IAHSS ADVANCED OFFICER CERTIFICATION
QUESTIONS QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY GRADED
A+||NEWEST VERSION
What is the purpose of crime analysis?
a. Identify problems and develop strategies to reduce problems.
b. Assist law enforcement in identifying known criminals.
c. Solve crimes and make arrests.
d. None of the above. - ANSWER -a. Identify problems and develop strategies to
reduce problems.
Which of the following is easier and more cost effective for an institution?
a. Allowing outside organizations to conduct safety training.
b. Installing access controls only on exterior doors.
c. Using off-duty law enforcement officers instead of security officers.
d. Building in security systems during building design. - ANSWER -d. Building in
security systems during building design.
The Triangle of Crime consists of:
a. Opportunity, Unattended Items, Desire
b. Ability, Opportunity, Randon Access
c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity - ANSWER -c. Opportunity, Desire, Ability
What are the layers of protection through physical security planning? - ANSWER
-* Perimeter Barrior: line or outside perimeter of the site
* Building's Exterior: top, sides, bottom of building
* Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
,How can employee awareness programs improve safety in a healthcare facility? -
ANSWER -* Generates employee involvement
* Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful security program?
a. Assist law enforcement and identifying known criminals
b. Patrol and crime prevention
c. Crime prevention and risk assessment
d. Security awareness and crime prevention - ANSWER -d. Security awareness
and crime prevention
Why is crime analysis important? - ANSWER -It helps security monitor the level
and types of crime and seasonal fluctuations.
How does environmental design promote a safer environment? - ANSWER -
Design areas with:
CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage within _____ inches of
the sprinkler head:
a. 12
b. 16
c. 18
d. 20 - ANSWER -c. 18
What agency requires Hazard Surveillance Rounds?
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - ANSWER -b. The Joint Commission
, What are the two categories of safety and securities inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - ANSWER -c. Hazard
surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - ANSWER -d. The safety
committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard Surveillance
Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years - ANSWER -c. Twice per year
Non-patient care buildings and exterior grounds require Hazard Surveillance
Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above - ANSWER -a. Once per year
The five-step approach to crime analysis is:
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - ANSWER -b. Collect,
Collate, Analyze, Disseminate, Gather/Evaluate feedback
, Crime analysis data reports should be presented to the institutional safety
committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never - ANSWER -a. Quarterly
Healthcare facilities that provide _______ customer service motivate customers to
tell others about these organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent - ANSWER -d. Excellent
Process improvements in customer service can be measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above - ANSWER -d. All of the above
_______ can be an excellent way to measure customer service and improve
performance:
a. Surveys
b. Feedback
c. Employee complaints
d. Phone call monitoring - ANSWER -b. Feedback
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANSWER -e. All of the above
Communication is ________________:
QUESTIONS QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY GRADED
A+||NEWEST VERSION
What is the purpose of crime analysis?
a. Identify problems and develop strategies to reduce problems.
b. Assist law enforcement in identifying known criminals.
c. Solve crimes and make arrests.
d. None of the above. - ANSWER -a. Identify problems and develop strategies to
reduce problems.
Which of the following is easier and more cost effective for an institution?
a. Allowing outside organizations to conduct safety training.
b. Installing access controls only on exterior doors.
c. Using off-duty law enforcement officers instead of security officers.
d. Building in security systems during building design. - ANSWER -d. Building in
security systems during building design.
The Triangle of Crime consists of:
a. Opportunity, Unattended Items, Desire
b. Ability, Opportunity, Randon Access
c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity - ANSWER -c. Opportunity, Desire, Ability
What are the layers of protection through physical security planning? - ANSWER
-* Perimeter Barrior: line or outside perimeter of the site
* Building's Exterior: top, sides, bottom of building
* Interior Controls: lock/key systems, access control systems,
alarms, camera, policies/procedures, training
,How can employee awareness programs improve safety in a healthcare facility? -
ANSWER -* Generates employee involvement
* Improves trust/credibility in the security program and it's
personnel
What are the two most important aspects of a successful security program?
a. Assist law enforcement and identifying known criminals
b. Patrol and crime prevention
c. Crime prevention and risk assessment
d. Security awareness and crime prevention - ANSWER -d. Security awareness
and crime prevention
Why is crime analysis important? - ANSWER -It helps security monitor the level
and types of crime and seasonal fluctuations.
How does environmental design promote a safer environment? - ANSWER -
Design areas with:
CPTED
Clear sight lines
Appropriate lighting
Unambiguous sinage
Sprinkler heads must not have any obstruction or storage within _____ inches of
the sprinkler head:
a. 12
b. 16
c. 18
d. 20 - ANSWER -c. 18
What agency requires Hazard Surveillance Rounds?
a. Occupational Safety Health Association (OSHA)
b. The Joint Commission (TJC)
c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - ANSWER -b. The Joint Commission
, What are the two categories of safety and securities inspections?
a. Surveillance surveys and security surveys
b. Hazard inspections and security rounds
c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - ANSWER -c. Hazard
surveillance rounds and security surveys
Hazard Surveillance Round inspections are reported to:
a. Occupational Safety Health Association (OSHA)
b. The Supervisor of the facility
c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - ANSWER -d. The safety
committee of the healthcare organization
Patient care buildings and satellite health centers require Hazard Surveillance
Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. Every three years - ANSWER -c. Twice per year
Non-patient care buildings and exterior grounds require Hazard Surveillance
Round inspections:
a. Once per year
b. Twice per year
c. Every two years
d. None of the above - ANSWER -a. Once per year
The five-step approach to crime analysis is:
a. Gather, Collate, Analyze, Separate, Evaluate feedback
b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback
c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - ANSWER -b. Collect,
Collate, Analyze, Disseminate, Gather/Evaluate feedback
, Crime analysis data reports should be presented to the institutional safety
committee how often?
a. Quarterly
b. Bi-Annually
c. Annually
d. Never - ANSWER -a. Quarterly
Healthcare facilities that provide _______ customer service motivate customers to
tell others about these organizations.
a. Respectful
b. Adequate
c. Knowledgeable
d. Excellent - ANSWER -d. Excellent
Process improvements in customer service can be measured how?
a. Surveys
b. Monitoring performance
c. Benchmarking
d. All of the above - ANSWER -d. All of the above
_______ can be an excellent way to measure customer service and improve
performance:
a. Surveys
b. Feedback
c. Employee complaints
d. Phone call monitoring - ANSWER -b. Feedback
______ is an element in improving customer service:
a. Identifying customers
b. Attitude
c. Communication
d. Training
e. All of the above - ANSWER -e. All of the above
Communication is ________________:
