IOP1502
ASSIGNMENT 1 SEMESTER 1 2025
UNIQUE NO.239813
DUE DATE: 14 MARCH 2025
, IOP1502
Assignment 1 Semester 1 2025
Unique Number: 239813
Due Date: 14 March 2025
Customer Service in Tourism
QUESTION 1: Matching the Concepts (10 Marks)
1. Domestic tourism – (B) Residents of a given country traveling only within that
country.
This means people who explore their own country instead of going abroad. For
example, a South African taking a trip to Cape Town from Johannesburg.
2. Inbound tourism – (H) Non-residents traveling in a given country.
This refers to tourists who come from other countries to visit a specific place. Like
tourists from Germany visiting Kruger National Park in South Africa.
3. Esteem – (J) Confidence and achievement.
This is about feeling good about yourself because of accomplishments or
recognition. For example, someone who travels to complete a marathon in a
different city might feel a sense of achievement.
4. Religious tourism – (A) It is unique, perhaps, in that it is driven by a sense of
duty and obligation rather than a search for pleasure and leisure.
This type of travel is about faith and spiritual reasons, like a Christian visiting the
Vatican or a Muslim going on a pilgrimage to Mecca.
5. Business tourism – (C) Largely about trade and transporting goods.
Business tourism involves traveling for work, such as attending conferences,
business meetings, or trade exhibitions. Think of a CEO flying to another city for
a business deal.
6. Cultural tourism – (I) Holiday motivated by a desire to sample national, regional,
or local food and wine.
ASSIGNMENT 1 SEMESTER 1 2025
UNIQUE NO.239813
DUE DATE: 14 MARCH 2025
, IOP1502
Assignment 1 Semester 1 2025
Unique Number: 239813
Due Date: 14 March 2025
Customer Service in Tourism
QUESTION 1: Matching the Concepts (10 Marks)
1. Domestic tourism – (B) Residents of a given country traveling only within that
country.
This means people who explore their own country instead of going abroad. For
example, a South African taking a trip to Cape Town from Johannesburg.
2. Inbound tourism – (H) Non-residents traveling in a given country.
This refers to tourists who come from other countries to visit a specific place. Like
tourists from Germany visiting Kruger National Park in South Africa.
3. Esteem – (J) Confidence and achievement.
This is about feeling good about yourself because of accomplishments or
recognition. For example, someone who travels to complete a marathon in a
different city might feel a sense of achievement.
4. Religious tourism – (A) It is unique, perhaps, in that it is driven by a sense of
duty and obligation rather than a search for pleasure and leisure.
This type of travel is about faith and spiritual reasons, like a Christian visiting the
Vatican or a Muslim going on a pilgrimage to Mecca.
5. Business tourism – (C) Largely about trade and transporting goods.
Business tourism involves traveling for work, such as attending conferences,
business meetings, or trade exhibitions. Think of a CEO flying to another city for
a business deal.
6. Cultural tourism – (I) Holiday motivated by a desire to sample national, regional,
or local food and wine.
