MGT 300 MIDTERM EXAM 2025/2026
In most work environments in the United States, which group is likeliest to fear discrimination against
majority group members? - White men
What tends to happen in a positive diversity climate? - The organization performs well.
Employees are loyal to the organization.
Employees have a sense of psychological safety.
A positive diversity climate enhances which of the following for employees? - Their psychological
safety
True or false: Low levels of stress lead to optimal performance. - false
An employee who experiences headaches, backaches and nausea as a result of workplace stress is
displaying _____ signs of stress. - physiological
Psychological ______ reflects the extent to which people feel free to express their ideas and beliefs
without fear of negative consequences. - safety
Researchers believe that workplace stress generally affects job performance in which of the following
ways? - Low levels of stress lead to low performance
High levels of stress lead to low performance
Moderate levels of stress lead to optimal performance
Negative stress reveals itself in which of the following categories of symptoms? (select all that apply)
- Psychological signs such as hostility and anxiety
Behavioral signs such as increased substance abuse
Physiological signs such as sweaty palms and headaches
In most work environments in the United States, which group is likeliest to fear discrimination against
majority group members? - white men
,Match the type of stressor with its description. - Hassles=Simple irritants, such as misplacing things
or being overworked
Crises=Sudden occasions of terror, such as a tornado or fire
Strong stressors=Situations that can dramatically strain a person's ability to adapt, such as frequent
migraine headaches
Distress=Negative stress that can cause anxiety and illness
Eustress=Positive stress that can stimulate better coping and adaptation
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she
needs to do. Which of the following BEST describes Laura's behavior? - type a behavior pattern
A positive diversity climate enhances which of the following for employees? - Their psychological
safety
What are examples of emotional labor on the job? - Smiling at customers when they walk in the door
Acting cheerful while taking a customer's order
Annamarie's new job is so stressful that she starts smoking again, even though she had quit smoking
several months ago. This is a(n) _____ symptom of stress. - behavioral
Simple irritants, such as misplacing your keys or a phone number, are referred to as ______. - hassles
Which of the following are characteristics of a Type A behavior pattern? - Competitive
hurried
deadline focused
Match the term with its description. - role overload=Source of stress that occurs when others'
expectations exceed one's ability
role conflict=Source of stress that occurs when one feels torn by the different expectations of
important people in one's life
Role ambiguity=Source of stress that occurs when others' expectations are unknown or unclear
True or false: High-level jobs are often less stressful than low-level jobs because people with low-
level jobs have less control over their lives. - false
, Low-level jobs can be more stressful than high-level jobs because employees often have less control
over their lives and thus have less work satisfaction.
Sets of behaviors that are expected of occupants of a specific position are called _____. - roles
During the tax season, accountant Gregory is under considerable stress to complete all of his clients'
tax returns. He finds that he is suffering from repeated headaches. This is an example of a(n) _____
sign of stress. - physiological
When the demands or pressures from work and family domains are mutually incompatible, a person
is experiencing ______-life conflict. - work
A _____ is a socially determined expectation of how an individual should behave in a specific
position; i.e., a set of behaviors that people expect of occupants of a position. - role
Martha is experiencing considerable stress because her job requires her to work on the weekend,
but her husband complains that she doesn't spend enough time with him and the children. This is an
example of role . - conflict
Which of the following is an example of an organizational demand that creates job-related stress? -
Josh comes home from work each night complaining about the lack of lighting and ventilation in the
plant.
The retail store where David works always adds extra staff during the busy holiday season and
summer months. Managers know that this additional staff will relieve some of the stress year-round
employees feel. The addition of the extra staff is an example of a _____. - buffer
What are buffers to stress that is caused by group demands? - Working with a manager who listens
to you
Working with people you like
Administrative changes that managers can make to reduce the stressors that lead to employee
burnout are called _____. - buffers
True or false: Employee assistance programs are aimed at helping employees cope with a variety of
problems that negatively influence job performance. - true
In most work environments in the United States, which group is likeliest to fear discrimination against
majority group members? - White men
What tends to happen in a positive diversity climate? - The organization performs well.
Employees are loyal to the organization.
Employees have a sense of psychological safety.
A positive diversity climate enhances which of the following for employees? - Their psychological
safety
True or false: Low levels of stress lead to optimal performance. - false
An employee who experiences headaches, backaches and nausea as a result of workplace stress is
displaying _____ signs of stress. - physiological
Psychological ______ reflects the extent to which people feel free to express their ideas and beliefs
without fear of negative consequences. - safety
Researchers believe that workplace stress generally affects job performance in which of the following
ways? - Low levels of stress lead to low performance
High levels of stress lead to low performance
Moderate levels of stress lead to optimal performance
Negative stress reveals itself in which of the following categories of symptoms? (select all that apply)
- Psychological signs such as hostility and anxiety
Behavioral signs such as increased substance abuse
Physiological signs such as sweaty palms and headaches
In most work environments in the United States, which group is likeliest to fear discrimination against
majority group members? - white men
,Match the type of stressor with its description. - Hassles=Simple irritants, such as misplacing things
or being overworked
Crises=Sudden occasions of terror, such as a tornado or fire
Strong stressors=Situations that can dramatically strain a person's ability to adapt, such as frequent
migraine headaches
Distress=Negative stress that can cause anxiety and illness
Eustress=Positive stress that can stimulate better coping and adaptation
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she
needs to do. Which of the following BEST describes Laura's behavior? - type a behavior pattern
A positive diversity climate enhances which of the following for employees? - Their psychological
safety
What are examples of emotional labor on the job? - Smiling at customers when they walk in the door
Acting cheerful while taking a customer's order
Annamarie's new job is so stressful that she starts smoking again, even though she had quit smoking
several months ago. This is a(n) _____ symptom of stress. - behavioral
Simple irritants, such as misplacing your keys or a phone number, are referred to as ______. - hassles
Which of the following are characteristics of a Type A behavior pattern? - Competitive
hurried
deadline focused
Match the term with its description. - role overload=Source of stress that occurs when others'
expectations exceed one's ability
role conflict=Source of stress that occurs when one feels torn by the different expectations of
important people in one's life
Role ambiguity=Source of stress that occurs when others' expectations are unknown or unclear
True or false: High-level jobs are often less stressful than low-level jobs because people with low-
level jobs have less control over their lives. - false
, Low-level jobs can be more stressful than high-level jobs because employees often have less control
over their lives and thus have less work satisfaction.
Sets of behaviors that are expected of occupants of a specific position are called _____. - roles
During the tax season, accountant Gregory is under considerable stress to complete all of his clients'
tax returns. He finds that he is suffering from repeated headaches. This is an example of a(n) _____
sign of stress. - physiological
When the demands or pressures from work and family domains are mutually incompatible, a person
is experiencing ______-life conflict. - work
A _____ is a socially determined expectation of how an individual should behave in a specific
position; i.e., a set of behaviors that people expect of occupants of a position. - role
Martha is experiencing considerable stress because her job requires her to work on the weekend,
but her husband complains that she doesn't spend enough time with him and the children. This is an
example of role . - conflict
Which of the following is an example of an organizational demand that creates job-related stress? -
Josh comes home from work each night complaining about the lack of lighting and ventilation in the
plant.
The retail store where David works always adds extra staff during the busy holiday season and
summer months. Managers know that this additional staff will relieve some of the stress year-round
employees feel. The addition of the extra staff is an example of a _____. - buffer
What are buffers to stress that is caused by group demands? - Working with a manager who listens
to you
Working with people you like
Administrative changes that managers can make to reduce the stressors that lead to employee
burnout are called _____. - buffers
True or false: Employee assistance programs are aimed at helping employees cope with a variety of
problems that negatively influence job performance. - true
