LEAN SIX SIGMA BLACK BELT EXAM QUESTIONS AND ACCURATE ANSWERS
2024/2025 | VERIFIED
DMAIC (Define, Measure, Analyze, Improve, Control) - ✔️✔️A systematic, closed-loop process for
continued improvement that is scientific and fact based
PDCA - ✔️✔️Plan - define the problem; Do - implement and collect data; Check - study and analyze; Act
- if successful, follow the new standard.
Financial Perspective - ✔️✔️measures of firms' financial performance that indicate how well strategy,
implementation and execution are contributing bottom-line improvement
customer perspective - ✔️✔️measures of firm performance that indicate how well firms are satisfying
customers' expectations
Internal business processes perspective - ✔️✔️All organizational processes designed to create and
deliver the customer's value proposition
learning and growth perspective - ✔️✔️Identifies the infrastructure and skills needed to carry out
business processes, interact with customers, and achieve long-term financial growth; it also helps to
identify gaps in capabilities or resources.
Appraisal costs - ✔️✔️costs of the inspection and testing to ensure that the product or process is
acceptable
Prevention costs - ✔️✔️costs associated with preventing defects before they happen
internal failure costs - ✔️✔️costs resulting from defects that are discovered during the production of a
service or product
external failure costs - ✔️✔️costs that arise when a defect is discovered after the customer receives the
service or product
,Forming stage of team building - ✔️✔️Where members struggle to understand the team goal and its
meaning for them individually
Storming stage of team building - ✔️✔️Where members express their own opinions and ideas, often
disagreeing with others
Norming stage of team building - ✔️✔️Where members begin to understand the need to operate as a
team rather than as a group
Performing stage of team building - ✔️✔️Team members work together to reach their common goal
Directing leadership style - ✔️✔️high directive and low supportive. Best for enthusiastic beginner team
members
Coaching leadership style - ✔️✔️high directive and high supportive. Best suited for disillusioned
learners
Supporting Leadership Style - ✔️✔️Low directive and high supportive. Best for capable but cautious
performers
Delegating leadership style - ✔️✔️low directive and low supportive. Best suited for self reliant
achievers. Also known as Empowering style.
Consensus Building - ✔️✔️Method in which team creates situation or outcome that everyone can
agree/live with. Requires skilled facilitator
Nominal Group Technique - ✔️✔️A decision-making technique in which group members write down
ideas and solutions, read their suggestions to the whole group, and discuss and then rank the
alternatives.
Multivoting - ✔️✔️a decision-making tool that enables members to prioritize a long list of ideas with
minimal discussion and difficulty
, Force Field Analysis - ✔️✔️" A technique for analyzing the forces that will aid or hinder an organization
in reaching an objective. An arrow pointing to an objective is drawn down the middle of a piece of paper.
The factors that will aid the objective's achievement (called the driving forces) are listed on the left side
of the arrow; the factors that will hinder its achievement (called the restraining forces) are listed on the
right side of the arrow. "
Quality Function Deployment (QFD) - ✔️✔️A process that helps a company determine the product
characteristics important to the consumer and to evaluate its own product in relation to others.
Kano Model - ✔️✔️A technique that categorizes customer requirements into three types:
1. Must have- low satisfaction, high dissatisfaction
2. One dimensional- high satisfaction, high dissatisfaction
3. Attractive- high satisfaction, low dissatisfaction
4. Indifferent- low satisfaction, low dissatisfaction
5. Reverse- no satisfaction, high dissatisfaction
Gantt Chart - ✔️✔️A time and activity bar chart that is used for planning, managing, and controlling
major programs that have a distinct beginning and end.
Tollgate Review - ✔️✔️a formal review process conducted the champion who asks a series of focused
questions aimed at ensuring that the team has performed during a phase in DMAIC
Work Breakdown Structure - ✔️✔️defines the hierarchy of project tasks, subtasks, and work packages
RACI Model - ✔️✔️Different responsibilities of team members:
1. Responsible- activity participate
2. Accountability- ultimately accountable for results
3. Consulted- must be consulted before a decision is made
4. Informed- must be informed about a decision because they are affected
2024/2025 | VERIFIED
DMAIC (Define, Measure, Analyze, Improve, Control) - ✔️✔️A systematic, closed-loop process for
continued improvement that is scientific and fact based
PDCA - ✔️✔️Plan - define the problem; Do - implement and collect data; Check - study and analyze; Act
- if successful, follow the new standard.
Financial Perspective - ✔️✔️measures of firms' financial performance that indicate how well strategy,
implementation and execution are contributing bottom-line improvement
customer perspective - ✔️✔️measures of firm performance that indicate how well firms are satisfying
customers' expectations
Internal business processes perspective - ✔️✔️All organizational processes designed to create and
deliver the customer's value proposition
learning and growth perspective - ✔️✔️Identifies the infrastructure and skills needed to carry out
business processes, interact with customers, and achieve long-term financial growth; it also helps to
identify gaps in capabilities or resources.
Appraisal costs - ✔️✔️costs of the inspection and testing to ensure that the product or process is
acceptable
Prevention costs - ✔️✔️costs associated with preventing defects before they happen
internal failure costs - ✔️✔️costs resulting from defects that are discovered during the production of a
service or product
external failure costs - ✔️✔️costs that arise when a defect is discovered after the customer receives the
service or product
,Forming stage of team building - ✔️✔️Where members struggle to understand the team goal and its
meaning for them individually
Storming stage of team building - ✔️✔️Where members express their own opinions and ideas, often
disagreeing with others
Norming stage of team building - ✔️✔️Where members begin to understand the need to operate as a
team rather than as a group
Performing stage of team building - ✔️✔️Team members work together to reach their common goal
Directing leadership style - ✔️✔️high directive and low supportive. Best for enthusiastic beginner team
members
Coaching leadership style - ✔️✔️high directive and high supportive. Best suited for disillusioned
learners
Supporting Leadership Style - ✔️✔️Low directive and high supportive. Best for capable but cautious
performers
Delegating leadership style - ✔️✔️low directive and low supportive. Best suited for self reliant
achievers. Also known as Empowering style.
Consensus Building - ✔️✔️Method in which team creates situation or outcome that everyone can
agree/live with. Requires skilled facilitator
Nominal Group Technique - ✔️✔️A decision-making technique in which group members write down
ideas and solutions, read their suggestions to the whole group, and discuss and then rank the
alternatives.
Multivoting - ✔️✔️a decision-making tool that enables members to prioritize a long list of ideas with
minimal discussion and difficulty
, Force Field Analysis - ✔️✔️" A technique for analyzing the forces that will aid or hinder an organization
in reaching an objective. An arrow pointing to an objective is drawn down the middle of a piece of paper.
The factors that will aid the objective's achievement (called the driving forces) are listed on the left side
of the arrow; the factors that will hinder its achievement (called the restraining forces) are listed on the
right side of the arrow. "
Quality Function Deployment (QFD) - ✔️✔️A process that helps a company determine the product
characteristics important to the consumer and to evaluate its own product in relation to others.
Kano Model - ✔️✔️A technique that categorizes customer requirements into three types:
1. Must have- low satisfaction, high dissatisfaction
2. One dimensional- high satisfaction, high dissatisfaction
3. Attractive- high satisfaction, low dissatisfaction
4. Indifferent- low satisfaction, low dissatisfaction
5. Reverse- no satisfaction, high dissatisfaction
Gantt Chart - ✔️✔️A time and activity bar chart that is used for planning, managing, and controlling
major programs that have a distinct beginning and end.
Tollgate Review - ✔️✔️a formal review process conducted the champion who asks a series of focused
questions aimed at ensuring that the team has performed during a phase in DMAIC
Work Breakdown Structure - ✔️✔️defines the hierarchy of project tasks, subtasks, and work packages
RACI Model - ✔️✔️Different responsibilities of team members:
1. Responsible- activity participate
2. Accountability- ultimately accountable for results
3. Consulted- must be consulted before a decision is made
4. Informed- must be informed about a decision because they are affected
