Hondros NUR 205 Exam 1

Hondros NUR 205 Exam 1


Hondros NUR 205 Exam 1
Effective Communication Competence - Achieved when communication goals are
met


Appropriate Communication - Communication has been adapted to the people and
situation involved in the act of communication


Communication competence is important for: - optimizing safety and health care
quality
advocacy for better systems and safer workplaces


Barriers of communication - personal bias, stereotypes, stigmas


Exemplars of Communication - Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)


Assertive Communication - positive and negative feelings expressed
openly/directly.
Helps advocate for the patient




Hondros NUR 205 Exam 1

, Hondros NUR 205 Exam 1


Therapeutic Communication - interactive process, words/actions used by clinicians
and patient.
Helps patient overcome stress, adjust to difficult situations, promotes
understanding and builds relationships that lead to positive outcomes


Intrapersonal Communication - self-talk


Interpersonal Communication - between people, talking among, verbal/nonverbal,
begins at birth


Documentation - Legal documents


Handoff/reporting--SBAR - Situation, background, assessment, recommendations


Communication - Collaboration-->care coordination--> safety--> culture--> care
quality


Collaboration - Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-


Nurse-patient collaboration - health promotion/disease prevention behaviors,
lifestyle changes, whole nursing process, end of life decision making.



Hondros NUR 205 Exam 1