TACO BELL MIC CERTIFICATION QUESTIONS
AND ANSWERS
What do you do if bottleneck is at the window? Help team members make food or accept
cash.
What do you do if bottleneck is at the order point? Help team member take customer
orders.
What do you do if sales trend below plan? Ask a team member to leave early, don't prep
as MUCH.
What do you do if sales trwnd above plan? Ask someone to come in, prep enough food for
rush.
Why is it important to keep accurate inventory counts? Accurate counts help control food
costs.
What do you do if an employee is injured? Call 911 if needed and assist. Report to Libery
Mutual.
What tools will you use to run you're shift and coach Team Members? MIC success
routine and shift excellence board.
, What do you do in a event of a fire? Pull the ansul system or use the PASS method.
What do you do in a event of a robbery? Lock doors, call 911, call supervisor, call
reporting number.
What do you do if a customer is injured? Call 911 if needed, dont accept fault, and write
down customer information. Report to Liberty Mutual and email.
What do you do during a natural disaster? If outside stay away from trees and powerlines
and if inside stay in doorway.
What do yoy do of a customer is harassing a team member? See if im able to fufill what
he needs or ask to go nicely
Opening.. Drive around building for anything sus, enter building look around interior and
let team member know it's safe.
Closing.. Watch team member drive to a nearby location and then exit.
Opening carryover procedure Cut carryover bags and temp ( 33°- 40°), double bag, put in
thermilizer, 30 min cook. Meat should be mixed with 2 bags. Beans should be mixed with 1 bag.
Closing carryover procedure Use 1/6 pan, 3 false bottoms, single carryover bag, level up
to top, tie, put cooking racks into back sink, fill up with ice and cold water, temp water, let food
AND ANSWERS
What do you do if bottleneck is at the window? Help team members make food or accept
cash.
What do you do if bottleneck is at the order point? Help team member take customer
orders.
What do you do if sales trend below plan? Ask a team member to leave early, don't prep
as MUCH.
What do you do if sales trwnd above plan? Ask someone to come in, prep enough food for
rush.
Why is it important to keep accurate inventory counts? Accurate counts help control food
costs.
What do you do if an employee is injured? Call 911 if needed and assist. Report to Libery
Mutual.
What tools will you use to run you're shift and coach Team Members? MIC success
routine and shift excellence board.
, What do you do in a event of a fire? Pull the ansul system or use the PASS method.
What do you do in a event of a robbery? Lock doors, call 911, call supervisor, call
reporting number.
What do you do if a customer is injured? Call 911 if needed, dont accept fault, and write
down customer information. Report to Liberty Mutual and email.
What do you do during a natural disaster? If outside stay away from trees and powerlines
and if inside stay in doorway.
What do yoy do of a customer is harassing a team member? See if im able to fufill what
he needs or ask to go nicely
Opening.. Drive around building for anything sus, enter building look around interior and
let team member know it's safe.
Closing.. Watch team member drive to a nearby location and then exit.
Opening carryover procedure Cut carryover bags and temp ( 33°- 40°), double bag, put in
thermilizer, 30 min cook. Meat should be mixed with 2 bags. Beans should be mixed with 1 bag.
Closing carryover procedure Use 1/6 pan, 3 false bottoms, single carryover bag, level up
to top, tie, put cooking racks into back sink, fill up with ice and cold water, temp water, let food
