©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
WGU D351 Functions of HR Management
Exam Questions With Correct Answers
100% Verified.
A company's leaders are redefining the company's expectations and goals. They need to
communicate these changes to the rest of the company.
What should leaders update to communicate the changes? - Answer✔Mission Statement
What should a business leader maximize to reduce an organization's internal costs? -
Answer✔Efficiency
Which organizational structural component standardizes jobs? - Answer✔Formalization
Which component of organizational structure represents how policies govern positions? -
Answer✔Formalization
Which type of skill should a human resources (HR) officer have to increase team collaboration
and communication? - Answer✔Interpersonal
A human resources (HR) team is remapping job functions and processes in its department. The
team is focused on the use of resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused on? - Answer✔Efficiency
Which group directly impacts company performance? - Answer✔Part-time employees
A company's vice president (VP) of accounting filled a manager position in the department with
an internal analyst. The position was not posted internally.
Which type of recruiting is this? - Answer✔Targeted
What is the goal of the recruitment process? - Answer✔Hiring qualified applicants who fit with
the organization's culture
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
An applicant who is an introvert is concerned about the expectation to attend the company's
morale events if hired.
Which fit selection mismatch is the applicant worried about? - Answer✔Person-organization
Which consequence for a company comes from selecting the wrong candidate? -
Answer✔Lower productivity
What is the largest recruiting source for companies seeking a varied talent pool? -
Answer✔Labor markets
Which document from a job analysis identifies the required applicant qualifications? -
Answer✔Job specification
A Human Resources (HR) department is developing a firefighter employment test that includes
a component to detect deviant behavior.
Which kind of validity is this test designed to measure? - Answer✔Construct
A firefighter job analysis identified that firefighters must be able to do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to determine whether
candidates meet these requirements? - Answer✔Task simulations
Which type of validity measure identifies employees who will consistently receive performance
ratings that are satisfactory or above? - Answer✔Criterion
What is the likely result of a human resources (HR) department using an online application
system? - Answer✔Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer is allowed to ask
a candidate for a firefighter position? - Answer✔Height and weight
Which form of technology innovation addresses a labor shortage and reduces overall company
costs long term? - Answer✔Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? - Answer✔Personnel
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which process is critical for understanding and creating position descriptions? - Answer✔Job
analysis
An employee tells their manager that they would like to be considered for a management
position in the future.
Which type of support should the employee's organization provide? - Answer✔Development
A manager identifies that a customer service representative is having difficulty getting their
average talk time down from six minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an immediate improvement? -
Answer✔Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee capabilities are required
for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - Answer✔Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the customer service
training as part of the needs assessment.
What should the manager evaluate? - Answer✔Employee readiness
A supervisor uses social learning theory to develop records-clerk training for new hires.
Which training activity should be included? - Answer✔Watching a coworker be coached on a
transaction
What should managers do to increase morale and productivity in their departments? -
Answer✔Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of their team? -
Answer✔Formal communication with employees
A manager is considering whether an employee is ready to advance to a leadership role. The
manager uses the performance appraisal process to assess the employee's self-awareness and
integrity.
3
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which measurement method is the manager using? - Answer✔Traits
During an employee's performance appraisal, their manager mentioned for the first time
mistakes that had occurred over six months ago.
What is the issue with how the process was handled in terms of performance management? -
Answer✔Check-ins were not provided.
What is a consideration when conducting an employee trait appraisal? - Answer✔Traits are
related to job success.
A human resources (HR) department creates a performance review program and wants to
quickly check it for fairness and equity.
Which process should the HR department select? - Answer✔Objective, uniform, consistent, has
job relatedness (OUCH)
Managers raise concerns that their employees do not understand the performance standards
that impact their department's success and positive outcomes. The human resources business
partner (HRBP) begins an analysis of the department's performance appraisal documents.
Which type of measure should the HRBP verify is an accurate metric? - Answer✔Specific
A manager considers an employee to be disengaged based on the employee's interactions with
their peers. The manager gives the employee a lower performance rating as a result.
Which rating error occurred? - Answer✔Attribution
What is the goal of performance management in an organization? - Answer✔Continually
develop employees
In an attempt to pressure a company's management to correct a perceived pay discrepancy, a
union influences other unions to avoid companies that do business with that company.
What is the union engaging in? - Answer✔Unfair labor practice
4
WGU D351 Functions of HR Management
Exam Questions With Correct Answers
100% Verified.
A company's leaders are redefining the company's expectations and goals. They need to
communicate these changes to the rest of the company.
What should leaders update to communicate the changes? - Answer✔Mission Statement
What should a business leader maximize to reduce an organization's internal costs? -
Answer✔Efficiency
Which organizational structural component standardizes jobs? - Answer✔Formalization
Which component of organizational structure represents how policies govern positions? -
Answer✔Formalization
Which type of skill should a human resources (HR) officer have to increase team collaboration
and communication? - Answer✔Interpersonal
A human resources (HR) team is remapping job functions and processes in its department. The
team is focused on the use of resources for different HR tasks and the associated costs.
Which part of the organizational operation is the HR team focused on? - Answer✔Efficiency
Which group directly impacts company performance? - Answer✔Part-time employees
A company's vice president (VP) of accounting filled a manager position in the department with
an internal analyst. The position was not posted internally.
Which type of recruiting is this? - Answer✔Targeted
What is the goal of the recruitment process? - Answer✔Hiring qualified applicants who fit with
the organization's culture
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
An applicant who is an introvert is concerned about the expectation to attend the company's
morale events if hired.
Which fit selection mismatch is the applicant worried about? - Answer✔Person-organization
Which consequence for a company comes from selecting the wrong candidate? -
Answer✔Lower productivity
What is the largest recruiting source for companies seeking a varied talent pool? -
Answer✔Labor markets
Which document from a job analysis identifies the required applicant qualifications? -
Answer✔Job specification
A Human Resources (HR) department is developing a firefighter employment test that includes
a component to detect deviant behavior.
Which kind of validity is this test designed to measure? - Answer✔Construct
A firefighter job analysis identified that firefighters must be able to do the following:
- pull or drag up to 150 pounds through areas with zero visibility
- walk and crawl around obstacles on fire
- carry a 35-pound hose pack up smoke-filled stairs
Which kind of test should the human resources (HR) department design to determine whether
candidates meet these requirements? - Answer✔Task simulations
Which type of validity measure identifies employees who will consistently receive performance
ratings that are satisfactory or above? - Answer✔Criterion
What is the likely result of a human resources (HR) department using an online application
system? - Answer✔Applications are easily tracked internally
What is a bona fide occupational qualification (BFOQ) topic that an interviewer is allowed to ask
a candidate for a firefighter position? - Answer✔Height and weight
Which form of technology innovation addresses a labor shortage and reduces overall company
costs long term? - Answer✔Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs? - Answer✔Personnel
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which process is critical for understanding and creating position descriptions? - Answer✔Job
analysis
An employee tells their manager that they would like to be considered for a management
position in the future.
Which type of support should the employee's organization provide? - Answer✔Development
A manager identifies that a customer service representative is having difficulty getting their
average talk time down from six minutes to the organizational benchmark of five minutes.
What should the manager do to help the employee make an immediate improvement? -
Answer✔Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee capabilities are required
for the future of the organization:
- adapting to changing economic conditions
- listening to the customer's voice
- responding to competition within the industry
What is the first step to accomplishing this? - Answer✔Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the customer service
training as part of the needs assessment.
What should the manager evaluate? - Answer✔Employee readiness
A supervisor uses social learning theory to develop records-clerk training for new hires.
Which training activity should be included? - Answer✔Watching a coworker be coached on a
transaction
What should managers do to increase morale and productivity in their departments? -
Answer✔Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of their team? -
Answer✔Formal communication with employees
A manager is considering whether an employee is ready to advance to a leadership role. The
manager uses the performance appraisal process to assess the employee's self-awareness and
integrity.
3
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Which measurement method is the manager using? - Answer✔Traits
During an employee's performance appraisal, their manager mentioned for the first time
mistakes that had occurred over six months ago.
What is the issue with how the process was handled in terms of performance management? -
Answer✔Check-ins were not provided.
What is a consideration when conducting an employee trait appraisal? - Answer✔Traits are
related to job success.
A human resources (HR) department creates a performance review program and wants to
quickly check it for fairness and equity.
Which process should the HR department select? - Answer✔Objective, uniform, consistent, has
job relatedness (OUCH)
Managers raise concerns that their employees do not understand the performance standards
that impact their department's success and positive outcomes. The human resources business
partner (HRBP) begins an analysis of the department's performance appraisal documents.
Which type of measure should the HRBP verify is an accurate metric? - Answer✔Specific
A manager considers an employee to be disengaged based on the employee's interactions with
their peers. The manager gives the employee a lower performance rating as a result.
Which rating error occurred? - Answer✔Attribution
What is the goal of performance management in an organization? - Answer✔Continually
develop employees
In an attempt to pressure a company's management to correct a perceived pay discrepancy, a
union influences other unions to avoid companies that do business with that company.
What is the union engaging in? - Answer✔Unfair labor practice
4
