ANSWER: Crisis Development Model Personal Conduct Employee Attitude 1.
Fear 1. Encouragement
2. Protective 2. The Directive
3. Behaving out 3. Crisis Intervention Without Violence
4. Reduction of Tension 4. Relationship Therapy
ANSWER: Anxiety A discernible rise or shift in behavior
Encouragement - ANSWER An sympathetic, non-judgmental approach seeking
to ease. (Listen, please take a moment.)
ANSWER: Defensive initial phase of rational decline. (Challenging,
belligerent)
Instruction-ANSWER Employees take charge of the possible escalation.
(Walk, Timer)
Acting-Out Person: Complete lack of self-control.
The last resort in nonviolent crisis intervention is restraint.
ANSWER: Reducing Tension Regaining rationality after acting out results in a
decrease in emotional and physical energy.
ANSWER: Therapeutic Rapport Weeping, dozing off, saying sorry, and
embracing.
Proxemics: 1 1/2–3 feet (depending on size, gender, and culture)
Paraverval Communication: ANSWER Volume, Tone, and Candor
Fear 1. Encouragement
2. Protective 2. The Directive
3. Behaving out 3. Crisis Intervention Without Violence
4. Reduction of Tension 4. Relationship Therapy
ANSWER: Anxiety A discernible rise or shift in behavior
Encouragement - ANSWER An sympathetic, non-judgmental approach seeking
to ease. (Listen, please take a moment.)
ANSWER: Defensive initial phase of rational decline. (Challenging,
belligerent)
Instruction-ANSWER Employees take charge of the possible escalation.
(Walk, Timer)
Acting-Out Person: Complete lack of self-control.
The last resort in nonviolent crisis intervention is restraint.
ANSWER: Reducing Tension Regaining rationality after acting out results in a
decrease in emotional and physical energy.
ANSWER: Therapeutic Rapport Weeping, dozing off, saying sorry, and
embracing.
Proxemics: 1 1/2–3 feet (depending on size, gender, and culture)
Paraverval Communication: ANSWER Volume, Tone, and Candor
