SMART SERVE PRACTICE TEST
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Smart Serve Practice Test - ANSWERS
The answer to each question is highlighted in orange
1, Heather tells her manager that she is stopping service for two
customers who have had too much to drink. The manager disagrees
and tells Heather to serve them another round of drinks.
Heather serves the drinks and sends the customers home in a taxi.
One of the customers falls and hits his head while getting out of the
taxi. He is taken to the hospital with serious injuries to his head and
face. Who can be held responsible?
A. Only the manager, since she told Heather to keep serving the customers.
B. Only Heather, since she is the one who served the alcohol.
C. Both the manager and Heather.
D. Only the customer.
2, Which of the following customers will likely have the lowest BAC after
consuming the same number of Standard Drinks in the same amount of time?
A. A young, lean man.
B. An older, unfit man.
C. A petite, young woman.
D. They will all have equal BAC.
,3, A customer arrives at your grocery check-out station at 8:15 Tuesday
morning. He wants to exchange a bottle of white wine for a bottle of red wine.
What could you do?
A. Make the exchange right away.
B. Tell the customer that you cannot exchange the wine until 9:00am or offer to
refund the customer's money instead.
C. Ask your manager for permission to exchange the wine right away. D. All of the
above.
3, Serving an underage customer can lead to which of the following? Select
all that apply.
A. Fines imposed by the Ministry of Health.
B. Charges by the police.
C. Monetary penalties imposed by the Alcohol and Gaming Commission of
Ontario (AGCO).
D. Liquor Licence being revoked or suspended.
30, Which of the following is not acceptable when verifying a customer's I.D.?
A. Asking the customer to sign a piece of paper to compare signatures.
B. Calculating the customer's age from their date of birth. C. Taking the
wallet from the customer and removing their I.D. to examine it.
D. Asking the customer to spell their full name, including middle name.
31, It is important to let your co-workers and manager know if you have given
a customer which rating?
, A. Green
B. Yellow
C. Red
D. Yellow or Red
32, Which of the following would be the most effective in preventing
intoxication?
A. Listening to the customer's problems.
Questions and Answers Latest
Versions 2025 TOP RATED A+
Smart Serve Practice Test - ANSWERS
The answer to each question is highlighted in orange
1, Heather tells her manager that she is stopping service for two
customers who have had too much to drink. The manager disagrees
and tells Heather to serve them another round of drinks.
Heather serves the drinks and sends the customers home in a taxi.
One of the customers falls and hits his head while getting out of the
taxi. He is taken to the hospital with serious injuries to his head and
face. Who can be held responsible?
A. Only the manager, since she told Heather to keep serving the customers.
B. Only Heather, since she is the one who served the alcohol.
C. Both the manager and Heather.
D. Only the customer.
2, Which of the following customers will likely have the lowest BAC after
consuming the same number of Standard Drinks in the same amount of time?
A. A young, lean man.
B. An older, unfit man.
C. A petite, young woman.
D. They will all have equal BAC.
,3, A customer arrives at your grocery check-out station at 8:15 Tuesday
morning. He wants to exchange a bottle of white wine for a bottle of red wine.
What could you do?
A. Make the exchange right away.
B. Tell the customer that you cannot exchange the wine until 9:00am or offer to
refund the customer's money instead.
C. Ask your manager for permission to exchange the wine right away. D. All of the
above.
3, Serving an underage customer can lead to which of the following? Select
all that apply.
A. Fines imposed by the Ministry of Health.
B. Charges by the police.
C. Monetary penalties imposed by the Alcohol and Gaming Commission of
Ontario (AGCO).
D. Liquor Licence being revoked or suspended.
30, Which of the following is not acceptable when verifying a customer's I.D.?
A. Asking the customer to sign a piece of paper to compare signatures.
B. Calculating the customer's age from their date of birth. C. Taking the
wallet from the customer and removing their I.D. to examine it.
D. Asking the customer to spell their full name, including middle name.
31, It is important to let your co-workers and manager know if you have given
a customer which rating?
, A. Green
B. Yellow
C. Red
D. Yellow or Red
32, Which of the following would be the most effective in preventing
intoxication?
A. Listening to the customer's problems.
