Phoenix Fire Department Study Guide
Exam Multiple Questions and Correct
Answers
the phoenix fire department is committed to providing the highest level of
public ________ services for our community.
A) education
B) safety
C) entities
D) well being - ✔✔Introduction
b - safety
we protect lives and property though fire suppression, emergency medical and
transportation services, __________, fire prevention and public education.
A - disaster management
B - firefighting
C - rescue management
D - fitness awareness - ✔✔Introduction
1|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
,a - disaster management
our members will prevent harm, survive, and be _____!
A - friendly
B - professional
C - nice
D - positive - ✔✔Introduction
c - nice
The Phoenix Fire Department cross-trains its firefighters to provide a full range
of fire suppression, _____________________________, technical rescue, aircraft
firefighting and rescue as well as emergency medical services including basic
and advanced life support and emergency medical transportation.
A) Emergency response
B) Hazardous materials response
C) Rope Rescue response
D) Disaster response - ✔✔Introduction
b - hazardous materials response
2|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
,5. The Phoenix Fire Department has a _______ reputation as one of the best fire
departments in North America
A) International
B) National
C) Excellent
D) Stellar - ✔✔Introduction
b - national
6. This reputation has been earned through years of commitment to focusing
our mission on providing the best _______ possible, philosophy based on
working together and treating each other and the customers we serve with
respect
A) Customer service
B) Internal service
C) External service
D) Citizen service - ✔✔Introduction
a - customer service
3|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
, 7. The Phoenix Fire Department has a ______ labor management process, and a
culture that is open to change and improving the Department so that future
generations of firefighters may benefit from the hard work of current and past
members, with a goal to continue to make the Department better for those who
follow them.
A) Very good
B) Model
C) Form
D) Excellent - ✔✔Introduction
b - model
8. The Phoenix Fire Department has a Model labor management process, and a
culture that is open to change and improving the Department so that future
generations of firefighters may benefit from the hard work of current and past
members, with a goal to continue to make the Department _______ for those
who follow them.
A) Stronger
B) More professional
4|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
Exam Multiple Questions and Correct
Answers
the phoenix fire department is committed to providing the highest level of
public ________ services for our community.
A) education
B) safety
C) entities
D) well being - ✔✔Introduction
b - safety
we protect lives and property though fire suppression, emergency medical and
transportation services, __________, fire prevention and public education.
A - disaster management
B - firefighting
C - rescue management
D - fitness awareness - ✔✔Introduction
1|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
,a - disaster management
our members will prevent harm, survive, and be _____!
A - friendly
B - professional
C - nice
D - positive - ✔✔Introduction
c - nice
The Phoenix Fire Department cross-trains its firefighters to provide a full range
of fire suppression, _____________________________, technical rescue, aircraft
firefighting and rescue as well as emergency medical services including basic
and advanced life support and emergency medical transportation.
A) Emergency response
B) Hazardous materials response
C) Rope Rescue response
D) Disaster response - ✔✔Introduction
b - hazardous materials response
2|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
,5. The Phoenix Fire Department has a _______ reputation as one of the best fire
departments in North America
A) International
B) National
C) Excellent
D) Stellar - ✔✔Introduction
b - national
6. This reputation has been earned through years of commitment to focusing
our mission on providing the best _______ possible, philosophy based on
working together and treating each other and the customers we serve with
respect
A) Customer service
B) Internal service
C) External service
D) Citizen service - ✔✔Introduction
a - customer service
3|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
, 7. The Phoenix Fire Department has a ______ labor management process, and a
culture that is open to change and improving the Department so that future
generations of firefighters may benefit from the hard work of current and past
members, with a goal to continue to make the Department better for those who
follow them.
A) Very good
B) Model
C) Form
D) Excellent - ✔✔Introduction
b - model
8. The Phoenix Fire Department has a Model labor management process, and a
culture that is open to change and improving the Department so that future
generations of firefighters may benefit from the hard work of current and past
members, with a goal to continue to make the Department _______ for those
who follow them.
A) Stronger
B) More professional
4|Page
©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025.
