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CPI Prevention First Quiz Questions and Correct Answers/ Latest Update / Already Graded

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When Kate called the receptionist incompetent and said that she wasn't a parent and wouldn't understand, what behavior level did Kate demonstrate? Ans: Defensive How did the receptionist demonstrate supportive behavior in response to Kate's anxiety? Ans: Told her, "I hear that you are concerned." The tone, volume, and cadence in the words you use relate to what type of communication? Ans: Paraverbal communicatio

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CPI Prevention First Quiz Questions and
Correct Answers/ Latest Update /
Already Graded
When Kate called the receptionist incompetent and said that she

wasn't a parent and wouldn't understand, what behavior level did

Kate demonstrate?


Ans: Defensive




How did the receptionist demonstrate supportive behavior in

response to Kate's anxiety?


Ans: Told her, "I hear that you are concerned."




The tone, volume, and cadence in the words you use relate to what

type of communication?


Ans: Paraverbal communication
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