Wellcare ACT Mastery Exam 2024 exam
with correct aswers
Enrollment vapplications vmust vbe vreceived vby vWellcare vno vlater vthan v___ vcalendar vday(s) vfollowing
vreceipt vfrom vthe vbeneficiary. v- vcorrect vanswer1
Which velements vare vavailable vas vpart vof vWellcare's vSales vSupport vmodel? v- vcorrect vanswerAll vof vthese
Low-Income vSubsidy v(LIS), vwhich vis voften vreferred vto vas vExtra vHelp, vreduces vall vPart vD vplan vpremiums v-
vcorrect vanswerFalse
Prior vto vcompleting vthe venrollment vform, vbroker/agents vshould valways vconfirm vthe vbeneficiary's
vprimary vcare vprovider v(PCP) vand/or vspecialists v- vcorrect vanswerTrue
At vthe vend vof vthis vcourse, vthere vwill vbe va vMastery vExam. vAgents vmust vachieve va vpassing vscore vof v85%
vor vhigher vto vsuccessfully vcomplete vthis vcourse v- vcorrect vanswerTrue
Brokers/Agents vmay vbe vinvestigated vafter vbeing vsuspected vof vnoncompliant vactivity vreported vthrough
va v- vcorrect vanswerComplaint vTracking vModule v(CTM)
Grievance
Secret vShop vFinding
A vbroker/agent vwho vhas vnever vhad vany vverbal vwarnings vcannot vbe vissued va vCorrective vAction vPlan. v-
vcorrect vanswerFalse
Wellcare vdoes vnot vneed vto vbe vinformed vof vall vmarketing/sales vevents vat vwhich vplans vor vmaterials vwill
vbe vpresented vor vdistributed v(formaland vinformal). v- vcorrect vanswerFalse
, Marketing vbenefits vin va vservice varea vwhere vthose vbenefits vare vnot vavailable vis vprohibited vand
vconsidered vmisleading vunless vthat vis vunavoidable vbecause vof vlocal/regional vor vmedia vuse. v- vcorrect
vanswerTrue
CustomPoint vsales vmaterial vorder vdates vwill vbe vposted von vWellcare.com v- vcorrect vanswerFalse
The vonline vCentene vWorkbench vself-service vportal venables vyou vto v- vcorrect vanswerAll vof vthese
The vTPMO vdisclaimer vmust vbe vused vby vany vTPMO vthat vsells vplans von vbehalf vof vmore vthan vone vMA
vplan vprovider. vThe vdisclaimer vmust vbe: v- vcorrect vanswerIncluded vin vany vmarketing vmaterials, vincluding
vprint vmaterials vand vtelevision vadvertisements vdeveloped, vused, vor vdistributed vby vthe vTPMO.
Verbally vconveyed vwithin vthe vfirst vminute vof va vsales vcall.
Prominently vdisplayed von vTPMO vwebsites v(regardless vof vcontent).
Electronically vconveyed vwhen vcommunicating vwith va vbeneficiary vthrough vemail, vonline vchat, vor vother
velectronic vmeans vof vcommunication v(regardless vof vcontent).
Brokers/Agents vcan vaccess vthe vfollowing vresources vunder vthe vShared vResources vsection vin vCentene
vWorkbench. v- vcorrect vanswerAll vof vthese
Which vof vthe vfollowing vis vnot van vexample vof vProtected vHealth vInformation v(PHI)? v- vcorrect
vanswerLibrary vCard
When va vpaper vSOA vform vis vused, vit vmust vbe vcompleted v__________ vhosting vthe vsales vpresentation. v-
vcorrect vanswer48 vHours vprior vto
Ascend vis va vfast, veasy, vand vcompliant vway vfor vbrokers/agents vto vsubmit vagent-assisted velectronic
venrollments. v- vcorrect vanswerTrue
with correct aswers
Enrollment vapplications vmust vbe vreceived vby vWellcare vno vlater vthan v___ vcalendar vday(s) vfollowing
vreceipt vfrom vthe vbeneficiary. v- vcorrect vanswer1
Which velements vare vavailable vas vpart vof vWellcare's vSales vSupport vmodel? v- vcorrect vanswerAll vof vthese
Low-Income vSubsidy v(LIS), vwhich vis voften vreferred vto vas vExtra vHelp, vreduces vall vPart vD vplan vpremiums v-
vcorrect vanswerFalse
Prior vto vcompleting vthe venrollment vform, vbroker/agents vshould valways vconfirm vthe vbeneficiary's
vprimary vcare vprovider v(PCP) vand/or vspecialists v- vcorrect vanswerTrue
At vthe vend vof vthis vcourse, vthere vwill vbe va vMastery vExam. vAgents vmust vachieve va vpassing vscore vof v85%
vor vhigher vto vsuccessfully vcomplete vthis vcourse v- vcorrect vanswerTrue
Brokers/Agents vmay vbe vinvestigated vafter vbeing vsuspected vof vnoncompliant vactivity vreported vthrough
va v- vcorrect vanswerComplaint vTracking vModule v(CTM)
Grievance
Secret vShop vFinding
A vbroker/agent vwho vhas vnever vhad vany vverbal vwarnings vcannot vbe vissued va vCorrective vAction vPlan. v-
vcorrect vanswerFalse
Wellcare vdoes vnot vneed vto vbe vinformed vof vall vmarketing/sales vevents vat vwhich vplans vor vmaterials vwill
vbe vpresented vor vdistributed v(formaland vinformal). v- vcorrect vanswerFalse
, Marketing vbenefits vin va vservice varea vwhere vthose vbenefits vare vnot vavailable vis vprohibited vand
vconsidered vmisleading vunless vthat vis vunavoidable vbecause vof vlocal/regional vor vmedia vuse. v- vcorrect
vanswerTrue
CustomPoint vsales vmaterial vorder vdates vwill vbe vposted von vWellcare.com v- vcorrect vanswerFalse
The vonline vCentene vWorkbench vself-service vportal venables vyou vto v- vcorrect vanswerAll vof vthese
The vTPMO vdisclaimer vmust vbe vused vby vany vTPMO vthat vsells vplans von vbehalf vof vmore vthan vone vMA
vplan vprovider. vThe vdisclaimer vmust vbe: v- vcorrect vanswerIncluded vin vany vmarketing vmaterials, vincluding
vprint vmaterials vand vtelevision vadvertisements vdeveloped, vused, vor vdistributed vby vthe vTPMO.
Verbally vconveyed vwithin vthe vfirst vminute vof va vsales vcall.
Prominently vdisplayed von vTPMO vwebsites v(regardless vof vcontent).
Electronically vconveyed vwhen vcommunicating vwith va vbeneficiary vthrough vemail, vonline vchat, vor vother
velectronic vmeans vof vcommunication v(regardless vof vcontent).
Brokers/Agents vcan vaccess vthe vfollowing vresources vunder vthe vShared vResources vsection vin vCentene
vWorkbench. v- vcorrect vanswerAll vof vthese
Which vof vthe vfollowing vis vnot van vexample vof vProtected vHealth vInformation v(PHI)? v- vcorrect
vanswerLibrary vCard
When va vpaper vSOA vform vis vused, vit vmust vbe vcompleted v__________ vhosting vthe vsales vpresentation. v-
vcorrect vanswer48 vHours vprior vto
Ascend vis va vfast, veasy, vand vcompliant vway vfor vbrokers/agents vto vsubmit vagent-assisted velectronic
venrollments. v- vcorrect vanswerTrue
