Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22, Complete Newest Version

Operations and Supply Chain Management
FG FG FG FG




SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management FG FG FG FG




• TABLE OF CONTENTS FG FG




Chapter 1: Introduction
FG FG




Chapter 2: Strategy
FG FG




Chapter 3: Design of Products and Services
FG FG FG FG FG FG




Chapter 4: Projects
FG FG




Chapter 5: Strategic Capacity Management
FG FG FG FG




Chapter 6: Learning Curves
FG FG FG




Chapter 7: Manufacturing Processes
FG FG FG




Chapter 8: Facility Layout
FG FG FG




Chapter 9: Service Processes
FG FG FG




Chapter 10: Waiting Line Analysis and Simulation
FG FG FG FG FG FG




Chapter 11: Process Design and Analysis
FG FG FG FG FG




Chapter 12: Quality Management
FG FG FG




Chapter 13: Statistical Quality Control
FG FG FG FG




Chapter 14: Lean Supply Chains
FG FG FG FG




Chapter 15: Logistics and Distribution Management
FG FG FG FG FG




Chapter 16: Global Sourcing and Procurement
FG FG FG FG FG




Chapter 17: The Internet of Things and ERP
FG FG FG FG FG FG FG




Chapter 18: Forecasting
FG FG




Chapter 19: Sales and Operations Planning
FG FG FG FG FG




Chapter 20: Inventory Management
FG FG FG




Chapter 21: Material Requirements Planning
FG FG FG FG




1-2

, Operations and Supply Chain Management FG FG FG FG




Chapter 22: Workcenter Scheduling
FG FG FG




CHAPTER 1 FG




OPERATIONS AND SUPPLY CHAIN MANAGEMENT FG FG FG FG




Discussion Questions FG




1. Using Exhibit 1.3 as a model, describe the source-make-deliver-
FG FG FG FG FG FG FG FG




return relationships in thefollowing systems:
FG FG FG G
F FG




a. An airline
FG




Source: Aircraft manufacturer, in-flight food, repair parts, computer systems
F G FG FG FG FG FG FG FG




Make: Aircraft and flight crew scheduling, ground services provided at airports, ai
FG FG FG FG FG FG FG FG FG FG FG




rcraftmaintenance and repair G
F FG FG




Deliver: Outbound and arriving passenger service, baggage handlin
FG FG FG FG FG FG FG




g Return: Resolve any post-
FG FG FG FG




service issues such as lost or damaged luggage
FG FG FG FG FG FG FG




b. An automobile manufacturer
FG FG




Source: Suppliers of components and raw materials
F G FG FG FG FG FG




Make: Manufacturing of vehicles and components or subassemblies to be sold as
FG FG FG FG FG FG FG FG FG FG FG FG




spareparts G
F




Deliver: Delivery to and sales from dealerships, delivery of spare parts to the whol
FG FG FG FG FG FG FG FG FG FG FG FG FG




esalesystem G
F




Return: Warranty and recall repairs, trade-ins
F G FG FG FG FG




c. A hospital
FG




Source: Medical supplies, cleaning services, disposal services, food services, qualif
FG FG FG FG FG FG FG FG FG




iedpersonnel
G
F




Make: Inpatient rooms, outpatient clinics, emergency room, operating rooms
F G FG FG FG FG FG FG FG




Deliver: Scheduling patients, providing treatment, ambulance service, family coun
FG FG FG FG FG FG FG FG




selingReturn: Billing errors, follow up visits
G
F FG FG FG FG FG




d. An insurance company
FG FG




Source: Supplies needed for the office, underwriters, legal authority to operate
F G FG FG FG FG FG FG FG FG FG




1-3

, Operations and Supply Chain Management FG FG FG FG




Make: Establish policy guidelines and pricing, field agent/representative and facil
FG FG FG FG FG FG FG FG FG




ity network, develop Internet service capabilities, establish preferred vehicle repai
FG FG FG FG FG FG FG FG FG




r servicenetwork
FG G
F




Deliver: Meet with and advise clients, write policies, process and pay cl
FG FG FG FG FG FG FG FG FG FG FG




aimsReturn: refund of overpayments G
F F G FG FG




2. Define the service package of your college or university. What is its strongest element? Wh
FG FG FG FG FG FG FG FG FG FG FG FG FG FG




at isits weakest one?
FG G
F FG FG




The categories with examples are:
FG FG FG FG




Supporting facility - FG FG




location, buildings, labs, parking Facilitating goods –
FG FG FG FG FG FG FG




class schedules, computers, books, chalk
FG FG FG FG FG




Explicit services – FG FG




classes with qualified instructors, placement officesImplicit servi
FG FG FG FG FG FG G
F FG




ces – status and reputation (e.g., Ivy League schools)
FG FG FG FG FG FG FG FG




At Indiana University and the University of Southern California, among their strongest
FG FG FG FG FG FG FG FG FG FG FG FG




elements are their business schools and their Operations Management programs (of c
FG FG FG FG FG FG FG FG FG FG FG




ourse).Both also have very dedicated alumni networks. A weak element of Indiana Univ
G
F FG FG FG FG FG FG FG FG FG FG FG FG




ersity is its weak football program; for USC, weak elements are on-
FG FG FG FG FG FG FG FG FG FG FG




campus parking and housing. FG FG FG




3. What service industry has impressed you the most with its innovativeness?
FG FG FG FG FG FG FG FG FG FG




Our vote goes to cruise lines which have introduced such onboard innovations as wave
FG FG FG FG FG FG FG FG FG FG FG FG FG




machines for belly boarding and rock climbing walls, as well as all sorts of other ameni
FG FG FG FG FG FG FG FG FG FG FG FG FG FG FG FG




ties tokeep cruisers involved. The industry is doing record business as well.
FG G
F FG FG F G FG FG FG FG FG FG FG




Some of the standout companies in less innovative industries are Bank of America (has a
FG FG FG FG FG FG FG FG FG FG FG FG FG FG FG




formalized research program to try out new customer services/amenities such as video s
FG FG FG FG FG FG FG FG FG FG FG FG




creensin next to teller lines), Intuit (e.g., putting Quicken money management software o
G
F FG FG FG FG FG FG FG FG FG FG FG FG




nline), Ikea,JetBlue Airlines, and Progressive Insurance (discussed later in the book).
FG G
F FG FG FG FG FG FG FG FG FG




4. What is product-service bundling and what are the benefits to customers?
FG FG FG FG FG FG FG FG FG FG




Product-service bundling is adding Value- FG FG FG FG




added services to a firm’s product offerings to createmore value for the customer. This p
FG FG FG FG FG FG FG FG G
F FG FG FG FG FG FG




rovides benefits in two areas. First, this differentiates theorganization from the competit
FG FG FG FG FG FG FG FG G
F FG FG FG




ion. Secondly, these services tie customers to the organizationin a positive way. Alternati
FG FG FG FG FG FG FG FG G
F FG FG FG FG




vely, bundling can also involve adding products to a service, for example, adding the sal
FG FG FG FG FG FG FG FG FG FG FG FG FG FG




e of convenience items and snacks at a hotel.
FG FG FG FG FG FG FG FG




5. What is the difference between a service and a good?
FG FG FG FG FG FG FG FG FG




1-4