Application, 4th Canadian Edition
By Gary Bissonette
Complete Chapter Solutions Manual
Are Included (Ch 1 To 14)
, INSTRUCTOR’S MANUAL
Chapter 1: Understanding And Managing Today’s Business Enterprise
Chapter Summary
In This Chapter, We Have Described The Nature Of Business And Discussed The Ways In
Which Businesses Strive To Maintain Their Viability And Relevancy Through Interacting With
The Marketplace In Ways That Meet The Needs, Wants, And Desires Of Targeted Customers.
Our Discussion Focused On The Interaction Of Business As A Commercial Endeavour, Guided
By Employee Interaction And Supported By Organizational Efficiency And Structure. This
Process Results In The Development Of A Business System And Ultimately A Business Model,
Which Together Are Designed To Deliver Desired Goods And Services To The Marketplace.
Utilizing Productive Resources At Their Disposal (Assets, Labour, Capital, And Managerial
Acumen), Businesses Seek To Create Demand, Generate Revenue, And Drive A Profit From
The Sale Of Such Goods And Services, Thereby Ensuring Their Long-Term Profitability And
Growth. While Striving For Profitability, Businesses Are Being Increasingly Challenged By
Customers, And The Marketplace At Large, To Be Good Corporate Citizens, Acknowledging
Their Responsibility To Act In A Socially Acceptable Manner And Respecting The Finite Nature
And Scarcity Of Resources. This Evolving Requirement Of Businesses Is Resulting In A
Significant Emphasis On Resource Sustainability And Environmental Initiatives.
To Help You To Understand Why Some Companies Are More Successful Than Others, This
Chapter’s Focus Emphasizes (At A Macro Level) The Importance Of Positioning, And
Developing And Communicating A Value Proposition To The Customer Group That A Business
Is Trying To Attract, In A Manner That Differentiates The Business’s Products And Services
From Those Of Its Direct Competitors And That Attempts To Develop And Sustain A
Competitive Advantage In The Marketplace. The Creation Of This Value Proposition Takes Into
Consideration Both Tangible And Intangible Benefits That The Product Or Service Offers, And
Looks To Determine The Extent At Which Price Will Become A Key Decision Criterion Within
The Customer’s Purchase Decision. The Chapter Closes With A Discussion Associated With The
Importance And Interrelationship Between Strategy And Tactics And The Need For Managers
To Recognize That In Order To Be Successful, Businesses Not Only Have To Properly Develop
A Plan For Serving The Marketplace, But Also Must Be Effective In The Implementation Of
This Plan.
Learning Objectives
This Chapter Is Designed To Provide Students With:
1. A Macro-Level Understanding Of What Business Is
2. An Overview Of The Major Components Of A Business Model And How Their Successful
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, INSTRUCTOR’S MANUAL
Development And Execution Determines Business Performance
3. An Awareness Of The Overarching Role Of The Business Owner Or “C-Suite”
Management Team
4. An Understanding Of How Businesses Plan
5. Exposure To The Concept Of Visionary Leadership
6. Via A Management Reflection, An Overview Of The Relationship Between Business
Strategy And Business Model Development, And The Importance Of Successfully
Executing Both For A Business To Achieve Its Identified Objectives
Advanced Topics To Enhance Learning – Applicable Supporting Appendices
The Following Additional Appendices Can Be Added To The Delivery Of This Chapter’s Materials For
Instructors Interested In Offering An Advance Understanding Of A Particular Subject Matter.
Appendix A – Analyzing Business Situations (SCQA Method)
Appendix B – The Business Model And Profitability
Management Reflection – The Business Decision-Making Landscape
Being In Business Goes Beyond Simply Developing Your Value Proposition And Understanding
Its Asset Base And Cost Structure. It Is About Being Able To Understand The Macro
Environment Around You; The Resources, Capability, And Capacity That You Possess; And
The Ability To Communicate To The Marketplace The Uniqueness And Importance Of The
Products/Services You Offer. At Its Core Base, Developing And Managing A Business Requires
Its Owners/Managers To:
• Create A Vision Of The Opportunity In The Marketplace
• Confirm That The Market Size Of Customers Is Large Enough That, Once
Commercialized, The Opportunity Can Enable The Organization To Make A Profit And
Sustain This Profitability For The Anticipated Planning Cycle And Beyond
• Confirm That A Position Within The Market Is Feasible, Which Will Enable The
Company To Compete In A Manner That Is Superior To Its Direct Competition
• Confirm That The Market Situation Will Stay Constant Long Enough For The Business
Plan To Be Developed And Executed Confirm That The Business Has The Resource
Base And The Capability To Execute The Strategy
• Execute The Strategy In An Efficient And Effective Manner, Achieving The
Objectives Set Forth Within The Business Plan Created
As This Process Demonstrates (See Figure 1.12), Being In Business Is Really A Question Of
Developing Strategy And Executing Tactics Across Your Business Model. Strategy Is The
Development Of Plans And Decisions That Will Guide The Direction Of The Firm And
Determine Its Long-Term Performance. Strategy Focuses On The Vision Of The Firm And The
Opportunity It Believes Exists In The Marketplace. It Also Checks That The Life Expectancy
Of The Product Or Service Is Long Enough To Ensure That The Initial Investment Can Be
Recovered And That The Firm Can Make A Profit. Finally, Strategy Development Assesses
Whether The Firm Has The Competencies And Resources To Compete In This Targeted
Market. Tactics Are The Immediate-Term Actions That A Firm Executes To
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