C215 Operation Management MY PRE-ASSESSMENT
OPERATIONS MANAGEMENT (VDC2) (PVDC) PASSED IN 1st
ATTEMPT 2025 Governors University
PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2)
(PVDC)
Attempt #1
Status:
Passed
1. Which definition used for quality evaluates how well a product performs its intended function?
YOUR
CORREC
ANSWER
T
ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality?
YOUR
ANSWER CORREC
T
ANSWER
,Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design
quality
, 3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR
ANSWER CORREC
T
ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any
defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR
CORRECT
ANSWER
ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/12308423/assessmentCode/PVDC/testDate/1739022152 2/32
, YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Scatter diagram
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
YOUR
CORREC
ANSWER
T
ANSWER
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with
operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
7. What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR
ANSWER CORREC
T
ANSWER
To satisfy customer needs
To enhance management
software
OPERATIONS MANAGEMENT (VDC2) (PVDC) PASSED IN 1st
ATTEMPT 2025 Governors University
PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2)
(PVDC)
Attempt #1
Status:
Passed
1. Which definition used for quality evaluates how well a product performs its intended function?
YOUR
CORREC
ANSWER
T
ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality?
YOUR
ANSWER CORREC
T
ANSWER
,Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design
quality
, 3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR
ANSWER CORREC
T
ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any
defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR
CORRECT
ANSWER
ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5. Which quality control tool should be used to monitor the current status or end result of a process?
Accessibility Policy Accessibility Settings
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/12308423/assessmentCode/PVDC/testDate/1739022152 2/32
, YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
Scatter diagram
6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
YOUR
CORREC
ANSWER
T
ANSWER
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with
operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
7. What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR
ANSWER CORREC
T
ANSWER
To satisfy customer needs
To enhance management
software
