Introduction to Management - Exam Questions and Answers Solved 100%
Organizational ethics - Answers _____ refer(s) to the moral values, beliefs, and rules that establish the
appropriate way for an organization and its members to deal with each other and with people outside
the organization.
chain of command of the organization. - Answers The relative authority that each manager in the
organization has, from the CEO down to the lowest-level employees, is called the:
Which of the following is a characteristic of the organizational culture in a flat, decentralized structure? -
Answers It encourages people to be innovative.
Task significance - Answers degree to which a worker feels his or her job is meaningful because of its
effect on people inside the organization or on people outside the organization.
autonomy - Answers The degree to which a job allows a worker to schedule the tasks of the job and to
decide how to carry out these tasks is known as _____.
functional structure - Answers A _____refers to an organizational structure composed of all the
departments that an organization requires to produce its goods or services.
task identity. - Answers The extent to which a job requires that a worker perform all the activities that
are required to complete a job is called:
adaptive cultures. - Answers Cultures whose values and norms help an organization to build momentum
and to grow and change as needed to achieve its goals and be effective are referred to as:
inert cultures. - Answers Cultures whose values and norms fail to motivate or inspire employees, lead to
stagnation, and often, failure over time, are referred to as:
Span of control - Answers _____ refers to the number of subordinates who report directly to a manager.
a realistic job preview - Answers Joe always ensures that potential job applicants are aware of both the
advantages as well as the disadvantages associated with the position they are applying for. Joe's
assessment of the position indicates
Selection - Answers ________ refers to the process by which managers decide the relative qualifications
of job applicants and their potential for performing well in a particular job.
True - Answers Human resource management (HRM) includes all the activities managers engage in to
attract and retain employees and to ensure that they perform at a high level and contribute to the
accomplishment of organizational goals.
Job specification - Answers A(n) ________ details the knowledge, skills, and abilities needed to perform
the job.
, recruitment and selection - Answers Davidson Software Technologies believes in hiring only the best
programmers in the industry. As a result, it uses a comprehensive hiring process that involves testing
and interviewing dozens of highly qualified professionals before hiring. This is an example of which of
the following components of the HRM system?
Performance appraisal - Answers refers to a manager's evaluation of a subordinate's job performance
and her contributions to the organization.
results - Answers Organizations that focus on the actual outcomes of work behaviors, rather than how
the outcome has been achieved, are using ________ appraisals.
development - Answers Which of the following focuses mainly on preparing organization members to
take on new responsibilities and challenges?
False - Answers An organization that selects students by conducting career fairs on college campuses is
using internal recruitment.
performance appraisal and feedback - Answers Which of the following components of the HRM system
serves a developmental purpose by providing employees valuable information about their strengths and
weaknesses?
Investment - Answers What is not one of the four basic phases in the BPM discipline?
value chain - Answers The _________ captures the steps it takes to develop raw materials into a product
and get it into the hands of customers.
Within the DMAIC model of process management what do you identify about the production process
that assists in improving performance of the firm? - Answers Where the key linkages are with other
parts of the organization.
The goal of Six Sigma is to improve a company's quality to only six defects per million. - Answers False
Lean management includes all but one of the following characteristics: - Answers Keeps the company
lean by cutting costs in each value chain activity.
Which of the following should an organization do in order to obtain a competitive advantage through
superior efficiency? - Answers reduce the number of inputs it requires to produce a given amount of
outputs
Performance Management is - Answers the ongoing assessment and improvement of key business
processes in order to drive superior results.
According to lean management theory there are seven wastes. Which of the following is not one of the
wastes specified by lean management? - Answers Sewage and garbage
Six Sigma programs: - Answers utilize advanced statistical methods to improve quality by reducing
defects and variability in the performance of business processes.
Organizational ethics - Answers _____ refer(s) to the moral values, beliefs, and rules that establish the
appropriate way for an organization and its members to deal with each other and with people outside
the organization.
chain of command of the organization. - Answers The relative authority that each manager in the
organization has, from the CEO down to the lowest-level employees, is called the:
Which of the following is a characteristic of the organizational culture in a flat, decentralized structure? -
Answers It encourages people to be innovative.
Task significance - Answers degree to which a worker feels his or her job is meaningful because of its
effect on people inside the organization or on people outside the organization.
autonomy - Answers The degree to which a job allows a worker to schedule the tasks of the job and to
decide how to carry out these tasks is known as _____.
functional structure - Answers A _____refers to an organizational structure composed of all the
departments that an organization requires to produce its goods or services.
task identity. - Answers The extent to which a job requires that a worker perform all the activities that
are required to complete a job is called:
adaptive cultures. - Answers Cultures whose values and norms help an organization to build momentum
and to grow and change as needed to achieve its goals and be effective are referred to as:
inert cultures. - Answers Cultures whose values and norms fail to motivate or inspire employees, lead to
stagnation, and often, failure over time, are referred to as:
Span of control - Answers _____ refers to the number of subordinates who report directly to a manager.
a realistic job preview - Answers Joe always ensures that potential job applicants are aware of both the
advantages as well as the disadvantages associated with the position they are applying for. Joe's
assessment of the position indicates
Selection - Answers ________ refers to the process by which managers decide the relative qualifications
of job applicants and their potential for performing well in a particular job.
True - Answers Human resource management (HRM) includes all the activities managers engage in to
attract and retain employees and to ensure that they perform at a high level and contribute to the
accomplishment of organizational goals.
Job specification - Answers A(n) ________ details the knowledge, skills, and abilities needed to perform
the job.
, recruitment and selection - Answers Davidson Software Technologies believes in hiring only the best
programmers in the industry. As a result, it uses a comprehensive hiring process that involves testing
and interviewing dozens of highly qualified professionals before hiring. This is an example of which of
the following components of the HRM system?
Performance appraisal - Answers refers to a manager's evaluation of a subordinate's job performance
and her contributions to the organization.
results - Answers Organizations that focus on the actual outcomes of work behaviors, rather than how
the outcome has been achieved, are using ________ appraisals.
development - Answers Which of the following focuses mainly on preparing organization members to
take on new responsibilities and challenges?
False - Answers An organization that selects students by conducting career fairs on college campuses is
using internal recruitment.
performance appraisal and feedback - Answers Which of the following components of the HRM system
serves a developmental purpose by providing employees valuable information about their strengths and
weaknesses?
Investment - Answers What is not one of the four basic phases in the BPM discipline?
value chain - Answers The _________ captures the steps it takes to develop raw materials into a product
and get it into the hands of customers.
Within the DMAIC model of process management what do you identify about the production process
that assists in improving performance of the firm? - Answers Where the key linkages are with other
parts of the organization.
The goal of Six Sigma is to improve a company's quality to only six defects per million. - Answers False
Lean management includes all but one of the following characteristics: - Answers Keeps the company
lean by cutting costs in each value chain activity.
Which of the following should an organization do in order to obtain a competitive advantage through
superior efficiency? - Answers reduce the number of inputs it requires to produce a given amount of
outputs
Performance Management is - Answers the ongoing assessment and improvement of key business
processes in order to drive superior results.
According to lean management theory there are seven wastes. Which of the following is not one of the
wastes specified by lean management? - Answers Sewage and garbage
Six Sigma programs: - Answers utilize advanced statistical methods to improve quality by reducing
defects and variability in the performance of business processes.
