HRCI aPHR = Chapter 2: HR Operations

HRCI APHR = CHAPTER 2: HR
OPERATIONS EXAM WITH COMPLETE
SOLUTIONS




The pprocess pby pwhich pthe pkey pstakeholders pof pan porganization penvision pits
pfuture pand pdevelop pa pmission, pobjectives, pand pprocedures pto pachieve pthat
pfuture pis pcalled:


A. pGoal pplanning
B. pFuture pplanning
C. pSuccession pplanning
D. pStrategic pplanning p- pcorrect panswers p-D. pStrategic pplanning

,The pprocess pof panalyzing pand pidentifying pthe pneed pand pavailability pof plabor
presources pso pthat pthe porganization pcan pmeet pits pobjectives pis pcalled:


A. pHuman presource pplanning
B. pRecruitment prequisition
C. pObjective pplanning
D. pTraining pneeds passessment p- pcorrect panswers p-A. pHuman presource pplanning

A punique pcapability por padvantage pthat pdifferentiates pthe porganization pfrom pits
pcompetitors pis pcalled:


A. pResearch pand pdevelopment
B. pCore pcompetency
C. pProviding pcheaper pproducts
D. pHiring ptalent pfaster p- pcorrect panswers p-B. pCore pcompetency

A pstatement pthat pdescribes pwhat pthe pfuture pof pthe porganization plooks plike pis
pknown pas:


A. pPurpose pstatement
B. pVision pstatement
C. pFinancial pstatement
D. pBenefit pstatement p- pcorrect panswers p-B. pVision pstatement

A pdescription pof phow pan porganization pwill pachieve pits pvision pis pcalled:

A. pJob pdescription
B. pPurpose pstatement
C. pMission pstatement
D. pSummary pplan pdescription p- pcorrect panswers p-C. pMission pstatement

A pstatement pthat pcommunicates pthe porganization's ptop ppriorities pand pcore pbeliefs
pto pcustomers pand pemployees pis pcalled:


A. pCode pof pconduct
B. pEmployee phandbook
C. pPurpose pstatement
D. pValues pstatement p- pcorrect panswers p-D. pValues pstatement

The pstatement p"We paspire pto pbe pthe pbest pwidget pmaker pin pAmerica" pis pan
pexample pof pa:


A. pVision pstatement
B. pFinancial pstatement
C. pMission pstatement
D. pValues pstatement p- pcorrect panswers p-A. pVision pstatement

, A pSWOT panalysis pused pfor pplanning pidentifies pan porganization's:

A. pStatements, pworkplace, poperations, pand ptechnology
B. pSafety, pworkforce, porganization, pand pterms
C. pStrengths, pweaknesses, popportunities, pand pthreats
D. pSalary, pwages, pobjectives, pand ptaxes p- pcorrect panswers p-C. pStrengths,
pweaknesses, popportunities, pand pthreats


Organizational pculture preflects pa pshared punderstanding pamong pall pwho pwork
pwithin pthe pcompany. pWhat pare pthe pcommon pcomponents pof porganizational
pculture?


A. pVision, pmission, pand pvalues
B. pStructure, psystems, pand ppeople
C. pValues, pbeliefs, pand pnorms
D. pFinance, pmarketing, pand poperations p- pcorrect panswers p-C. pValues, pbeliefs,
pand pnorms


In pMichael pPorter's pfive pforces panalysis, pfive pforces pshape pthe pcompetitive
plandscape pfor pany pindustry. pWhat pare pthey?


A. pBudget, pworkforce, pwages, pbenefits, pand pleadership
B. pPolitical/legal, peconomic, psocial, ptechnology, pand pcompetition
C. pSupply pchain, pfinance, pmarketing, poperations, pand phuman presources
D. pQuality pproducts, pbest pprice, pfastest pservice, pcustomer pservice, pand psales p-
pcorrect panswers p-B. pPolitical/legal, peconomic, psocial, ptechnology, pand pcompetition


Ensuring pthat peach pemployee pwithin pan porganization pcan psee pthe pdirection pfor
pthe pbusiness pand pknows phow ptheir pjob pfits pin pthe poverall ppicture pis pknown pas:


A. pGoal palignment
B. pMission pstatement
C. pPerformance pevaluation
D. pRewards pand precognition p- pcorrect panswers p-A. pGoal palignment

While pit's pnot pa pwritten ppolicy, pwhile pworking pin pa pparticular porganization, pit pis
pwidely pknown pthat pthere pare phigh pexpectations pof pemployees pto pparticipate pin
pcommunity pevents psuch pas pparades pand pfundraisers. pThis pis pan pexample pof
pwhat pkind pof pcultural pelement?


A. pValues
B. pObjectives
C. pNorms
D. pBeliefs p- pcorrect panswers p-C. pNorms