Information Systems- Chapter 1
1. The area of management concerned with the design, operation, and
improvement of the systems and processes the organization uses to
deliver its goods and services: Operations management
2. An information system used to build customer relationships, enhance
loyalty, and manage interactions with customers: Customer Relationship
Management (CRM) system
3. Decision making that draws on the billions of pieces of data that can be
aggregated to reveal important trends and patterns: Data-driven decision
making
4. The information managers use to make decisions, drawn from the
company's own information system or external sources: Business
Intelligence
5. Online communities of people who create social profiles for themselves,
from ties with others with whom they share interests, and make new
connections based on those ties: Social Networking Sites
6. Anything that gives a firm a lead over its rivals; it can be gained through
the development and application of innovative information systems:
Competitive Advantage
7. Individual facts or pieces of information: Data
8. Data or facts that are assembled and analyzed to add meaning and
usefulness: Information
9. 3 characteristics that make information valuable:
1. timeliness
2. accuracy
3. completeness
10. A system that brings together four critical components to collect, process,
manage, analyze, and distribute information; the four components are
people, technology, processes, and data: Information system
1. The area of management concerned with the design, operation, and
improvement of the systems and processes the organization uses to
deliver its goods and services: Operations management
2. An information system used to build customer relationships, enhance
loyalty, and manage interactions with customers: Customer Relationship
Management (CRM) system
3. Decision making that draws on the billions of pieces of data that can be
aggregated to reveal important trends and patterns: Data-driven decision
making
4. The information managers use to make decisions, drawn from the
company's own information system or external sources: Business
Intelligence
5. Online communities of people who create social profiles for themselves,
from ties with others with whom they share interests, and make new
connections based on those ties: Social Networking Sites
6. Anything that gives a firm a lead over its rivals; it can be gained through
the development and application of innovative information systems:
Competitive Advantage
7. Individual facts or pieces of information: Data
8. Data or facts that are assembled and analyzed to add meaning and
usefulness: Information
9. 3 characteristics that make information valuable:
1. timeliness
2. accuracy
3. completeness
10. A system that brings together four critical components to collect, process,
manage, analyze, and distribute information; the four components are
people, technology, processes, and data: Information system
