CTE EOP PRACTICE STUDY EXAM QUESTIONS WITH
ANSWERS 2025/2026 GRADED A+
All of the following are examples of gender bias in the workplace EXCEPT:
a. Asking a female about her future plans regarding children during an interview
b. Hiring a male because he is qualified for the position
c. Firing a female due to a recent pregnancy
d.Paying unequal amounts to a male and female for the same amount of work - b.
Hiring a male because he is qualified for the position
Javier requires accommodations due to wheelchair confinement. What should his place
of employment provide to ensure equal opportunities for Javier?
a. Wheelchair
b. Transportation to and from work
c. Ramp to enter building
d. Braille - c. Ramp to enter building
Many of Sean's teammates are upset when he stops pulling his weight at work. What is
an appropriate conflict resolution skill his co-workers should use to confront him about
the situation?
a. Immediately going to the boss and asking him/her to handle the situation
b. Directly speaking to Sean about the issue
c. Ignore the situation
d.Give Sean's duties to others - b. Directly speaking to Sean about the issue
Lonnie has recently been promoted at work. One of her new duties is to evaluate
several employees' performance weekly, giving constructive criticism. Which of the
following statements is an example of constructive criticism?
a. I appreciated the way you handled that, but have you thought about trying a different
approach?
b. It was obvious you were not prepared for me to evaluate you today.
c. That was a really good job.
d. I didn't really like your presentation. - a. I appreciated the way you handled that, but
have you thought about trying a different approach?
Pauline is a new employee at work and must complete an internship during her first
year. She is required to document several pieces of evidence of her work during the
internship process. Pauline did not receive training on how to complete the
documentation. What should she do?
a. Collect and document her best pieces of work throughout the year
b. Wait for a training to occur covering the internship process
c. Ask her co-worker to copy his/her documentation
d.Research local trainings and resources on the specific internship process -
d.Research local trainings and resources on the specific internship process
, You are seeking new employment. The job application you are completing states to
"use black or blue ink only." You only brought a pencil with you to complete the
application. When you asked to borrow a pen, the secretary handed you a pen with red
ink. How should you best handle the situation?
a. Type the application to look more professional
b. Print your application very neatly in pencil in case you make mistakes
c. Take the application home to complete in black or blue ink
d. Write a note on the application explaining that you did not have a pen with you at the
time of completing it - c. Take the application home to complete in black or blue ink
Larry is an employee with the customer service department at his workplace. An irate
customer wishes to return an item without a receipt and is causing a disruption in front
of other customers. According to company policy, the customer cannot return the item
without the receipt. How should Larry deal with the situation?
a. Calmly explain the return policy verbally and give a written version to the customer
b. Tell the customer sorry and ask for the next customer in line
c. Ignore the customer and ask a manager to come to the customer service desk
d. Hand the customer a written version of the company return policy - a. Calmly explain
the return policy verbally and give a written version to the customer
Maurice's boss, Nelson, asks to meet with her at the beginning of the work day. Nelson
informs Maurice that there are several areas of her work performance that he has
noticed need improvement. He provides her with several specific ways that she can
improve as an employee in a respectful and constructive manner. Maurice is still very
upset by the meeting. What should she do?
a. File a formal complaint against Nelson for harassment
b. Thank Nelson and mention some areas of concern she has noticed in his
performance as well
c. Ask for the day off so she will not let her anger show at work
d. Develop a plan to implement Nelson's constructive criticism in her work - d. Develop
a plan to implement Nelson's constructive criticism in her work
At your store, you offer a 5% discount to customers enrolled in a college/university.
What would be the total discount for a student that spends $12.80 at your store?
a. $0.64
b. $6.40
c. $12.16
d. $5.00 - a. $0.64
In regards to professional emails, it is most important to:
a. Immediately respond
b. Avoid deleting all emails
c. Read the email thoroughly
d. Scan for important details - c. Read the email thoroughly
ANSWERS 2025/2026 GRADED A+
All of the following are examples of gender bias in the workplace EXCEPT:
a. Asking a female about her future plans regarding children during an interview
b. Hiring a male because he is qualified for the position
c. Firing a female due to a recent pregnancy
d.Paying unequal amounts to a male and female for the same amount of work - b.
Hiring a male because he is qualified for the position
Javier requires accommodations due to wheelchair confinement. What should his place
of employment provide to ensure equal opportunities for Javier?
a. Wheelchair
b. Transportation to and from work
c. Ramp to enter building
d. Braille - c. Ramp to enter building
Many of Sean's teammates are upset when he stops pulling his weight at work. What is
an appropriate conflict resolution skill his co-workers should use to confront him about
the situation?
a. Immediately going to the boss and asking him/her to handle the situation
b. Directly speaking to Sean about the issue
c. Ignore the situation
d.Give Sean's duties to others - b. Directly speaking to Sean about the issue
Lonnie has recently been promoted at work. One of her new duties is to evaluate
several employees' performance weekly, giving constructive criticism. Which of the
following statements is an example of constructive criticism?
a. I appreciated the way you handled that, but have you thought about trying a different
approach?
b. It was obvious you were not prepared for me to evaluate you today.
c. That was a really good job.
d. I didn't really like your presentation. - a. I appreciated the way you handled that, but
have you thought about trying a different approach?
Pauline is a new employee at work and must complete an internship during her first
year. She is required to document several pieces of evidence of her work during the
internship process. Pauline did not receive training on how to complete the
documentation. What should she do?
a. Collect and document her best pieces of work throughout the year
b. Wait for a training to occur covering the internship process
c. Ask her co-worker to copy his/her documentation
d.Research local trainings and resources on the specific internship process -
d.Research local trainings and resources on the specific internship process
, You are seeking new employment. The job application you are completing states to
"use black or blue ink only." You only brought a pencil with you to complete the
application. When you asked to borrow a pen, the secretary handed you a pen with red
ink. How should you best handle the situation?
a. Type the application to look more professional
b. Print your application very neatly in pencil in case you make mistakes
c. Take the application home to complete in black or blue ink
d. Write a note on the application explaining that you did not have a pen with you at the
time of completing it - c. Take the application home to complete in black or blue ink
Larry is an employee with the customer service department at his workplace. An irate
customer wishes to return an item without a receipt and is causing a disruption in front
of other customers. According to company policy, the customer cannot return the item
without the receipt. How should Larry deal with the situation?
a. Calmly explain the return policy verbally and give a written version to the customer
b. Tell the customer sorry and ask for the next customer in line
c. Ignore the customer and ask a manager to come to the customer service desk
d. Hand the customer a written version of the company return policy - a. Calmly explain
the return policy verbally and give a written version to the customer
Maurice's boss, Nelson, asks to meet with her at the beginning of the work day. Nelson
informs Maurice that there are several areas of her work performance that he has
noticed need improvement. He provides her with several specific ways that she can
improve as an employee in a respectful and constructive manner. Maurice is still very
upset by the meeting. What should she do?
a. File a formal complaint against Nelson for harassment
b. Thank Nelson and mention some areas of concern she has noticed in his
performance as well
c. Ask for the day off so she will not let her anger show at work
d. Develop a plan to implement Nelson's constructive criticism in her work - d. Develop
a plan to implement Nelson's constructive criticism in her work
At your store, you offer a 5% discount to customers enrolled in a college/university.
What would be the total discount for a student that spends $12.80 at your store?
a. $0.64
b. $6.40
c. $12.16
d. $5.00 - a. $0.64
In regards to professional emails, it is most important to:
a. Immediately respond
b. Avoid deleting all emails
c. Read the email thoroughly
d. Scan for important details - c. Read the email thoroughly
