What kind of behaviour did Kate exhibit when she called the receptionist inept
and claimed that she didn't understand since she wasn't a parent? - Defensive
ANSWER
In what ways did the receptionist respond to Kate's worry in a supportive
manner? ANSWER said, "I hear that you are concerned."
What kind of communication is influenced by the cadence, volume, and tone of
your words? ANSWER Communication through paraverbal means
De-escalating a person in crisis requires controlling their physical environment.
ANSWER: True
Not taking the actions of the person experiencing a crisis personally is a trait of
______________________________. ANSWER: logical disengagement
What was one of the triggers that led Carl to make a scene in the hospital
waiting area during the video segment? ANSWER He had spent nearly a year
without a place to live.
Reestablish contact during the stage of stress reduction. ANSWER: True
When threats are in the intimidation stage, take them seriously and get help.
ANSWER: True
You don't have to offer assistance to a coworker who has experienced a
catastrophe. - ANSWER Untrue
Debriefing sessions provide crisis participants a chance to think back, exchange
stories, and find closure. ANSWER: True
and claimed that she didn't understand since she wasn't a parent? - Defensive
ANSWER
In what ways did the receptionist respond to Kate's worry in a supportive
manner? ANSWER said, "I hear that you are concerned."
What kind of communication is influenced by the cadence, volume, and tone of
your words? ANSWER Communication through paraverbal means
De-escalating a person in crisis requires controlling their physical environment.
ANSWER: True
Not taking the actions of the person experiencing a crisis personally is a trait of
______________________________. ANSWER: logical disengagement
What was one of the triggers that led Carl to make a scene in the hospital
waiting area during the video segment? ANSWER He had spent nearly a year
without a place to live.
Reestablish contact during the stage of stress reduction. ANSWER: True
When threats are in the intimidation stage, take them seriously and get help.
ANSWER: True
You don't have to offer assistance to a coworker who has experienced a
catastrophe. - ANSWER Untrue
Debriefing sessions provide crisis participants a chance to think back, exchange
stories, and find closure. ANSWER: True
