ASAP PACE CERTIFICATION EXAM
QUESTIONS WITH CORRECT
DETAILED ANSWERS || ALREADY
GRADED A+ < LATEST VERSION >
1. Convergent thinking - ANSWER 🗸 Relies on reason and logic to find the
one best answer to a question
2. Divergent thinking - ANSWER 🗸 Focuses on producing a broad variety of
ideas
3. Levels of Communication - ANSWER 🗸 1. Casual
2. Critical
3. Crucial
4. Crucial Communication Components - ANSWER 🗸 Opposing opinions,
high stakes, strong emotions
5. Communication Cycle - ANSWER 🗸 Sender > Message > Receiver
6. Main 3 Components of Communication - ANSWER 🗸 1. Word Choice
2. Tone of Voice
3. Body Language
7. Word Choice (% of meaning) - ANSWER 🗸 10%
,8. Tone of Voice (% of meaning) - ANSWER 🗸 35%
9. Body Language (% of meaning) - ANSWER 🗸 55%
10.Tone of Voice Elements - ANSWER 🗸 Pitch, Pace, Volume, Inflection,
Emphasis
11.Body Language Elements - ANSWER 🗸 Eye Contact, Facial Expression,
Positioning, Gestures
12.Context Elements - ANSWER 🗸 Place, People, Purpose
13.Non-Verbal Listening Skills - ANSWER 🗸 Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
14.Verbal Listening Skills - ANSWER 🗸 Probe, clarify, paraphrase, reflect,
encourage
15.4 Communication Styles - ANSWER 🗸 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
16.Elements of Emotional Intelligence (EQ) - ANSWER 🗸 Personal
Competence, Social Competence
,17.Personal Competence (EQ) Elements - ANSWER 🗸 Self-Awareness, Self-
Management
18.Social Competence (EQ) Elements - ANSWER 🗸 Social Awareness,
Relationship Management
19.Self-Awareness (EQ) - ANSWER 🗸 Understand your own emotions
20.Self-Management (EQ) - ANSWER 🗸 Managing your own emotions and
behaviors
21.Social Awareness (EQ) - ANSWER 🗸 Identify and understand the emotions
of others
22.Relationship Management (EQ) - ANSWER 🗸 Manage interactions with
others successfully
23.Prescriptive Feedback - ANSWER 🗸 Offer a solution for the problem - what
they can do different next time
24.Descriptive Feedback - ANSWER 🗸 State what didn't work and why - no
judgement, stick to the facts
25.Receiving Positive Feedback - ANSWER 🗸 Accept it, show gratitude, make
note
, 26.Receiving Negative Feedback - ANSWER 🗸 Listen, clarify, manage
emotions
27.Constructive Conflict - ANSWER 🗸 Can lead to better decisions, more
creative problem solving and stronger relationships
28.Destructive Conflict - ANSWER 🗸 Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
29.Handling Gossip - ANSWER 🗸 Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject, distance
yourself
30.5 Levels of Leadership (John Maxwell) - ANSWER 🗸 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
31.Position Leadership - 1 (Rights) - ANSWER 🗸 People follow because they
have to
32.Permission Leadership - 2 (Relationships) - ANSWER 🗸 People follow
because they want to
33.Production Leadership - 3 (Results) - ANSWER 🗸 People follow because of
what you've done for the organization
QUESTIONS WITH CORRECT
DETAILED ANSWERS || ALREADY
GRADED A+ < LATEST VERSION >
1. Convergent thinking - ANSWER 🗸 Relies on reason and logic to find the
one best answer to a question
2. Divergent thinking - ANSWER 🗸 Focuses on producing a broad variety of
ideas
3. Levels of Communication - ANSWER 🗸 1. Casual
2. Critical
3. Crucial
4. Crucial Communication Components - ANSWER 🗸 Opposing opinions,
high stakes, strong emotions
5. Communication Cycle - ANSWER 🗸 Sender > Message > Receiver
6. Main 3 Components of Communication - ANSWER 🗸 1. Word Choice
2. Tone of Voice
3. Body Language
7. Word Choice (% of meaning) - ANSWER 🗸 10%
,8. Tone of Voice (% of meaning) - ANSWER 🗸 35%
9. Body Language (% of meaning) - ANSWER 🗸 55%
10.Tone of Voice Elements - ANSWER 🗸 Pitch, Pace, Volume, Inflection,
Emphasis
11.Body Language Elements - ANSWER 🗸 Eye Contact, Facial Expression,
Positioning, Gestures
12.Context Elements - ANSWER 🗸 Place, People, Purpose
13.Non-Verbal Listening Skills - ANSWER 🗸 Don't interrupt, remove
distractions, nod, mirror the communicator, take notes
14.Verbal Listening Skills - ANSWER 🗸 Probe, clarify, paraphrase, reflect,
encourage
15.4 Communication Styles - ANSWER 🗸 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
16.Elements of Emotional Intelligence (EQ) - ANSWER 🗸 Personal
Competence, Social Competence
,17.Personal Competence (EQ) Elements - ANSWER 🗸 Self-Awareness, Self-
Management
18.Social Competence (EQ) Elements - ANSWER 🗸 Social Awareness,
Relationship Management
19.Self-Awareness (EQ) - ANSWER 🗸 Understand your own emotions
20.Self-Management (EQ) - ANSWER 🗸 Managing your own emotions and
behaviors
21.Social Awareness (EQ) - ANSWER 🗸 Identify and understand the emotions
of others
22.Relationship Management (EQ) - ANSWER 🗸 Manage interactions with
others successfully
23.Prescriptive Feedback - ANSWER 🗸 Offer a solution for the problem - what
they can do different next time
24.Descriptive Feedback - ANSWER 🗸 State what didn't work and why - no
judgement, stick to the facts
25.Receiving Positive Feedback - ANSWER 🗸 Accept it, show gratitude, make
note
, 26.Receiving Negative Feedback - ANSWER 🗸 Listen, clarify, manage
emotions
27.Constructive Conflict - ANSWER 🗸 Can lead to better decisions, more
creative problem solving and stronger relationships
28.Destructive Conflict - ANSWER 🗸 Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
29.Handling Gossip - ANSWER 🗸 Silence is implicit agreement and
acceptance - don't stay silent, counter with facts, change the subject, distance
yourself
30.5 Levels of Leadership (John Maxwell) - ANSWER 🗸 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
31.Position Leadership - 1 (Rights) - ANSWER 🗸 People follow because they
have to
32.Permission Leadership - 2 (Relationships) - ANSWER 🗸 People follow
because they want to
33.Production Leadership - 3 (Results) - ANSWER 🗸 People follow because of
what you've done for the organization
