CPHQ EXAM (2025) QUESTIONS WITH CORRECT ANSWERS

CPHQ EXAM (2025) QUESTIONS WITH
CORRECT ANSWERS
WhichHofHtheHfollowingHcanHbeHdefinedHas,H"AHsetHofHmeasuresHandHdataHthatHgiveHmanagersHandHadminis
tratorsHaHquickHyetHcomprehensiveHoverviewHofHperformance?H

a.HProcessHmeasurement

b.HBalancedHscorecard

c.HDashboard

d.HSixHSigmaH-HCORRECTHANSWERH-BalancedHScorecard



BalancedHscorecardsHareHusefulHbecauseHtheyHputHstrategyHandHvisionHatHtheHcenterHofHanHorganization'sH
efforts.HTheyHprovideHaHvisualHdisplayHofHtheHentireHorganization'sHprogress.H



(ScorecardsHtellHhealthHsystemsHhowHthey'reHdoingHoverall.HTheyHareHquickHandHcomprehensive.HDashboa
rdsHtellHsystemsHwhat'sHhappeningHnowHusingHinteractiveHmetricsHwithHdrill-downHcapabilities)



DescribeHqualityHassuranceHvs.HqualityHcontrolH-HCORRECTHANSWERH-
QualityHAssurance:HFocusHisHonHtheHprocessesHandHproceduresHthatHimproveHquality,HincludingHanyHcorrec
tiveHactionsHneededHtoHoptimizeHpost-productionHqualityH



QualityHControl:HFocusHonHtheHproductHtoHfindHdefectsHthatHoccurHafterHdevelopment



AHpatientHcareHteamHisHinHdisagreementHoverHnewHadmissionsHprocedures.HWhatHdecision-
makingHmodelHshouldHmanagementHuse?H

a.HDecisionHcriteria

b.HConsensusH

c.HTenureHinfluenceH-HCORRECTHANSWERH-DecisionHcriteria



(ThisHmodelHexploresHallHoptionsHequallyHandHgivesHunorthodoxHorHunpopularHoptionsHaHfairHchance)



HowHdoesHtheHWorldHHealthHOrganizationHSurgicalHSafetyHChecklistHleadHtoHtightHcouplingHinHtheHoperatin
gHroom?H

,a.HItHestablishesHuniversalityHforHpatients

b.HItHcompartmentalizesHtheHprocedures

c.HItHestablishesHaHclearHORHhierarchy

d.HItHcloselyHalignsHtheHvariousHindividualsHinvolvedHinHtheHprocessH-HCORRECTHANSWERH-
ItHcloselyHalignsHtheHvariousHindividualsHinvolvedHinHtheHprocess



DefineHriskHmanagementH-HCORRECTHANSWERH-
TakingHstepsHtoHavoidHandHcontrolHrisksHwithinHanHenvironmentHtoHaccomplishHaHdesiredHoutcome



DescribeHinternalHvs.HexternalHcustomersH-HCORRECTHANSWERH-
InternalHcustomersHworkHwithinHtheHorganizationalHstructure.HExternalHcustomersHrelyHonHand/orHutilizeHt
heHhealthcareHorganizationHandHproductH(patients,HfamilyHmembers,HmedicalHequipmentHsuppliers)



WithinHtheHlastH4Hdays,HthreeHpost-surgicalHpatientsHhaveHdiedHofHpneumonia-
relatedHcomplicationsHatHaHlargeHhospital.HNoneHofHtheHpatientsHpresentedHasHsymptomaticHforHpneumoni
aHatHtheHtimeHofHsurgery.HWhatHevaluationHtoolHshouldHbeHusedHtoHhelpHidentifyHandHresolveHthisHissue?H

a.HEpidemiologicalHtheory

b.HPerformanceHmanagementHmeasures

c.HStatisticalHanalysis

d.HImprovementHmeasuresH-HCORRECTHANSWERH-
EpidemiologicalHTheory,HwhichHisHusedHtoHidentifyHtheHsourceHandHcauseHofHanHissueHorHanomaly



(TheHotherHtoolsHareHusedHtoHquantifyHdataHorHexamineHprocessesHthatHcanHcontributeHtoHimprovement)



WhenHHospitalHA'sHneonatalHinfectionHratesHriseHunexpectedly,HtheHqualityHcouncilHestablishesHaHnewHsetH
ofHperformanceHmeasures.HTheyHbaseHtheirHmeasuresHonHinternalHstandards,HcustomerHsurveyHdata,HandH
employeeHsurveyHdata.HWhatHimportantHelementHareHtheHmembersHdisregarding?H-HCORRECTHANSWERH-
ExternalHstandards,HsuchHasHnationalHgoalsHandHrequirements



(ExternalHdataHprovidesHaHcontextHforHtheHinternalHdataHandHdistinguishesHwhereHandHhowHtheHfacilityHfall
sHcomparedHtoHnationalHstandards)

,WhatHchallengesHoftenHoccurHwithHtheHuseHofHaggregatedHdata?H-HCORRECTHANSWERH-
ContextHisHlostHandHsolutionsHareHnotHidentified



WhatHelementsHshouldHbeHpartHofHanHemployeeHperformanceHimprovementHplan?HWhatHelementsHshoul
dHNOTHbeHpartHofHaHperformanceHimprovementHplan?H-HCORRECTHANSWERH-
1)HAHclearHstatementHofHtheHproblemsHtoHbeHaddressed

2)HSpecificHactionHstepsHtoHbeHtakenHasHpartHofHtheHplan

3)HAHdesiredHoutcomeHorHgoalHbehaviorHandHaHtimeline



(ItHdoesHNOTHincludeHanyHresearchHintoHtheHcauseHofHanHemployee'sHchallenges)



RecentHHCAHPSHdataHforHHospitalHAHindicateHthatHdoctorsHareHnotHprovidingHadequateHexplanationsHtoHpa
tients.HInHimprovingHtheHpatientHsafetyHcultureHwithHregardsHtoHthisHissue,HwhatHtwoHelementsHmustHbeHa
ddressed?H

a.HPatientHperceptionsHandHclinicalHquality

b.HPatientHperceptionsHandHphysicianHeducation

c.HPhysicianHeducationHandHtimeHconstraints

d.HQualityHstandardsHandHtimeHconstraintsH-HCORRECTHANSWERH-PatientHperceptionsHandHclinicalHquality



(PatientHperceptionHincludesHtheHmodeHofHcommunication,HtheHdepthHofHinformation,HandHunderstandabi
lityHofHtheHcontext.HClinicalHqualityHincludesHtheHdoctor'sHunderstandingHofHcommunicationHtechniques,Hh
ealthHliteracy,Hetc.)



WhichHofHtheHfollowingHareHtheHprimaryHreasonsHforHdevelopingHdrugHformularies?

a.HManageHpharmacyHcosts,HpromoteHpatientHsafety

b.HReduceHmedicationHerrors,HeducateHphysicians

c.HEncourageHtheHappropriateHuseHofHmedications,HeducateHphysicians

d.HDecreaseHfoodHandHdrugHinteractions,HpromoteHpatientHsafetyH-HCORRECTHANSWERH-
AHdrugHformularyHisHanHapprovedHlistHofHmedications,HclinicalHindications,HandHdosesHthatHhelpsHmanageHp
harmacyHcostsHandHpatientHsafety



ManagementHusingHqualityHimprovementHprinciplesHshouldHemphasizeHtheHimportanceHof:

, a.HStaffHorientation

b.HCustomers'Hexpectations

c.HQuarterlyHstatisticalHreports

d.HTeamHselectionH-HCORRECTHANSWERH-
TheHbasisHofHqualityHimprovementHisHknowingHwhatHtheHcustomerHneedsHandHwantsH(b)HTheHrestHareHonly
HoneHcomponentHofHqualityHimprovement.




QualityHimprovementHteamsHareHbeneficialHbecauseHthey

a.HPromoteHcompetitionHandHprideHamongHmembers

b.HMaximizeHexpertiseHandHperspectives

c.HAuthorizeHsolutionsHtoHproblemsH-HCORRECTHANSWERH-
AHdiverseHteam,HincludingHmembersHwithHdifferentHexperienceHandHbackgrounds,HprovidesHaHbroaderHkno
wledgeHbaseHandHoutcomes



WhichHofHtheHfollowingHisHanHessentialHcomponentHinHaHperformanceHimprovementHreport?

a.HGoverningHbodyHapproval

b.HDataHanalysisHandHdisplay

c.HIndividualHperformanceHreview

d.HTeamHcompositionHandHattendanceH-HCORRECTHANSWERH-DataHandHanalysisHdisplay



WhatHisHtheHprimaryHgoalHofHriskHmanagement?H-HCORRECTHANSWERH-
ToHidentifyHandHmanageHrisksHtoHpromoteHpatientHsafety



TheHrelationshipHbetweenHpatientHsatisfactionHandHhoursHperHpatientHdayHonHaHmedicalHunitHwasHfoundHt
oHbeH(r=0.60,HpH<H0.05).HWhatHisHtheHcorrelationHbetweenHtheseHtwoHvalues?

a.H0.05

b.H0.36

c.H0.55

d.H0.60H-HCORRECTHANSWERH-TheHcorrelationHcoefficientH(r)HisHanHindexHthatHrangesHfromH-
1HtoH1HandHreflectsHtheHextentHofHaHlinearHrelationshipHbetweenHtwoHdataHsets.HTheHcorrelationHcoefficien
tHisH0.60.