Test Bank for Organizational Behavior, 19th edition Stephen P. Robbins, Timothy A. Judge
1. Organization - consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
2. organizational behavior - investigates the impact individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving
an organization's effectiveness
3. psychology, social psychology, sociology, anthropology - disciplines that contribute to OB
4. systematic study of behavior - behavior is predictable if we know how the person perceived
the situation and what is important to him/her
5. diversity - any characteristic that makes people different from one another
6. discrimination - noting difference between things
7. unfair discrimination - assumes stereotypes about groups as a whole
8. surface-level diversity - includes overt demographic characteristics that can be determined
after brief exposure to an individual
9. deep-level diversity - differences such as psychological characteristics
10. lower - turnover and absenteeism rates are ___ among older workers
11. own - employees tend to favor colleagues of their ___ race in performance evaluations,
promotion decisions, and pay raises
12. globalization - the process of interconnecting the world's people with respect to the cultural,
economic, political, technological, and environmental aspects of their lives
13. equal employment opportunity commission - classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
, 14. ability - individual's current capacity to perform various tasks in a job
15. intellectual ability - abilities needed to perform mental activites
16. general mental ability - overall factor of intelligence as suggested by the positive correlations
among specific intellectual ability dimensions
17. physical ability - the capacity to do tasks demanding stamina, dexterity, strength and similar
characteristics
18. diversity management - the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
19. true - true or false: diversity is more successful when it is everyone's business, not just for
certain groups of employees
20. attitude - an evaluative statement either favorable or unfavorable about objects, people, or
events
21. cognitive, affective, behavioral - three components of an attitude
22. cognitive - evaluation of a specific person, situation or other entity
23. affective - feeling toward a specific person, situation or other entity
24. behavioral - action resulting from a specific person, situation, or other entity
25. theory of planned behavior - a person's attitude toward a particular behavior
26. beliefs about the likely outcomes of the behavior and the evaluations of these outcomes -
attitudes toward a particular behavior depend on:
1. Organization - consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
2. organizational behavior - investigates the impact individuals, groups, and structure have on
behavior within organizations for the purpose of applying such knowledge toward improving
an organization's effectiveness
3. psychology, social psychology, sociology, anthropology - disciplines that contribute to OB
4. systematic study of behavior - behavior is predictable if we know how the person perceived
the situation and what is important to him/her
5. diversity - any characteristic that makes people different from one another
6. discrimination - noting difference between things
7. unfair discrimination - assumes stereotypes about groups as a whole
8. surface-level diversity - includes overt demographic characteristics that can be determined
after brief exposure to an individual
9. deep-level diversity - differences such as psychological characteristics
10. lower - turnover and absenteeism rates are ___ among older workers
11. own - employees tend to favor colleagues of their ___ race in performance evaluations,
promotion decisions, and pay raises
12. globalization - the process of interconnecting the world's people with respect to the cultural,
economic, political, technological, and environmental aspects of their lives
13. equal employment opportunity commission - classifies a person as disabled who has any
physical or mental impairment that substantially limits one or more major life activities
, 14. ability - individual's current capacity to perform various tasks in a job
15. intellectual ability - abilities needed to perform mental activites
16. general mental ability - overall factor of intelligence as suggested by the positive correlations
among specific intellectual ability dimensions
17. physical ability - the capacity to do tasks demanding stamina, dexterity, strength and similar
characteristics
18. diversity management - the process and programs by which managers make everyone more
aware of and sensitive to the needs and differences of others
19. true - true or false: diversity is more successful when it is everyone's business, not just for
certain groups of employees
20. attitude - an evaluative statement either favorable or unfavorable about objects, people, or
events
21. cognitive, affective, behavioral - three components of an attitude
22. cognitive - evaluation of a specific person, situation or other entity
23. affective - feeling toward a specific person, situation or other entity
24. behavioral - action resulting from a specific person, situation, or other entity
25. theory of planned behavior - a person's attitude toward a particular behavior
26. beliefs about the likely outcomes of the behavior and the evaluations of these outcomes -
attitudes toward a particular behavior depend on:
