WGU C483 PRINCIPLES OF
MANAGEMENT OA FINAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS || ALREADY
GRADED A+ <LATEST VERSION>
1. Accommodation - ANSWER A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's
own interests
2. Accountability - ANSWER The expectation that employees will perform a
job, take corrective action when necessary, and report upward on the status
and quality of their performance
3. Accounting audits - ANSWER Procedures used to verify accounting reports
and statements
4. Acquisition - ANSWER One firm buying another
5. Activity-based costing (ABC) - ANSWER A method of cost accounting
designed to identify streams of activity and then to allocate costs across
particular business processes according to the amount of time employees
devote to particular activities
6. Adapters - ANSWER Companies that take the current industry structure and
its evolution as givens, and choose where to compete
,7. Open-book Management - ANSWER Practice of sharing with employees at
all levels of the organization vital information previously meant for
management's eyes only
8. Horizontal Communication - ANSWER Information shared among people
on the same hierarchical level
9. Grapevine - ANSWER Informal communication network
10.Boundaryless Organization - ANSWER Organization in which there are no
barriers to information flow
11.Genius of the and (Organizational Ambidexterity) - ANSWER Ability to
achieve multiple objectives simultaneously
12.Tyranny of the or - ANSWER The belief that things must be either A or B
and cannot be both; that only one goal and not another can be attained
13.Organization Development (OD) - ANSWER The system wide application
of behavioral science knowledge to develop, improve and reinforce the
strategies, structures and processes that lead to organizational effectiveness
14.Unfreezing - ANSWER Realizing that current practices are inappropriate
and that new behavior is necessary
15.Performance Gap - ANSWER The difference between actual performance
and desired performance
16.Moving - ANSWER Instituting change
17.Force-field Analysis - ANSWER An approach to implementing the
unfreezing/moving/refreezing model by identifying the forces that prevent
people from changing and those hat will drive people toward change
18.Refreezing - ANSWER Strengthening the new behaviors that support the
change
19.Total Organization Change - ANSWER Introducing and sustaining multiple
policies, practices, and procedures across multiple units and levels
,20.Reactive Change - ANSWER A response that occurs under pressure;
problem driven change
21.Proactive Change - ANSWER A response that in initiated before a
performance gap has occurred
22.Adapters - ANSWER Companies that take the current industry structure and
it's evolution as givens, and choose where to compete
23.Shapers - ANSWER Companies that try to change the structure of their
industries, creating a future competitive landscape of their own design
24.Affirmative Action - ANSWER Special efforts to recruit and hire qualified
members of groups that have been discriminated against in the past
25.Managing Diversity - ANSWER Managing a culturally diverse workforce
by recognizing the characteristics common to specific groups of employees
while dealing with employees as individuals and supporting, nurturing and
utilizing their differences to the organization's advantage
26.Sexual Harassment - ANSWER Conduct of a sexual nature that has negative
consequences for employement
27.Monolithic Organization - ANSWER An organization that has a low degree
of structural integration -- employing few women, minorities, or other
groups that differ from the majority -- and thus has a highly homogeneous
employee population
28.Multicultural Organization - ANSWER An organization that values cultural
diversity and seeks to utilize and encourage it
29.Pluralistic Organization - ANSWER An organization that has a relatively
diverse employee population and makes an effort to involve employees from
different gender, racial or cultural backgrounds
30.Mentors - ANSWER Higher-level managers who help ensure that high-
potential people are introduced to top management and socialized into the
norms and values of the organization
, 31.Organization Chart - ANSWER The reporting structure and division of labor
in an organization
32.Culture shock - ANSWER The disorientation and stress associated with
being in a foreign environment
33.Current ratio - ANSWER A liquidity ratio that indicates the extent to which
short-term assets can decline and still be adequate to pay short-term
liabilities
34.Customer relationship management (CRM) - ANSWER A multifaceted
process focusing on creating two-way exchanges with customers to foster
intimate knowledge of their needs, wants, and buying patterns
35.Custom-made solutions - ANSWER New, creative solutions designed
specifically for the problem
36.Debt-equity ratio - ANSWER A leverage ratio that indicates the company's
ability to meet its long-term financial obligations
37.Decentralized organization - ANSWER An organization in which lower-
level managers make important decisions
38.Defenders - ANSWER Companies that stay within a stable product domain
as a strategic maneuver
39.Delegation - ANSWER The assignment of new or additional responsibilities
to a subordinate
40.Democratic leadership - ANSWER A form of leadership in which the leader
solicits input from subordinates
41.Demographics - ANSWER Measures of various characteristics of the people
who make up groups or other social units
42.Departmentalization - ANSWER Subdividing an organization into smaller
subunits
43.Development - ANSWER Helping managers and professional employees
learn the broad skills needed for their present and future jobs
MANAGEMENT OA FINAL EXAM
QUESTIONS AND CORRECT
DETAILED ANSWERS || ALREADY
GRADED A+ <LATEST VERSION>
1. Accommodation - ANSWER A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's
own interests
2. Accountability - ANSWER The expectation that employees will perform a
job, take corrective action when necessary, and report upward on the status
and quality of their performance
3. Accounting audits - ANSWER Procedures used to verify accounting reports
and statements
4. Acquisition - ANSWER One firm buying another
5. Activity-based costing (ABC) - ANSWER A method of cost accounting
designed to identify streams of activity and then to allocate costs across
particular business processes according to the amount of time employees
devote to particular activities
6. Adapters - ANSWER Companies that take the current industry structure and
its evolution as givens, and choose where to compete
,7. Open-book Management - ANSWER Practice of sharing with employees at
all levels of the organization vital information previously meant for
management's eyes only
8. Horizontal Communication - ANSWER Information shared among people
on the same hierarchical level
9. Grapevine - ANSWER Informal communication network
10.Boundaryless Organization - ANSWER Organization in which there are no
barriers to information flow
11.Genius of the and (Organizational Ambidexterity) - ANSWER Ability to
achieve multiple objectives simultaneously
12.Tyranny of the or - ANSWER The belief that things must be either A or B
and cannot be both; that only one goal and not another can be attained
13.Organization Development (OD) - ANSWER The system wide application
of behavioral science knowledge to develop, improve and reinforce the
strategies, structures and processes that lead to organizational effectiveness
14.Unfreezing - ANSWER Realizing that current practices are inappropriate
and that new behavior is necessary
15.Performance Gap - ANSWER The difference between actual performance
and desired performance
16.Moving - ANSWER Instituting change
17.Force-field Analysis - ANSWER An approach to implementing the
unfreezing/moving/refreezing model by identifying the forces that prevent
people from changing and those hat will drive people toward change
18.Refreezing - ANSWER Strengthening the new behaviors that support the
change
19.Total Organization Change - ANSWER Introducing and sustaining multiple
policies, practices, and procedures across multiple units and levels
,20.Reactive Change - ANSWER A response that occurs under pressure;
problem driven change
21.Proactive Change - ANSWER A response that in initiated before a
performance gap has occurred
22.Adapters - ANSWER Companies that take the current industry structure and
it's evolution as givens, and choose where to compete
23.Shapers - ANSWER Companies that try to change the structure of their
industries, creating a future competitive landscape of their own design
24.Affirmative Action - ANSWER Special efforts to recruit and hire qualified
members of groups that have been discriminated against in the past
25.Managing Diversity - ANSWER Managing a culturally diverse workforce
by recognizing the characteristics common to specific groups of employees
while dealing with employees as individuals and supporting, nurturing and
utilizing their differences to the organization's advantage
26.Sexual Harassment - ANSWER Conduct of a sexual nature that has negative
consequences for employement
27.Monolithic Organization - ANSWER An organization that has a low degree
of structural integration -- employing few women, minorities, or other
groups that differ from the majority -- and thus has a highly homogeneous
employee population
28.Multicultural Organization - ANSWER An organization that values cultural
diversity and seeks to utilize and encourage it
29.Pluralistic Organization - ANSWER An organization that has a relatively
diverse employee population and makes an effort to involve employees from
different gender, racial or cultural backgrounds
30.Mentors - ANSWER Higher-level managers who help ensure that high-
potential people are introduced to top management and socialized into the
norms and values of the organization
, 31.Organization Chart - ANSWER The reporting structure and division of labor
in an organization
32.Culture shock - ANSWER The disorientation and stress associated with
being in a foreign environment
33.Current ratio - ANSWER A liquidity ratio that indicates the extent to which
short-term assets can decline and still be adequate to pay short-term
liabilities
34.Customer relationship management (CRM) - ANSWER A multifaceted
process focusing on creating two-way exchanges with customers to foster
intimate knowledge of their needs, wants, and buying patterns
35.Custom-made solutions - ANSWER New, creative solutions designed
specifically for the problem
36.Debt-equity ratio - ANSWER A leverage ratio that indicates the company's
ability to meet its long-term financial obligations
37.Decentralized organization - ANSWER An organization in which lower-
level managers make important decisions
38.Defenders - ANSWER Companies that stay within a stable product domain
as a strategic maneuver
39.Delegation - ANSWER The assignment of new or additional responsibilities
to a subordinate
40.Democratic leadership - ANSWER A form of leadership in which the leader
solicits input from subordinates
41.Demographics - ANSWER Measures of various characteristics of the people
who make up groups or other social units
42.Departmentalization - ANSWER Subdividing an organization into smaller
subunits
43.Development - ANSWER Helping managers and professional employees
learn the broad skills needed for their present and future jobs
