TESTBANK Communication in Nursing10thEdition Julia Balzer Riley

TESTBANK

CommunicationinNursing10thEdition
JuliaBalzerRiley

, TableofContents
Chapter1:Responsible,Assertive,CaringCommunicationinNursing Chaptb (i



erb2:bThebClient-
NursebRelationship:bAbHelpingbRelationshipbChapterb3:bSolvingbProblemsbTo
gether
Chapter4:UnderstandingEachOther:CommunicationandCultureb Cha
pterb5:bDemonstratingbWarmth
Chapterb6:bShowing RespectbChabp
(i



terb7:bBeingbGenuinebChapterb8:
Being EmpatheticbChapterb9:bUsibn
(i



gbSelf-
DisclosurebChapterb10:bBeing speb (i



cificbChapterb11:bAsking Questiob (i



nsbChapterb12:bExpressing Opinio (i



nsbChapterb13:bUsingbHumor
b


Chapter14:Embracingthe SpiritualbJourneybofbHealthCaring,bMeaning MakingbChapterb15
(i (i



:bRequestingbSupport
Chapterb16:bOvercomingEvaluation AnxietybCb (i



hapterb17:bWorkingbwithbFeedbackbChapterb
18:bUsingbRelaxationbtechnique
Chapter19:IncorporatingImageryin ProfessionalbPracticeband Self-
(i (i



CarebChapterb20bIncorporatingbPositivebSelf-Talk
b


Chapter21:b Learningbto WorkbTogetherbinbGroups
(i



Chapter22:TheChanging WorldofbElectronicCommunicationbChapt
(i



erb23:bLearning Confrontationbskills
(i



Chapterb24:bRefusingUnreasonablebRequests
Chapter25:bCommunicating AssertivelybandbResponsiblywithbDistressedbClientsandbColleaguesbCbha
(i



pterb26:bCommunicatingbAssertivelybandbResponsiblybwithbAggressivebClientsbandbColleaguesbCbhapte
rb27:bCommunicating AssertivelybandbResponsiblybwithbUnpopularbClients
(i



Chapterb29:bCommunicatingbatbthebEnd-of-
LifebChapterb30:bContinuing thebCommitment
b (i

,BalzerRiley:Communication inNursing,10thEdition
b


Chapter1:Responsible,Assertive,Caring CommunicationinNursing(i




TestbBankbMultiplbeCh

oice


1. Whichb statementb describesb theb affectiveb aspectb ofb learningb effectibv
ebcommunicationbstrategies?

a. ―Thenursebshouldbusebclear,bdirectbstatementsbusingbobjectivebwords.‖
b. ―Thenursebusesbbodyblanguagebthat isbcongruentbwithbthebverbalbmessage.‖
(i


c. ―Thenursebbelievesbthatbpositivebcommunicationbstrategies build confidence.‖
(i (i


d. ―Thenursebpracticesb assertivebandbresponsiblebcommunicationbstrategies.‖

ANS:C
Learningbinvolvesbthreebdomains:bthebcognitivebaspectsb(understandingbandbmeaning),baffecbt
ivebaspectsb(feelings,bvalues,bandbattitudes),bandbpsychomotorbaspectsb(physicalbcapability)
.Learningbbasicbcommunicationbskillsbinvolvesbthebcognitivebdomain;bbuildingbconfidencebtb
hroughbabbeliefbinbthebvaluebandbimpactbofbpositivebcommunicationbisbthebaffectivebdomain;ba
ndbputtingbskillsbintobaction isbthebpsychomotorbdomain.DIF:bComprehensionbREF:bp.b13bT
(i


OP:bIntegratedbProcess:bCommunicationband
DocumentationbMSC:bPsychosocialbIntegr
bity




2. Thebnursebmanagerbasksbthebstaffbnursebtobworkbanbextrabshift.bWhich responsebbybthb
(i


ebstaffbnursebisbassertivebandbbasedbonbrationalbbeliefs?

a. ―Idon’tbwantbyoubupset,bsobIwillbworkbextra.‖
b. ―WhybdobIbalwaysbhavebtobcoverbextrabshifts?‖
c. ―Ibambnotbablebto work anbextrabshift.‖
(i (i


d. ―Ifbyoubcan’tbfindbanyonebelse,bI willbdobit.‖
(i




ANS:C
Thebstaffbnursebmaybturnbdownbevenbabreasonablebrequest;banbassertivebresponsebavoidsbirratbio
nalbbeliefs.bIrrationalbbeliefsboccurbasbabresultbofbbeingbanxiousbaboutbassertivenessborbfocbusi
ngbonbpossiblebnegativeboutcomes.DIF:bAnalysisbREF:bp.b8bTOP:bIntegratedbProcess:bCobmm
unicationbandbDocumentationbMSC:bSafe andbEffectivebCarebEnvironment:bManagemebntbofb
(i


Care

, 3. Abnursebmanagerboffersbabstaffbnursebabchoicebbetweenbworkingb8-borb12-
hourbshifts.bWhichbstatement,bifbmadebbybthebstaffbnurse,bisbnonassertivebandbmaybresultbibnb
abfrustratedbresponse frombthe nursebmanager?
(i (i




a. ―Iwantbtobdecidebthebshiftsbforballbofbthebotherbstaffbnurses.‖
b. ―Dowhateverbyoubwant.bItbdoesn’tbreallybmatterbtobme.‖
c. ―Thankbyoubforbofferingbmebabchoice.bI preferb12-hourbshifts.‖
(i


d. ―YoubwillbneverbbebablebtobgivebmebwhatbI reallybwantbtobwork.‖
(i




ANS:B
Abstatementbthat allowsbothersbtobmakebdecisionsbforbabpersonbisbanbexample ofbabnonassertibv
(i (i


ebstylebofbcommunication;bthebresponsebofbothersbtobabnonassertivebstatementbmaybincludebdi
srespect,bguilt,banger,borbfrustration.bStatementsbthatbmakebchoicesbforbothersborbthatbarebacbcus
ationsbarebexamplesbofbaggressivebstylesbofbcommunication;bthebresponsebofbothersbtobanbaggr
essivebstatementbmaybincludebhurt,bdefensiveness,borbhumiliation.bAbstatementbthatballobwsbm
akingbone’sbownbdecisionsbisbanbexamplebofbassertivebstylebofbcommunication;bthebrespbonsebo
fbothersbtobanbassertivebstatementbmaybinclude mutualbrespect.DIF:bAnalysisbREF:bp.b7bTOP:bI
(i


ntegratedbProcess:bCommunicationbandbDocumentationbMSC:bSafebandbEffectivebCbarebEnv
ironment:bManagementbofbCare


4. Thebnursebisbproviding carebtobabpatientbwhobwasbadmittedbwithbheartbfailure.bThebpabti
(i


entbhasbnot beenbfollowingbthebprescribedbdietborbtakingbthebprescribedbmedications.bWbhi
(i


chbtypebofbcommunicationbapproachbisbmostbimportantbforbthebnursebtobusebwithbthisbpbati
entbtobfacilitatebabchangebinbself-carebbehavior?

a. Authoritative,bhonest,bandboutrightbcommunication
b. Assertive,bresponsible,bandbcaringbcommunication
c. Aggressive,bsympathetic,b andbrealisticbcommunication
d. Positive,bexpert,bandbfocusedbcommunication

ANS:B
Communicationbmustbbebtechnicallybresponsible,bassertive,bandbcaringbtobfacilitatebabchangebi
nbbehavior.DIF:bKnowledge/ComprehensionbREF:bp.b13bTOP:bIntegratedb Process:bCombm
unicationbandbDocumentationbMSC:bPsychosocialbIntegrity


5. Whichb areb examplesb ofb ab nurseb whob isb communicatingb responsibly?b (Selectba
llbthat apply)
(i




a. Thebnursebusesb profanityb tob respondb tob abclientb whobisb intoxicatedb andb verballyba
busive.
b. Thebnursebhelpsbabclientbtalkbtobfamilybmembersbaboutbdiscontinuingbcb
hemotherapy.