Test Bank for Operations and Supply Chain Management 8th Edition by Russell Full

TESTBANK j j




FOR HEIZER OPERATIONS MA
j j j




NAGEMENT j




9THEDITION
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, CHAPTER 1: OPERATIONS AND PRODUCTIVITY
j j j j




TRUE/FALSE

1. Somejofjthejoperations-
relatedjactivitiesjofjHardjRockjCaféjincludejdesigningjmealsjandjanalyzingjthemjforjingredientjcostjand
jlaborjrequirements.

Truej(Globaljcompanyjprofile,jeasy)

2. ThejproductionjprocessjatjHardjRockjCaféjisjlimitedjtojmealjpreparationjandjservingjcustomers.
Falsej(Globaljcompanyjprofile,jeasy)

3. Alljorganizations,jincludingjservicejfirmsjsuchjasjbanksjandjhospitals,jhavejajproductionjfunction.
Truej(Whatjisjoperationsjmanagement?jmoderate)

4. Operationsjmanagementjisjthejsetjofjactivitiesjthatjcreatejvaluejinjthejformjofjgoodsjandjservicesjbyjtr
ansformingjinputsjintojoutputs.
Truej(Whatjisjoperationsjmanagement?jeasy)

5. Anjexamplejofjaj"hidden"jproductionjfunctionjisjmoneyjtransfersjatjbanks.
Truej(Whatjisjoperationsjmanagement?jmoderate)

6. Onejreasonjtojstudyjoperationsjmanagementjisjtojlearnjhowjpeoplejorganizejthemselvesjforjpro
ductivejenterprise.
Truej(WhyjstudyjOM,jeasy)

7. Thejoperationsjmanagerjperformsjthejmanagementjactivitiesjofjplanning,jorganizing,jstaffing,jlea
ding,jandjcontrollingjofjthejOMjfunction.
Truej(Whatjoperationsjmanagersjdo,jeasy)

8. "Howjmuchjinventoryjofjthisjitemjshouldjwejhave?"jisjwithinjthejcriticaljdecisionjareajofjman
agingjquality.
Falsej(Whatjoperationsjmanagersjdo,jeasy)

9. Injorderjtojhavejajcareerjinjoperationsjmanagement,jonejmustjhavejajdegreejinjstatisticsjorjquan
titativejmethods.
Falsej(Whatjoperationsjmanagersjdo,jeasy)

10. HenryjFordjisjknownjasjthejFatherjofjScientificjManagement.
Falsej(Thejheritagejofjoperationsjmanagement,jeasy)

11. Shewhart’sjcontributionsjtojoperationsjmanagementjcamejduringjthejScientificjManagementjEra.
Falsej(Thejheritagejofjoperationsjmanagement,jeasy)

12. Studentsjwantingjtojpursuejajcareerjinjoperationsjmanagementjwilljfindjmultidisciplinaryjkn
owledgejbeneficial.
Truej(WherejarejthejOMjjobs?jeasy)
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,13. Customerjinteractionjisjoftenjhighjforjmanufacturingjprocesses,jbutjlowjforjservices.
Falsej(Operationsjinjthejservicejsector,jmoderate)

14. Productivityjisjmorejdifficultjtojimprovejinjthejservicejsector.
Truej(Thejproductivityjchallenge,jmoderate)

15. Manufacturingjnowjconstitutesjthejlargestjeconomicjsectorjinjpostindustrialjsocieties.
Falsej(Operationsjinjthejservicejsector,jmoderate)

16. Injthejpastjhalf-
century,jthejnumberjofjpeoplejemployedjinjmanufacturingjhasjmorejorjlessjheldjsteady,jbutjeachjma
nufacturingjemployeejisjmanufacturingjaboutj20jtimesjasjmuch.
Truej(Operationsjinjthejservicejsector,jeasy)

17. Ajknowledgejsocietyjisjonejthatjhasjmigratedjfromjworkjbasedjonjknowledgejtojonejbasedjonjman
ualjwork.
Falsej(Thejproductivityjchallenge,jeasy)

18. Productivityjisjthejtotaljvaluejofjalljinputsjtojthejtransformationjprocessjdividedjbyjthejtotaljvaluejofjth
ejoutputsjproduced.
Falsej(Thejproductivityjchallenge,jeasy)

19. Measuringjthejimpactjofjajcapitaljacquisitionjonjproductivityjisjanjexamplejofjmulti-
factorjproductivity.
Falsej(Thejproductivityjchallenge,jmoderate)

20. Ethicaljandjsocialjdilemmasjarisejbecausejstakeholdersjofjajbusinessjhavejconflictingjperspectives.
Truej(Ethicsjandjsocialjresponsibility,jeasy)j{AACSB:jEthicaljReasoning}

MULTIPLE CHOICE j




21. AtjHardjRockjCafé,jtasksjthatjreflectjoperationsjorjoperationsjmanagementjinclude
a. designingjmeals
b. testingjmealsj(recipes)
c. analyzingjmealsjforjthejcostjofjingredients
d. preparingjemployeejschedules
e. alljofjthejabove
ej(Globaljcompanyjprofile,jeasy)

22. AnjoperationsjtaskjperformedjatjHardjRockjCaféjis
a. borrowingjfundsjtojbuildjajnewjrestaurant
b. advertisingjchangesjinjthejrestaurantjmenu
c. calculatingjrestaurantjprofitjandjloss
d. preparingjemployeejschedules
e. alljofjthejabove
dj(Globaljcompanyjprofile,jmoderate)




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, 23. Operationsjmanagementjisjapplicable
a. mostlyjtojthejservicejsector
b. tojservicesjexclusively
c. mostlyjtojthejmanufacturingjsector
d. tojalljfirms,jwhetherjmanufacturingjandjservice
e. tojthejmanufacturingjsectorjexclusively
dj(Whatjisjoperationsjmanagement?jmoderate)

24. Whichjofjthejfollowingjarejthejprimaryjfunctionsjofjalljorganizations?
a. operations,jmarketing,jandjhumanjresources
b. marketing,jhumanjresources,jandjfinance/accounting
c. sales,jqualityjcontrol,jandjoperations
d. marketing,joperations,jandjfinance/accounting
e. researchjandjdevelopment,jfinance/accounting,jandjpurchasing
dj(Organizingjtojproducejgoodsjandjservices,jmoderate)

25. Budgeting,jpayingjthejbills,jandjcollectionjofjfundsjarejactivitiesjassociatedjwithjthe
a. managementjfunction
b. controljfunction
c. finance/accountingjfunction
d. production/operationsjfunction
e. staffingjfunction
cj(Organizingjtojproducejgoodsjandjservices,jmoderate)

26. Whichjofjthejfollowingjwouldjnotjbejanjoperationsjfunctionjinjajfast-foodjrestaurant?
a. advertisingjandjpromotion
b. designingjthejlayoutjofjthejfacility
c. maintainingjequipment
d. makingjhamburgersjandjfries
e. purchasingjingredients
aj(Organizingjtojproducejgoodsjandjservices,jmoderate)

27. Thejmarketingjfunction'sjmainjconcernjisjwith
a. producingjgoodsjorjprovidingjservices
b. procuringjmaterials,jsupplies,jandjequipment
c. buildingjandjmaintainingjajpositivejimage
d. generatingjthejdemandjforjthejorganization'sjproductsjorjservices
e. securingjmonetaryjresources
dj(Organizingjtojproducejgoodsjandjservices,jmoderate)

28. ReasonsjtojstudyjOperationsjManagementjinclude
a. studyingjwhyjpeoplejorganizejthemselvesjforjfreejenterprise
b. knowingjhowjgoodsjandjservicesjarejconsumed
c. understandingjwhatjhumanjresourcejmanagersjdo
d. learningjaboutjajcostlyjpartjofjthejenterprise
e. alljofjthejabove
dj(WhyjstudyjOM?jmoderate)




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