AHLEI SUPERVISION EXAM (ACTUAL 2025) WITH
100% VERIFIED CORRECT ANSWERS
All of the following are resources available to supervisors
except:
A. Time
B. Organizational goals
C. Materials
D. People
Organizational goals
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills
Conceptual skills
Which of the following statements about supervisors and
power is true?
A. Supervisors don't have much power.
B. Supervisors have a great deal of hierarchical power.
C. Supervisors have a great deal of personal power.
,D. Supervisors should use power to make their employees
afraid of them.
Supervisors have a great deal of personal power
Sheena is interviewing Carlos for a food server position. She
asks him questions such as "What are your hobbies?" and "Do
you have a pet?" Sheena knows that it is important to ask
these types of questions of applicants, because:
A. small talk is the heart of all properly conducted job
interviews.
B. supervisors must connect personally with staff members
before they can connect professionally with them.
C. such questions put applicants who are not suited to
hospitality jobs on the defensive.
D. they reveal whether a job candidate might be someone who
will have to be "baby-sat" if he or she joins the staff.
supervisors must connect personally with staff members
before they can connect professionally with them.
Mick is a dining room supervisor at the Green Tree Hotel.
Theresa, one of the servers on his staff, comes to him after the
dinner rush one evening and complains that Jack, another
server on Mick's staff, keeps taking tablesfrom her section
whenever he gets the chance, to build up his tips. Mick asks
,Theresa if she has said anything to Jack about this, and she
says no. What should Mick do?
A. Mick should encourage Theresa to try to solve this
problem herself, and ask her to let him know how she fares.
B. Mick should immediately call Jack into his office and
reprimand him.
C.Mick should call both Theresa and Jack into his office as
soon as possible and encourage them to argue it out, while he
stands by to act as a referee if necessary.
D. Mick should tell Theresa to get back to work and stop
bothering him with her petty problems.
Mick should tell Theresa to get back to work and stop
bothering him with her petty problems.
"Keep hope alive"—this refers to the need of supervisors to:
A. make sure staff members are taking care of their health.
B. keep their bosses happy by making sure they report all of
the positive things that happen in the workplace.
C. nurture themselves and make sure their "batteries" get
recharged.
D. intervene in every staff conflict in order to make sure
employee morale stays high.
nurture themselves and make sure their "batteries" get
recharged.
, Raphael is a bartender at the Sandstone Lounge. Lately he has
started to talk to himself while working, and he gets extremely
angry whenever the least little thing goes wrong. When
Joleen, Raphael's supervisor, comes into work after her day
off, she is told that Raphael was so critical of the new cocktail
server the night before that she left in the middle of her shift
in tears. He was also rude to several customers.When Raphael
reports for work that afternoon, Joleen calls him into her
office and asks him what happened last night. Raphael
launches into a rambling tirade about the new cocktail server.
Joleen lets him blow off steam and then asks him point blank:
Is anything wrong? You just don't seem like yourself. Raphael
abruptly bursts into tears and admits to having a drug problem
that is out of control.Raphael has been with the company for
over a year and has been a good bartender until the last few
weeks;Joleen has always had a good, professional relationship
with him. What should Joleen do now?
A. Joleen should fire Raphael on the spot.
B.Joleen should tell Raphael that this is a problem that she
can't help him with personally, and encourage him to take
advantage of the company's employee assistance program.
C. Joleen should tell Raphael that he can lean on her, and set
up a time each day when they can meet and she can provide
counseling for him.
D.Joleen should use tough love and sternly explain to Raphael
that if he doesn't stop taking drugs immediately, their
friendship is over, then order him out of her office.
100% VERIFIED CORRECT ANSWERS
All of the following are resources available to supervisors
except:
A. Time
B. Organizational goals
C. Materials
D. People
Organizational goals
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills
Conceptual skills
Which of the following statements about supervisors and
power is true?
A. Supervisors don't have much power.
B. Supervisors have a great deal of hierarchical power.
C. Supervisors have a great deal of personal power.
,D. Supervisors should use power to make their employees
afraid of them.
Supervisors have a great deal of personal power
Sheena is interviewing Carlos for a food server position. She
asks him questions such as "What are your hobbies?" and "Do
you have a pet?" Sheena knows that it is important to ask
these types of questions of applicants, because:
A. small talk is the heart of all properly conducted job
interviews.
B. supervisors must connect personally with staff members
before they can connect professionally with them.
C. such questions put applicants who are not suited to
hospitality jobs on the defensive.
D. they reveal whether a job candidate might be someone who
will have to be "baby-sat" if he or she joins the staff.
supervisors must connect personally with staff members
before they can connect professionally with them.
Mick is a dining room supervisor at the Green Tree Hotel.
Theresa, one of the servers on his staff, comes to him after the
dinner rush one evening and complains that Jack, another
server on Mick's staff, keeps taking tablesfrom her section
whenever he gets the chance, to build up his tips. Mick asks
,Theresa if she has said anything to Jack about this, and she
says no. What should Mick do?
A. Mick should encourage Theresa to try to solve this
problem herself, and ask her to let him know how she fares.
B. Mick should immediately call Jack into his office and
reprimand him.
C.Mick should call both Theresa and Jack into his office as
soon as possible and encourage them to argue it out, while he
stands by to act as a referee if necessary.
D. Mick should tell Theresa to get back to work and stop
bothering him with her petty problems.
Mick should tell Theresa to get back to work and stop
bothering him with her petty problems.
"Keep hope alive"—this refers to the need of supervisors to:
A. make sure staff members are taking care of their health.
B. keep their bosses happy by making sure they report all of
the positive things that happen in the workplace.
C. nurture themselves and make sure their "batteries" get
recharged.
D. intervene in every staff conflict in order to make sure
employee morale stays high.
nurture themselves and make sure their "batteries" get
recharged.
, Raphael is a bartender at the Sandstone Lounge. Lately he has
started to talk to himself while working, and he gets extremely
angry whenever the least little thing goes wrong. When
Joleen, Raphael's supervisor, comes into work after her day
off, she is told that Raphael was so critical of the new cocktail
server the night before that she left in the middle of her shift
in tears. He was also rude to several customers.When Raphael
reports for work that afternoon, Joleen calls him into her
office and asks him what happened last night. Raphael
launches into a rambling tirade about the new cocktail server.
Joleen lets him blow off steam and then asks him point blank:
Is anything wrong? You just don't seem like yourself. Raphael
abruptly bursts into tears and admits to having a drug problem
that is out of control.Raphael has been with the company for
over a year and has been a good bartender until the last few
weeks;Joleen has always had a good, professional relationship
with him. What should Joleen do now?
A. Joleen should fire Raphael on the spot.
B.Joleen should tell Raphael that this is a problem that she
can't help him with personally, and encourage him to take
advantage of the company's employee assistance program.
C. Joleen should tell Raphael that he can lean on her, and set
up a time each day when they can meet and she can provide
counseling for him.
D.Joleen should use tough love and sternly explain to Raphael
that if he doesn't stop taking drugs immediately, their
friendship is over, then order him out of her office.
