CIVIL AIR PATROL EARHART EXAM
STUDY QUESTIONS WITH COMPLETE
CORRECT SOLUTIONS
Cooperative Negotiating Strategy (CNS) - Answer-Used in situations when both
sides trust each other. They both want two things: reaching a mutually satisfactory
result and keeping a good relationship
Comply Strategy - Answer-Defers to the other party and allows them to get what they
want. Concerned with keeping a strong relationship with the other party
Evade Strategy - Answer-When the Negotiator isn't very concerned about the
outcome. they either don't see the issue at the center of the conflict as very
important--they have other, more important priorities--or they don't have the energy
to resolve the disagreement
Settle Strategy - Answer-Willing to meet the other side halfway
Teams - Answer-Groups of people who work together toward a common goal
Organization - Answer-A body of individuals--a team--working under a defined
system of rules, roles, and procedures to achieve identifiable goals
Mintzerberg's model breaks an organization into five components that fall into two
groups. What are the groups and their components? - Answer-Line:
- operating core
- middle line
- strategic apex
Staff:
- technostructure
- support staff
The Line - Answer-includes the workers and leaders who accomplish the
organization's mission
The Staff - Answer-Does not directly carry out the organization's mission. Instead,
their focus is supporting those who do, with specialized skills
Strategic Apex - Answer-Have authority over the entire organization and are
responsible to outline the mission, devise the strategy for achieving it, and ensure
objectives support that mission
Middle Line - Answer-They interpret the mission, develop plans for how their area of
oversight will support the mission, and define how the operating core will execute
those plans
,Operating Core - Answer-Includes the frontline workers and foot soldiers, whose
efforts directly affect the organization's ability to carry out the mission
Technostructure - Answer-made up of people who specialize in an area to help the
organization run, such as human resources, training, finance, and planning
Support Staff - Answer-Made up of specialists who provide administrative, financial,
logistical, and other support to the mission areas of the organization
Hierarchical - Answer-Promotes accountability
Allocates authority
is easy to manage
creates efficiencies
Free-form - Answer-expanded authority
embrace change
increased agility
Committee - Answer-A group of people entrusted to study issues, make
recommendations or decisions, or perform some kind of service to a larger group
Types of committees - Answer-Standing & Select
Standing committee - Answer-One that operates continuously and has an indefinite
charter
Select committee - Answer-Established on a temporary basis to consider a one-time
issue
Benefits of committee leadership - Answer-- increased innovation
- smarter decisions
- greater legitimacy
When forming a committee is right - Answer-- issue complexity
- manageable group size
- division of labor
- expertise
- discretion
Guidelines for committee productivity - Answer-- Clear Purpose
- Objective-Driven Agenda
- Read Ahead Information
- Oral Presentations
- Sequencing
- Breakouts
, - Closing and Minutes
Clear Purpose - Answer-Only hold a meeting when the purpose cannot be met in
another way, such as email
Objective-Driven Agenda - Answer-The agenda should be objective-based and
provided in advance so members come prepared
Read Ahead Information - Answer-Provide any information that members need to
read and understand ahead of the meeting
Oral Presentations - Answer-Reserve meeting time for presentations and
discussions that require everyone's presence
Sequencing - Answer-Address agenda items in order of how critical they are, so
least important items are scheduled last when people's attention wanders or the
meeting runs out of time
Breakouts - Answer-If an issue pertains to only a subset of the committee, discuss it
after the main meeting or schedule a separate time
Closing and Minutes - Answer-Recap the meeting's results and action items,
including who is responsible for what by when. More detailed meeting minutes
should be emailed after
Best practices for committee facilitators - Answer-- Neutral Attitude
- Stick to the Process
- Push for Consenus
- Counter the Status Egos
Productive Group Discussions - Answer-- Ask open-ended questions
- Ask for specificity in responses
- Redirect questions to the group
- Invite quiet members to join the discussion
- Record ideas and make them visible to all members
- Reel in dominating members
- Help rambling members wrap up
- Redirect the energy of combative members
Manager - Answer-Someone who takes responsibility for the performance of the
organization and uses the authority given to the by their role in the organization to
carry out their duties
How do managers need to act? - Answer-Managers need to demonstrate integrity
and a respect for other people in all that they do; they need to act ethically
4 common functions of management - Answer-- Planning
- Organizing
- Leading
- Controlling
STUDY QUESTIONS WITH COMPLETE
CORRECT SOLUTIONS
Cooperative Negotiating Strategy (CNS) - Answer-Used in situations when both
sides trust each other. They both want two things: reaching a mutually satisfactory
result and keeping a good relationship
Comply Strategy - Answer-Defers to the other party and allows them to get what they
want. Concerned with keeping a strong relationship with the other party
Evade Strategy - Answer-When the Negotiator isn't very concerned about the
outcome. they either don't see the issue at the center of the conflict as very
important--they have other, more important priorities--or they don't have the energy
to resolve the disagreement
Settle Strategy - Answer-Willing to meet the other side halfway
Teams - Answer-Groups of people who work together toward a common goal
Organization - Answer-A body of individuals--a team--working under a defined
system of rules, roles, and procedures to achieve identifiable goals
Mintzerberg's model breaks an organization into five components that fall into two
groups. What are the groups and their components? - Answer-Line:
- operating core
- middle line
- strategic apex
Staff:
- technostructure
- support staff
The Line - Answer-includes the workers and leaders who accomplish the
organization's mission
The Staff - Answer-Does not directly carry out the organization's mission. Instead,
their focus is supporting those who do, with specialized skills
Strategic Apex - Answer-Have authority over the entire organization and are
responsible to outline the mission, devise the strategy for achieving it, and ensure
objectives support that mission
Middle Line - Answer-They interpret the mission, develop plans for how their area of
oversight will support the mission, and define how the operating core will execute
those plans
,Operating Core - Answer-Includes the frontline workers and foot soldiers, whose
efforts directly affect the organization's ability to carry out the mission
Technostructure - Answer-made up of people who specialize in an area to help the
organization run, such as human resources, training, finance, and planning
Support Staff - Answer-Made up of specialists who provide administrative, financial,
logistical, and other support to the mission areas of the organization
Hierarchical - Answer-Promotes accountability
Allocates authority
is easy to manage
creates efficiencies
Free-form - Answer-expanded authority
embrace change
increased agility
Committee - Answer-A group of people entrusted to study issues, make
recommendations or decisions, or perform some kind of service to a larger group
Types of committees - Answer-Standing & Select
Standing committee - Answer-One that operates continuously and has an indefinite
charter
Select committee - Answer-Established on a temporary basis to consider a one-time
issue
Benefits of committee leadership - Answer-- increased innovation
- smarter decisions
- greater legitimacy
When forming a committee is right - Answer-- issue complexity
- manageable group size
- division of labor
- expertise
- discretion
Guidelines for committee productivity - Answer-- Clear Purpose
- Objective-Driven Agenda
- Read Ahead Information
- Oral Presentations
- Sequencing
- Breakouts
, - Closing and Minutes
Clear Purpose - Answer-Only hold a meeting when the purpose cannot be met in
another way, such as email
Objective-Driven Agenda - Answer-The agenda should be objective-based and
provided in advance so members come prepared
Read Ahead Information - Answer-Provide any information that members need to
read and understand ahead of the meeting
Oral Presentations - Answer-Reserve meeting time for presentations and
discussions that require everyone's presence
Sequencing - Answer-Address agenda items in order of how critical they are, so
least important items are scheduled last when people's attention wanders or the
meeting runs out of time
Breakouts - Answer-If an issue pertains to only a subset of the committee, discuss it
after the main meeting or schedule a separate time
Closing and Minutes - Answer-Recap the meeting's results and action items,
including who is responsible for what by when. More detailed meeting minutes
should be emailed after
Best practices for committee facilitators - Answer-- Neutral Attitude
- Stick to the Process
- Push for Consenus
- Counter the Status Egos
Productive Group Discussions - Answer-- Ask open-ended questions
- Ask for specificity in responses
- Redirect questions to the group
- Invite quiet members to join the discussion
- Record ideas and make them visible to all members
- Reel in dominating members
- Help rambling members wrap up
- Redirect the energy of combative members
Manager - Answer-Someone who takes responsibility for the performance of the
organization and uses the authority given to the by their role in the organization to
carry out their duties
How do managers need to act? - Answer-Managers need to demonstrate integrity
and a respect for other people in all that they do; they need to act ethically
4 common functions of management - Answer-- Planning
- Organizing
- Leading
- Controlling
