ISDS 3115 Exam 1 || Questions and 100% Verified Answers.
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules e. all of the above correct answers d. preparing employee
schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusively correct answers d. to all firms, whether manufacturing
and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing correct answers d. marketing,
operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function correct answers c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients correct answers a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources correct answers d. generating the demand for the organization's
products or services
,Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do d. learning about a costly part of the
enterprise
e. all of the above correct answers d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above correct answers e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control correct answers d. plan, organize, staff, lead, and
control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% correct answers d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing correct answers d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules correct answers c. the identification of customers' wants and needs
All of the following decisions fall within the scope of operations management except for
,a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. correct answers a. financial
analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above correct answers e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management correct answers d. Mass customization
The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above correct answers c. Process and capacity design
Walter Shewhart is listed among the important people of operations management because of his
contributions to
a. assembly line production
b. measuring the productivity in the service sector
c. just-in-time inventory methods
d. statistical quality control
e. all of the above correct answers d. statistical quality control
Walter Shewhart, in the _____, provided the foundations for ______ in operations management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above correct answers a. 1920s; statistical sampling
Eli Whitney, in the _____, provided the foundations for ______ in operations management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
, c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above correct answers d. nineteenth century; interchangeable parts
The person most responsible for popularizing interchangeable parts in manufacturing was
a. Frederick Winslow Taylor
b. Henry Ford
c. Eli Whitney
d. Whitney Houston
e. Lillian Gilbreth correct answers c. Eli Whitney
The "Father of Scientific Management" is
a. Henry Ford
b. Frederick W. Taylor
c. W. Edwards Deming
d. Frank Gilbreth
e. just a figure of speech, not a reference to a person correct answers b. Frederick W. Taylor
Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
e. time and motion studies correct answers c. assembly line operations
Who among the following is associated with contributions to quality control in operations
management?
a. Charles Babbage
b. Henry Ford
c. Frank Gilbreth
d. W. Edwards Deming
e. Henri Fayol correct answers d. W. Edwards Deming
The field of operations management is shaped by advances in which of the following fields?
a. chemistry and physics
b. industrial engineering and management science
c. biology and anatomy
d. information technology
e. all of the above correct answers e. all of the above
Which of the following statements is true?
a. Almost all services and almost all goods are a mixture of a service and a tangible product.
b. A pure good has no tangible product component.
c. A pure service has only a tangible product component.
d. There is no such thing as a
pure good.
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules e. all of the above correct answers d. preparing employee
schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusively correct answers d. to all firms, whether manufacturing
and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing correct answers d. marketing,
operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function correct answers c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients correct answers a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources correct answers d. generating the demand for the organization's
products or services
,Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do d. learning about a costly part of the
enterprise
e. all of the above correct answers d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above correct answers e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control correct answers d. plan, organize, staff, lead, and
control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% correct answers d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing correct answers d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules correct answers c. the identification of customers' wants and needs
All of the following decisions fall within the scope of operations management except for
,a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. correct answers a. financial
analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above correct answers e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management correct answers d. Mass customization
The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above correct answers c. Process and capacity design
Walter Shewhart is listed among the important people of operations management because of his
contributions to
a. assembly line production
b. measuring the productivity in the service sector
c. just-in-time inventory methods
d. statistical quality control
e. all of the above correct answers d. statistical quality control
Walter Shewhart, in the _____, provided the foundations for ______ in operations management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above correct answers a. 1920s; statistical sampling
Eli Whitney, in the _____, provided the foundations for ______ in operations management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
, c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above correct answers d. nineteenth century; interchangeable parts
The person most responsible for popularizing interchangeable parts in manufacturing was
a. Frederick Winslow Taylor
b. Henry Ford
c. Eli Whitney
d. Whitney Houston
e. Lillian Gilbreth correct answers c. Eli Whitney
The "Father of Scientific Management" is
a. Henry Ford
b. Frederick W. Taylor
c. W. Edwards Deming
d. Frank Gilbreth
e. just a figure of speech, not a reference to a person correct answers b. Frederick W. Taylor
Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
e. time and motion studies correct answers c. assembly line operations
Who among the following is associated with contributions to quality control in operations
management?
a. Charles Babbage
b. Henry Ford
c. Frank Gilbreth
d. W. Edwards Deming
e. Henri Fayol correct answers d. W. Edwards Deming
The field of operations management is shaped by advances in which of the following fields?
a. chemistry and physics
b. industrial engineering and management science
c. biology and anatomy
d. information technology
e. all of the above correct answers e. all of the above
Which of the following statements is true?
a. Almost all services and almost all goods are a mixture of a service and a tangible product.
b. A pure good has no tangible product component.
c. A pure service has only a tangible product component.
d. There is no such thing as a
pure good.
