TEST 1 - NEA BC QUESTIONS
WITH CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)
Patient Activation Measure Stages - Answer-used to improve patient satisfaction
1. believe in the importance of the patients role
2. have the resources to take action
3. take action to improve health
4. persist in the face of stress
patients must progress through all stages to be considered engaged
platnium rule - Answer-a person should treat others as they want to be treated
looks outward instead of inward
associated with interdisciplinary collaboration
golden rule - Answer-Treat others the way you want to be treated
Union elections - Answer-30% of employees must sign union auth cards before the
union requests that the org voluntarily recognize the union as a bargaining agent for the
employees
telehealth and medicare - Answer-medicare limits coverage for these services
geographical location of the target population is important to understand before starting
a project
this is limited to rural areas/some chronic care management/some special Medicare
program
nurse led clinics - Answer-generally part of OP services
managed by an APN
focus on population based care or care of patients with chronic disease and
preventative medicine
placed for easy access
extended hours
inpatient census - Answer-count for 24 hour period
begins at 12:01
each patient is counted represent one inpatient service day
bed count days - Answer-number of available inpatient bed in a specified period
,The employer is not required to recognize the union at this point
if the employer refuses - union can petition the NLRB to verify the signatures and set a
date for an election
driving forces - Answer-forces responsible for instigating and promoting change, such
as leaders, incentives, and competition
restraining forces - Answer-forces that resist change, such as poor attitudes, hostility,
inadequate equipment, or insufficient funds
Force field analysis - Answer-both forces must be considered when promoting change
and a plan developed to diminish or eliminate restraining forces. A balance between
forces represents the status quo or equilibrium
normative reeducative strategy - Answer-A change agent strategy based on the
assumption that people act in accordance with social norms and values.
Power coercive strategy - Answer-managing strategy that assumes that people will
listen to authority figures & do as they are told to do.
*example- only choosing the path that a manager wants you to follow
rational empirical strategy - Answer-using data to influence others, this approach
depends on providing information and evidence to support change
Plan - Answer-PDSA
Identify the problem, set goals and establish process with brainstorming and data
collection
Do - Answer-PDSA
generate solutions and pick one for a trial
Study - Answer-PDSA
analyze data and either continue or pick a different solution to implement
Act - Answer-PDSA
identify necessary changes, adopt, and continue to monitor
primary source verification - Answer-Verification of healthcare practitioners' credentials
as part of the credentialing process for medical staff privileges
Criteria for credentialing and privileging - Answer-1. licensure - current through state
board
2. education - training and experience appropriate
3. competence - evaluations and recommendations by peers
4. performance ability - demonstrated ability to perform the duties
, SBAR - Answer-Situation - Name, age, dx
Background - medical history, labs, meds, vitals
Assessment - review of systems
Recommendation - review POC, treatments, meds
Pay for Performance - Answer-performance-oriented incentives for hospitals and
physicians to improve the quality of patient healthcare
Pay for Performance quality measures - Answer-1. performance - carry out practices
proven to improve outcomes
2. outcomes - achieving positive outcomes
3. patient experience - satisfaction
4. structures/technology - equipment used for care, reward upgrades
general systems theory - Answer-theory that organizations are a system composed of
many subsystems and embedded in larger systems, and that organizations should
develop communication strategies that serve both
input - Answer-Something put into a system in order to achieve a result such as
knowledge, facts
process - Answer-actions that take place in order to transform input, such as lived
experience
output - Answer-result of the interrelationship between input and processes, such as
changed behavior
feedback - Answer-information that results and can be used for evaluation of the
system, such as praise and support
coercive power - Answer-A power base that is dependent on fear of the negative results
from failing to comply
If there is support for a change and no one opposes verbally, but on survey express
opposition most likely this type of power.
when faced with this type of power employees often feel not respected and will have
repercussions if they express feelings
silence staff members
Steps for vendors - Answer-1. select a number of vendors for services
2. develop a Request for proposal
Request for Proposal (RFP) - Answer-A type of procurement document used to request
proposals from prospective sellers of products or services. In some application areas, it
may have a narrower or more specific meaning.
WITH CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS)
Patient Activation Measure Stages - Answer-used to improve patient satisfaction
1. believe in the importance of the patients role
2. have the resources to take action
3. take action to improve health
4. persist in the face of stress
patients must progress through all stages to be considered engaged
platnium rule - Answer-a person should treat others as they want to be treated
looks outward instead of inward
associated with interdisciplinary collaboration
golden rule - Answer-Treat others the way you want to be treated
Union elections - Answer-30% of employees must sign union auth cards before the
union requests that the org voluntarily recognize the union as a bargaining agent for the
employees
telehealth and medicare - Answer-medicare limits coverage for these services
geographical location of the target population is important to understand before starting
a project
this is limited to rural areas/some chronic care management/some special Medicare
program
nurse led clinics - Answer-generally part of OP services
managed by an APN
focus on population based care or care of patients with chronic disease and
preventative medicine
placed for easy access
extended hours
inpatient census - Answer-count for 24 hour period
begins at 12:01
each patient is counted represent one inpatient service day
bed count days - Answer-number of available inpatient bed in a specified period
,The employer is not required to recognize the union at this point
if the employer refuses - union can petition the NLRB to verify the signatures and set a
date for an election
driving forces - Answer-forces responsible for instigating and promoting change, such
as leaders, incentives, and competition
restraining forces - Answer-forces that resist change, such as poor attitudes, hostility,
inadequate equipment, or insufficient funds
Force field analysis - Answer-both forces must be considered when promoting change
and a plan developed to diminish or eliminate restraining forces. A balance between
forces represents the status quo or equilibrium
normative reeducative strategy - Answer-A change agent strategy based on the
assumption that people act in accordance with social norms and values.
Power coercive strategy - Answer-managing strategy that assumes that people will
listen to authority figures & do as they are told to do.
*example- only choosing the path that a manager wants you to follow
rational empirical strategy - Answer-using data to influence others, this approach
depends on providing information and evidence to support change
Plan - Answer-PDSA
Identify the problem, set goals and establish process with brainstorming and data
collection
Do - Answer-PDSA
generate solutions and pick one for a trial
Study - Answer-PDSA
analyze data and either continue or pick a different solution to implement
Act - Answer-PDSA
identify necessary changes, adopt, and continue to monitor
primary source verification - Answer-Verification of healthcare practitioners' credentials
as part of the credentialing process for medical staff privileges
Criteria for credentialing and privileging - Answer-1. licensure - current through state
board
2. education - training and experience appropriate
3. competence - evaluations and recommendations by peers
4. performance ability - demonstrated ability to perform the duties
, SBAR - Answer-Situation - Name, age, dx
Background - medical history, labs, meds, vitals
Assessment - review of systems
Recommendation - review POC, treatments, meds
Pay for Performance - Answer-performance-oriented incentives for hospitals and
physicians to improve the quality of patient healthcare
Pay for Performance quality measures - Answer-1. performance - carry out practices
proven to improve outcomes
2. outcomes - achieving positive outcomes
3. patient experience - satisfaction
4. structures/technology - equipment used for care, reward upgrades
general systems theory - Answer-theory that organizations are a system composed of
many subsystems and embedded in larger systems, and that organizations should
develop communication strategies that serve both
input - Answer-Something put into a system in order to achieve a result such as
knowledge, facts
process - Answer-actions that take place in order to transform input, such as lived
experience
output - Answer-result of the interrelationship between input and processes, such as
changed behavior
feedback - Answer-information that results and can be used for evaluation of the
system, such as praise and support
coercive power - Answer-A power base that is dependent on fear of the negative results
from failing to comply
If there is support for a change and no one opposes verbally, but on survey express
opposition most likely this type of power.
when faced with this type of power employees often feel not respected and will have
repercussions if they express feelings
silence staff members
Steps for vendors - Answer-1. select a number of vendors for services
2. develop a Request for proposal
Request for Proposal (RFP) - Answer-A type of procurement document used to request
proposals from prospective sellers of products or services. In some application areas, it
may have a narrower or more specific meaning.
