NIGP-CPP MODULE B PREP OVERVIEW EXAM QUESTION AND ANSWERS

NIGP-CPP MODULE B PREP OVERVIEW EXAM QUESTION AND ANSWERS Overcoming challenges - Answer-Strategies to address obstacles in training program development. Training champion - Answer-Executive advocate for training initiatives. Cost / Benefit analysis - Answer-Evaluation of costs against benefits for training programs. Virtual learning tools - Answer-Digital resources for remote education. Collaborations - Answer-Identify potential partnerships with HR early. Promote Yourself - Answer-Show value in service profession to stakeholders. Marketing Mix - Answer-Combination of factors for product promotion. 4 P's of Marketing - Answer-Product, Placement, Promotion, Price. SMART Goals - Answer-Specific, Measurable, Attainable, Relevant, Time-Bound. Problem Solving - Answer-Identify symptoms and causes for solutions. Cause vs Symptom - Answer-Cause produces effect; symptom indicates existence. 5 Whys - Answer-Technique to identify root cause by asking 'why' multiple times. Key Performance Indicators (KPIs) - Answer-Quantifiable measures to evaluate success. Escalation - Answer-Prevent by empowering employees and establishing clear paths. Business Continuity Plan - Answer-Document services, assess risks, develop approach, train team. Prioritizing Risk - Answer-Determine likelihood of risk occurrence for better planning. Category Ranking - Answer-Ranking risks by likelihood: high, medium, low. Ordinal Ranking - Answer-Ranking risks by order: first, second, third. Probability Rating - Answer-Assigning likelihood percentage to risks: 10%, 25%. Continuity of Operations Plan (COOP) - Answer-Modify existing plan, document succession, get buy-in. Simulations - Answer-Plan and conduct event simulations for disruptions. Capital Budget - Answer-Why Procurement should be familiar with capital budget. Chart of Accounts - Answer-Classification of expenditures for tracking and reporting. Funding Sources - Answer-Include grants, bond money, capital funds, general funds. Requirements - Answer-Specific conditions like local minimum wage in solicitations. Competitive Procurement - Answer-Process of selecting suppliers based on bids and proposals. Lowest price - Answer-Selecting the supplier with the lowest cost. Local minimum wage requirements - Answer-Mandates on paying a minimum wage set by local authorities. Prevailing wage requirement - Answer-Mandatory payment based on standard wages in a specific area. Local hiring requirements - Answer-Obligations to prioritize hiring individuals from the local area.