkandkservingkcustomers.k
Falsek(Globalkcompanykprofile,keasy)
3. Allkorganizations,kincludingkservicekfirmsksuchkaskbankskandkhospitals,khavekakproductionkfunction.k
Truek(Whatkiskoperationskmanagement?kmoderate)
4. Operationskmanagementkisktheksetkofkactivitieskthatkcreatekvaluekinkthekformkofkgoodskandkserviceskbyktransformingki
nputskintokoutputs.
Truek(Whatkiskoperationskmanagement?keasy)
5. Ankexamplekofkak"hidden"kproductionkfunctionkiskmoneyktransferskatkbanks.k
Truek(Whatkiskoperationskmanagement?kmoderate)
6. Onekreasonktokstudykoperationskmanagementkisktoklearnkhowkpeoplekorganizekthemselveskforkproductivekenterprise.k
Truek(WhykstudykOM,keasy)
7. Thekoperationskmanagerkperformskthekmanagementkactivitieskofkplanning,korganizing,kstaffing,kleading,kandk
controllingkofkthekOMkfunction.
Truek(Whatkoperationskmanagerskdo,keasy)
8. "Howkmuchkinventorykofkthiskitemkshouldkwekhave?"kiskwithinkthekcriticalkdecisionkareakofkmanagingkquality.k
Falsek(Whatkoperationskmanagerskdo,keasy)
9. Inkorderktokhavekakcareerkinkoperationskmanagement,konekmustkhavekakdegreekinkstatisticskorkquantitativekmethods.k
Falsek(Whatkoperationskmanagerskdo,keasy)
10. HenrykFordkiskknownkaskthekFatherkofkScientifickManagement.k
Falsek(Thekheritagekofkoperationskmanagement,keasy)
11. Shewhart’skcontributionsktokoperationskmanagementkcamekduringkthekScientifickManagementkEra.k
Falsek(Thekheritagekofkoperationskmanagement,keasy)
12. Studentskwantingktokpursuekakcareerkinkoperationskmanagementkwillkfindkmultidisciplinarykknowledgekbeneficial.k
Truek(WherekarekthekOMkjobs?keasy)
13. Customerkinteractionkiskoftenkhighkforkmanufacturingkprocesses,kbutklowkforkservices.k
Falsek(Operationskinkthekserviceksector,kmoderate)
14. Productivitykiskmorekdifficultktokimprovekinkthekserviceksector.k
Truek(Thekproductivitykchallenge,kmoderate)
15. Manufacturingknowkconstitutesktheklargestkeconomicksectorkinkpostindustrialksocieties.k
Falsek(Operationskinkthekserviceksector,kmoderate)
16. Inkthekpastkhalf-
century,ktheknumberkofkpeoplekemployedkinkmanufacturingkhaskmorekorklesskheldksteady,kbutkeachkmanufacturingkempl
oyeekiskmanufacturingkaboutk20ktimeskaskmuch.
OperationskManagementk– Pagek1
kTestkBank
,Truek(Operationskinkthekserviceksector,keasy)
OperationskManagementk– Pagek2
kTestkBank
,17. Akknowledgeksocietykiskonekthatkhaskmigratedkfromkworkkbasedkonkknowledgektokonekbasedkonkmanualkwork.k
Falsek(Thekproductivitykchallenge,keasy)
18. Productivitykiskthektotalkvaluekofkallkinputsktokthektransformationkprocesskdividedkbykthektotalkvaluekofkthekoutputskp
roduced.
Falsek(Thekproductivitykchallenge,keasy)
19. Measuringkthekimpactkofkakcapitalkacquisitionkonkproductivitykiskankexamplekofkmulti-
factorkproductivity.kFalsek(Thekproductivitykchallenge,kmoderate)
20. Ethicalkandksocialkdilemmaskarisekbecausekstakeholderskofkakbusinesskhavekconflictingkperspectives.k
Truek(Ethicskandksocialkresponsibility,keasy)k{AACSB:kEthicalkReasoning}
MULTIPLEkCHOICE
21. AtkHardkRockkCafé,ktaskskthatkreflectkoperationskorkoperationskmanagementkinclude
a.kdesigningkmeals
k
b.ktestingkmealsk(recipes)
k
c.k analyzingkmealskforkthekcostkofkingredients
k
d.k preparingkemployeekschedules
k
e.k allkofkthekabove
k
ek(Globalkcompanykprofile,keasy)
k
22. AnkoperationsktaskkperformedkatkHardkRockkCafékis
a. borrowingkfundsktokbuildkaknewkrestaurant
b.k advertisingkchangeskinkthekrestaurantkmenu
k
c.k calculatingkrestaurantkprofitkandkloss
k
d.k preparingkemployeekschedules
k
e.k allkofkthekabove
k
dk(Globalkcompanykprofile,kmoderate)
k
23. Operationskmanagementkiskapplicable
a. mostlyktokthekserviceksector
b. tokserviceskexclusively
c. mostlyktokthekmanufacturingksector
d. tokallkfirms,kwhetherkmanufacturingkandkservice
e. tokthekmanufacturingksectorkexclusively
dk(Whatkiskoperationskmanagement?kmoderate)
24. Whichkofkthekfollowingkarekthekprimarykfunctionskofkallkorganizations?
a. operations,kmarketing,kandkhumankresources
b. marketing,khumankresources,kandkfinance/accounting
c. sales,kqualitykcontrol,kandkoperations
d. marketing,koperations,kandkfinance/accounting
e. researchkandkdevelopment,kfinance/accounting,kandkpurchasingk
dk(Organizingktokproducekgoodskandkservices,kmoderate)
25. Budgeting,kpayingkthekbills,kandkcollectionkofkfundskarekactivitieskassociatedkwithkthe
OperationskManagementk– Pagek3
kTestkBank
, a. managementkfunction
b. controlkfunction
c. finance/accountingk function
d. production/operationsk function
e. staffingkfunction
ck(Organizingktokproducekgoodskandkservices,kmoderate)
26. Whichkofkthekfollowingkwouldknotkbekankoperationskfunctionkinkakfast-foodkrestaurant?
a. advertisingkandkpromotion
b. designingktheklayoutkofkthekfacility
c. maintainingk equipment
d. makingkhamburgerskandkfries
e. purchasingkingredients
ak(Organizingktokproducekgoodskandkservices,kmoderate)
27. Thekmarketingkfunction'skmainkconcernkiskwith
a. producingkgoodskorkprovidingkservices
b. procuringkmaterials,ksupplies,kandkequipment
c. buildingkandkmaintainingkakpositivekimage
d. generatingkthekdemandkforkthekorganization'skproductskorkservices
e. securingkmonetarykresources
dk(Organizingktokproducekgoodskandkservices,kmoderate)
28. ReasonsktokstudykOperationskManagementkinclude
a. studyingkwhykpeoplekorganizekthemselveskforkfreekenterprise
b. knowingkhowkgoodskandkserviceskarekconsumed
c. understandingkwhatkhumankresourcekmanagerskdo
d. learningkaboutkakcostlykpartkofkthekenterprise
e. allkofkthekabove
dk(WhykstudykOM?kmoderate)
29. ReasonsktokstudykOperationskManagementkincludeklearningkabout
a. whykpeoplekorganizekthemselveskforkproductivekenterprise
b. howkgoodskandkserviceskarekproduced
c. whatkoperationskmanagerskdo
d. akcostlykpartkofkthekenterprise
e. allkofkthekabove
ek(WhykstudykOM?keasy)
30. Thekfivekelementskinkthekmanagementkprocesskare
a. plan,kdirect,kupdate,klead,kandksupervise
b. accounting/finance,kmarketing,koperations,kandkmanagement
c. organize,kplan,kcontrol,kstaff,kandkmanage
d. plan,korganize,kstaff,klead,kandkcontrol
e. plan,klead,korganize,kmanage,kandkcontrolk
dk(Whatkdokoperationskmanagerskdo?keasy)
OperationskManagementk– Pagek4
kTestkBank
