TEXAS DEFENSIVE DRIVING EXAM
QUESTIONS WITH CORRECT ANSWERS
(100% GUARANTEED PASS)
When this happens, though, don't blame the student. Listen to their issue (i.e., I lost the
certificate you sent me and need a new one, I gave you the wrong info, etc.) and tell
them we'll gladly send them another certificate, which will only cost $10. Offer to help
them purchase over the phone or send them the link above in an email or chat.
What do we do with Stripe and Squarespace emails that show a DD student purchased
an additional certificate, expedited shipping option, or a driving record? - Answer-Scroll
through this email and look for the student's email address. Search for them in the CS
tool and see if the purchase in the email is reflected in their account in the CS tool.
If yes, close the email.
If not, assign the email to the Swagmaster (Aceable Driving). You'll also need to create
a Trello card in the CX- Operations board for the Swagmaster. Put it under the correct
column (DD vs. ADE) and add the appropriate member (usually the Swagmaster) and a
label.
What link do students order additional certificates or expedited shipping from on our
website? - Answer-http://aceable.com/additional-items
How many certificates does a student taking DD for a traffic citation get? - Answer-2-
one for the court and the other for their insurance company
Can students order their Driving Record through Aceable? - Answer-Yes, for $25
Take STUDENT NAME + STUDENT EMAIL ADDRESS out of affidavit mode when they
complete the course. Leave a comment with the date we received the affidavit and the
student's current progress (ex: 11/14/2015- 4.5.6). You or the Swagmaster should
check on the student's progress regularly and leave comments with dates and progress.
Download a copy of the completed affidavit and license and save it to Google Drive
(save it as FIRST NAME + LAST NAME + AFFIDAVIT).
Are students in affidavit mode allowed to skip this requirement? - Answer-No. Stress to
the student that this is a state requirement we must follow. We need to make sure that
we can prove to the state that we have all the necessary student affidavits, in case we
are audited.
Can we send out a student's Certificate of Completion if they're in affidavit mode and
they haven't returned their affidavit to us? - Answer-No. We aren't allowed to do this- by
state law.
, How can students order their Driving Record through us? - Answer-They can order it at
the end of the course.
They can also order it at http://aceable.com/additional-items
What kind of Driving Record can students get from us? - Answer-Certified 3A Driving
Record
How old do you have to be to take DD? - Answer-Any age
What are other names "Defensive Driving" is known by? - Answer-Driver Safety Course
(DSC), Traffic Safety Course
What is the Defensive Driving course used for? - Answer-Dismiss a ticket, insurance
discount, job requirement
Will insurance companies accept Aceable's Defensive Driving course for an insurance
discount? - Answer-We are approved by the state of Texas. It's up to the student to
contact their insurance company to see if they can get a discount for taking our course.
What's the difference between Defensive Driving and Drivers Ed? - Answer-Defensive
Driving is taken by someone who needs to dismiss a ticket, get an insurance discount,
or needs some kind of driving course for a job requirement
Drivers Ed is a course for someone who is trying to get their license.
What are the 5 steps to DD? - Answer-1. Make sure they're eligible to take DD
2. Get permission from the court
3. Take Aceable
4. Bring your documents to the court
5. Clear your ticket
http://aceable.com/texas/blog/how-to-clear-your-texas-ticket
What are the eligibility requirements to take DD? - Answer-Possess a valid Texas
driver's license or permit
Admit guilt to a traffic violation and wish to use defensive driving as an alternative
Have not taken a course to dismiss a traffic ticket within the past 12 months
Are not a commercial driver (CDL's are not eligible for Texas defensive driving courses)
http://aceable.com/texas/blog/how-to-clear-your-ticket-in-austin
QUESTIONS WITH CORRECT ANSWERS
(100% GUARANTEED PASS)
When this happens, though, don't blame the student. Listen to their issue (i.e., I lost the
certificate you sent me and need a new one, I gave you the wrong info, etc.) and tell
them we'll gladly send them another certificate, which will only cost $10. Offer to help
them purchase over the phone or send them the link above in an email or chat.
What do we do with Stripe and Squarespace emails that show a DD student purchased
an additional certificate, expedited shipping option, or a driving record? - Answer-Scroll
through this email and look for the student's email address. Search for them in the CS
tool and see if the purchase in the email is reflected in their account in the CS tool.
If yes, close the email.
If not, assign the email to the Swagmaster (Aceable Driving). You'll also need to create
a Trello card in the CX- Operations board for the Swagmaster. Put it under the correct
column (DD vs. ADE) and add the appropriate member (usually the Swagmaster) and a
label.
What link do students order additional certificates or expedited shipping from on our
website? - Answer-http://aceable.com/additional-items
How many certificates does a student taking DD for a traffic citation get? - Answer-2-
one for the court and the other for their insurance company
Can students order their Driving Record through Aceable? - Answer-Yes, for $25
Take STUDENT NAME + STUDENT EMAIL ADDRESS out of affidavit mode when they
complete the course. Leave a comment with the date we received the affidavit and the
student's current progress (ex: 11/14/2015- 4.5.6). You or the Swagmaster should
check on the student's progress regularly and leave comments with dates and progress.
Download a copy of the completed affidavit and license and save it to Google Drive
(save it as FIRST NAME + LAST NAME + AFFIDAVIT).
Are students in affidavit mode allowed to skip this requirement? - Answer-No. Stress to
the student that this is a state requirement we must follow. We need to make sure that
we can prove to the state that we have all the necessary student affidavits, in case we
are audited.
Can we send out a student's Certificate of Completion if they're in affidavit mode and
they haven't returned their affidavit to us? - Answer-No. We aren't allowed to do this- by
state law.
, How can students order their Driving Record through us? - Answer-They can order it at
the end of the course.
They can also order it at http://aceable.com/additional-items
What kind of Driving Record can students get from us? - Answer-Certified 3A Driving
Record
How old do you have to be to take DD? - Answer-Any age
What are other names "Defensive Driving" is known by? - Answer-Driver Safety Course
(DSC), Traffic Safety Course
What is the Defensive Driving course used for? - Answer-Dismiss a ticket, insurance
discount, job requirement
Will insurance companies accept Aceable's Defensive Driving course for an insurance
discount? - Answer-We are approved by the state of Texas. It's up to the student to
contact their insurance company to see if they can get a discount for taking our course.
What's the difference between Defensive Driving and Drivers Ed? - Answer-Defensive
Driving is taken by someone who needs to dismiss a ticket, get an insurance discount,
or needs some kind of driving course for a job requirement
Drivers Ed is a course for someone who is trying to get their license.
What are the 5 steps to DD? - Answer-1. Make sure they're eligible to take DD
2. Get permission from the court
3. Take Aceable
4. Bring your documents to the court
5. Clear your ticket
http://aceable.com/texas/blog/how-to-clear-your-texas-ticket
What are the eligibility requirements to take DD? - Answer-Possess a valid Texas
driver's license or permit
Admit guilt to a traffic violation and wish to use defensive driving as an alternative
Have not taken a course to dismiss a traffic ticket within the past 12 months
Are not a commercial driver (CDL's are not eligible for Texas defensive driving courses)
http://aceable.com/texas/blog/how-to-clear-your-ticket-in-austin
