CTE EOP EVALUATION EXAM QUESTIONS WITH ANSWERS
2025/2026 GRADED A+
Pauline is a new employee at work and must complete an internship during her first
year. She is required to document several pieces of evidence of her work during the
internship process. Pauline did not receive training on how to complete the
documentation. What should she do?
a. Collect and document her best pieces of work throughout the year
b. Wait for a training to occur covering the internship process
c. Ask her co-worker to copy his/her documentation
d.Research local trainings and resources on the specific internship process -
d.Research local trainings and resources on the specific internship process
You are seeking new employment. The job application you are completing states to
"use black or blue ink only." You only brought a pencil with you to complete the
application. When you asked to borrow a pen, the secretary handed you a pen with red
ink. How should you best handle the situation?
a. Type the application to look more professional
b. Print your application very neatly in pencil in case you make mistakes
c. Take the application home to complete in black or blue ink
d. Write a note on the application explaining that you did not have a pen with you at the
time of completing it - c. Take the application home to complete in black or blue ink
Larry is an employee with the customer service department at his workplace. An irate
customer wishes to return an item without a receipt and is causing a disruption in front
of other customers. According to company policy, the customer cannot return the item
without the receipt. How should Larry deal with the situation?
a. Calmly explain the return policy verbally and give a written version to the customer
b. Tell the customer sorry and ask for the next customer in line
c. Ignore the customer and ask a manager to come to the customer service desk
d. Hand the customer a written version of the company return policy - a. Calmly explain
the return policy verbally and give a written version to the customer
Maurice's boss, Nelson, asks to meet with her at the beginning of the work day. Nelson
informs Maurice that there are several areas of her work performance that he has
noticed need improvement. He provides her with several specific ways that she can
improve as an employee in a respectful and constructive manner. Maurice is still very
upset by the meeting. What should she do?
a. File a formal complaint against Nelson for harassment
b. Thank Nelson and mention some areas of concern she has noticed in his
performance as well
c. Ask for the day off so she will not let her anger show at work
d. Develop a plan to implement Nelson's constructive criticism in her work - d. Develop
a plan to implement Nelson's constructive criticism in her work
, At your store, you offer a 5% discount to customers enrolled in a college/university.
What would be the total discount for a student that spends $12.80 at your store?
a. $0.64
b. $6.40
c. $12.16
d. $5.00 - a. $0.64
In regards to professional emails, it is most important to:
a. Immediately respond
b. Avoid deleting all emails
c. Read the email thoroughly
d. Scan for important details - c. Read the email thoroughly
Your computer screen monitor has recently become fuzzy and difficult to read. Where
would be the best place to find the steps to solve this issue?
a. The troubleshoot section of the computer's owner manual
b. Google, Bing, or another internet search engine
c. Your computer savvy friend
d. Apple's website - a. The troubleshoot section of the computer's owner manual
Nancy has been asked to lead a group of coworkers in planning a luncheon for Staff
Appreciation Day. Nancy organizes a list of tasks that need to be completed in order for
the luncheon to take place. During the meeting to plan the luncheon, Nancy asks for
volunteers to complete the necessary tasks. The same two coworkers volunteer for
most of the tasks, leaving several coworkers with nothing to do. How should Nancy fix
this problem?
a. Ask the rest of the coworkers to help out those that volunteered
b. Remind the team repeatedly that this is a group effort
c. Designate specific tasks to coworkers instead of asking for volunteers
d. Cancel the luncheon because it is too much for the two volunteers to do - c.
Designate specific tasks to coworkers instead of asking for volunteers
According to OSHA requirements, wearing safety glasses is required at all times at your
workplace. You have been an employee with the company for several years and are
confident in your ability to use the machines at work. You feel as if wearing safety
glasses is distracting and unnecessary in certain aspects of your job. You should:
a. Wear the safety glasses at all times at your workplace
b. Wear the safety glasses when handling dangerous equipment
c. Wear the safety glasses when others are at your workplace
d. Ask your boss to change the policy - a. Wear the safety glasses at all times at your
workplace
Which of the following is not an effective decision-making skill?
a. Brainstorming all possible solutions to an issue
b. Weighing the pros and cons of possible solutions
c. Ignoring the situation to avoid making others upset
2025/2026 GRADED A+
Pauline is a new employee at work and must complete an internship during her first
year. She is required to document several pieces of evidence of her work during the
internship process. Pauline did not receive training on how to complete the
documentation. What should she do?
a. Collect and document her best pieces of work throughout the year
b. Wait for a training to occur covering the internship process
c. Ask her co-worker to copy his/her documentation
d.Research local trainings and resources on the specific internship process -
d.Research local trainings and resources on the specific internship process
You are seeking new employment. The job application you are completing states to
"use black or blue ink only." You only brought a pencil with you to complete the
application. When you asked to borrow a pen, the secretary handed you a pen with red
ink. How should you best handle the situation?
a. Type the application to look more professional
b. Print your application very neatly in pencil in case you make mistakes
c. Take the application home to complete in black or blue ink
d. Write a note on the application explaining that you did not have a pen with you at the
time of completing it - c. Take the application home to complete in black or blue ink
Larry is an employee with the customer service department at his workplace. An irate
customer wishes to return an item without a receipt and is causing a disruption in front
of other customers. According to company policy, the customer cannot return the item
without the receipt. How should Larry deal with the situation?
a. Calmly explain the return policy verbally and give a written version to the customer
b. Tell the customer sorry and ask for the next customer in line
c. Ignore the customer and ask a manager to come to the customer service desk
d. Hand the customer a written version of the company return policy - a. Calmly explain
the return policy verbally and give a written version to the customer
Maurice's boss, Nelson, asks to meet with her at the beginning of the work day. Nelson
informs Maurice that there are several areas of her work performance that he has
noticed need improvement. He provides her with several specific ways that she can
improve as an employee in a respectful and constructive manner. Maurice is still very
upset by the meeting. What should she do?
a. File a formal complaint against Nelson for harassment
b. Thank Nelson and mention some areas of concern she has noticed in his
performance as well
c. Ask for the day off so she will not let her anger show at work
d. Develop a plan to implement Nelson's constructive criticism in her work - d. Develop
a plan to implement Nelson's constructive criticism in her work
, At your store, you offer a 5% discount to customers enrolled in a college/university.
What would be the total discount for a student that spends $12.80 at your store?
a. $0.64
b. $6.40
c. $12.16
d. $5.00 - a. $0.64
In regards to professional emails, it is most important to:
a. Immediately respond
b. Avoid deleting all emails
c. Read the email thoroughly
d. Scan for important details - c. Read the email thoroughly
Your computer screen monitor has recently become fuzzy and difficult to read. Where
would be the best place to find the steps to solve this issue?
a. The troubleshoot section of the computer's owner manual
b. Google, Bing, or another internet search engine
c. Your computer savvy friend
d. Apple's website - a. The troubleshoot section of the computer's owner manual
Nancy has been asked to lead a group of coworkers in planning a luncheon for Staff
Appreciation Day. Nancy organizes a list of tasks that need to be completed in order for
the luncheon to take place. During the meeting to plan the luncheon, Nancy asks for
volunteers to complete the necessary tasks. The same two coworkers volunteer for
most of the tasks, leaving several coworkers with nothing to do. How should Nancy fix
this problem?
a. Ask the rest of the coworkers to help out those that volunteered
b. Remind the team repeatedly that this is a group effort
c. Designate specific tasks to coworkers instead of asking for volunteers
d. Cancel the luncheon because it is too much for the two volunteers to do - c.
Designate specific tasks to coworkers instead of asking for volunteers
According to OSHA requirements, wearing safety glasses is required at all times at your
workplace. You have been an employee with the company for several years and are
confident in your ability to use the machines at work. You feel as if wearing safety
glasses is distracting and unnecessary in certain aspects of your job. You should:
a. Wear the safety glasses at all times at your workplace
b. Wear the safety glasses when handling dangerous equipment
c. Wear the safety glasses when others are at your workplace
d. Ask your boss to change the policy - a. Wear the safety glasses at all times at your
workplace
Which of the following is not an effective decision-making skill?
a. Brainstorming all possible solutions to an issue
b. Weighing the pros and cons of possible solutions
c. Ignoring the situation to avoid making others upset
