BOG Practice Exam - FACHE
According to the ACHE's Code of Ethics, one way that healthcare
executives can avoid or minimize the negative implications of conflict of
interest is to:
a. Develop a public relations plan to address potential conflict-of-interest
scenarios.
b. Not participate in the specific decision where conflict may exist.
c. Ensure members submit annual lists of major activities and holdings for
inspections.
d.Make the conflict known to those in superior positions. correct
answersd. Make the conflict known to those in superior positions
The principles of quality improvement require that healthcare executives
change their management philosophy from:
e. Finding fault with employees to finding problems in processes.
f. Finding fault with employees to involving them in the improvement of
processes.
g. Focusing on enhanced inspection techniques to focusing on variance.
h.Focusing on employees' roles to focusing on process outcomes.
correct answersa. Finding fault with employees to finding problems in
processes.
What type of problem arises when a healthcare executive knowingly
allows the organization to continue double billing?
i.An ethical problem for the healthcare executive, but may not be grounds
for dismissal if organizational policy is not clearly stated.
j.An actual conflict of interest, even absent a direct economic benefit to
the healthcare executive.
k.An ethical problem for the employee if the healthcare executive
receives direct economic benefit.
l.An ethical problem if it clearly violates state or federal law. correct
answersb. An actual conflict of interest, even absent a direct economic
benefit to the healthcare executive.
Which of the following is a unit of measure commonly used to determine
physicians' clinical productivity?
m.RVU
n. CMS
o. IPO
p. CPU correct answersa. RVU
Which of the following third-party reimbursement methods provides the
largest financial incentive for the provider to reduce cost?
q. Charge-based
r. Cost-based
s. Prospective payment
,d. Per diem correct answersc. Prospective payment
Statements of earnings, financial positions, changes in financial position
and retained earnings are required to be submitted yearly by all:
a. Publicly owned healthcare organizations.
b. Privately owned healthcare organizations.
c. Government owned healthcare organizations.
d.Faith-based owned healthcare organizations. correct answersa.
Publicly owned healthcare organizations.
Which of the following is an Example of a capital expenditure?
e. Land that is purchased for resale.
f. Surgical equipment with a useful life of six months.
g. A building with a useful life of 20 years.
h.Medical supplies used for patient care. correct answersc. A building with
a useful life of 20 years.
What is the correct order of stages for accomplishing organization change?
i. Identifying, planning, implementation, evaluation.
j. Planning, identifying, evaluation, implementation.
k. Evaluation, planning, implementation, identifying.
l.Planning, evaluation, identifying, implementation. correct answersa.
Identifying, planning, implementation, evaluation.
Boards make better strategic decisions if they use information that is:
m.Readily available on special board website.
n. Generated from computer studies of departmental activity reports.
o. Summarized in graphs for better understanding.
p.Focused on measurable outcomes of service quality and economic
vitality. correct answersd. Focused on measurable outcomes of service
quality and economic vitality.
The central role of the health services organization board includes
all of the following:
q. Setting the strategic plan and service values of the
organization.
r. Support for assessing changing market needs.
s. Support in managing important service programs or
departments.
t.Assuring the recruitment, hire, support and reward of the CEO.
correct answersc. Support in managing important service programs or
departments
The first role of the governing body is to:
u. Manage inputs of the healthcare organization to achieve the output
that are its goals.
v. Recruit members who understand the health services field.
w.Set objectives and develop policy to guide the organization in
achieving its mission.
x.Develop the operating plan and monitor departmental performance.
correct answersc. Set objectives and develop policy to guide the
organization in achieving its mission.
,Internal members of the healthcare organization's governing body:
a. Serve on an ad hoc basis and are rarely voting members.
b. Are kept to a minimum due to concerns regarding confidentiality.
c. Often include the CEO, medical director and CFO.
d.Often include the executive staff in planning and information
management correct answersc. Often include the CEO, medical director
and CFO.
In assessing the advantage of using a focus group over a
survey in evaluating a program, one could say that focus
groups:
e. Are likely to use a larger sample size.
f. Are more useful in designing improvements to a
program.
g. Are more precise in designing improvements to a
program.
h.Are useful only when maintaining objectivity is not important correct
answersb. Are more useful in designing improvements to a program.
From a marketing viewpoint, the development of standards of practice,
clinical pathways, clinical guidelines and protocols can all be viewed as
efforts to deal with which unique aspect of delivering services:
i. Inseparability.
j. Intangibility.
k. Heterogeneity.
l. Perishability. correct answersc. Heterogeneity.
What purpose do market plans fulfill for the healthcare organization?
m.Provide a business plan (or plans) as a subset of the organization's
marketing plan.
n. Present general goals for the organization to attain in the next three
to five years.
o. Develop promotion methods to be used in attaining the organization's
objectives.
p.Provide specific objectives for utilization attainment the next fiscal
year. correct answersd. Provide specific objectives for utilization
attainment the next fiscal year.
The five major functions of marketing are:
q.Identifying markets, promoting the organization, recruitment of
providers, managing external relationships, patient selection.
r.Identifying markets, health promotion, managing external
relationships, patient selection, attracting capable workers.
s.Identifying markets, promoting the organization, managing external
relationship, convincing patients to select the organization, attracting
capable workers.
t.Identifying markets, promoting the organization, managing external
relationships, strategic planning, physician recruitment. correct
answersc. Identifying markets, promoting the organization, managing
external relationship, convincing patients to select the organization,
attracting capable workers.
Forecasting organizational need for human resources by
focusing on specific position openings that are likely to
, a. Demand-pull approach.
b. Supply-push approach.
c. Succession analysis.
d. Transition matrix. correct answersa. Demand-pull approach.
A health services organization should use which of the following
sequential processes to help establish human resources (HR)
objectives and policies?
e.Analyze the current HR situation, forecast HR demand, reconcile with
the budget, forecast HR supply.
f.Design HR recruitment and selection activities, develop an HR
compensation plan, and establish HR appraisal systems.
g.Determine best HR job structure, perform HR job evaluations, establish
HR training and development plan.
h.Conduct HR job analysis, determine best HR job structure, and
establish HR information system. correct answersa. Analyze the current
HR situation, forecast HR demand, reconcile with the budget, forecast HR
supply.
Probability models that forecast the internal flow of employees from one job
category to another use a:
i. Graphic rating approach.
j. Supply-push approach.
k. Transition matrix.
l. Curriculum path. correct answersc. Transition matrix.
Forecasting the internal supply of employees as they move
from their current jobs into others through promotions,
lateral moves and terminations is called:
m.Graphic rating approach.
n. Supply-push approach.
o. Demand-pull approach
p. Rating scale method. correct answersb. Supply-push
approach.
Which of the following describes the conflict management strategy that
would have the most immediate effect on reducing conflict behavior?
q. Imposition of formal authority to resolve or suppress conflict.
r.Implementation of substantial, super-ordinate goals that require
cooperation among units.
s. Rotation of members of one unit into another unit.
t.Provision of intergroup training that requires listing of perceptions
and identifying differences. correct answersa. Imposition of formal
authority to resolve or suppress conflict.
Multi-rater assessment (360 degrees feedback) of managers in
healthcare organizations is best used:
u. In the development of a specific action plan by appraises.
v. As part of a training or coaching session.
According to the ACHE's Code of Ethics, one way that healthcare
executives can avoid or minimize the negative implications of conflict of
interest is to:
a. Develop a public relations plan to address potential conflict-of-interest
scenarios.
b. Not participate in the specific decision where conflict may exist.
c. Ensure members submit annual lists of major activities and holdings for
inspections.
d.Make the conflict known to those in superior positions. correct
answersd. Make the conflict known to those in superior positions
The principles of quality improvement require that healthcare executives
change their management philosophy from:
e. Finding fault with employees to finding problems in processes.
f. Finding fault with employees to involving them in the improvement of
processes.
g. Focusing on enhanced inspection techniques to focusing on variance.
h.Focusing on employees' roles to focusing on process outcomes.
correct answersa. Finding fault with employees to finding problems in
processes.
What type of problem arises when a healthcare executive knowingly
allows the organization to continue double billing?
i.An ethical problem for the healthcare executive, but may not be grounds
for dismissal if organizational policy is not clearly stated.
j.An actual conflict of interest, even absent a direct economic benefit to
the healthcare executive.
k.An ethical problem for the employee if the healthcare executive
receives direct economic benefit.
l.An ethical problem if it clearly violates state or federal law. correct
answersb. An actual conflict of interest, even absent a direct economic
benefit to the healthcare executive.
Which of the following is a unit of measure commonly used to determine
physicians' clinical productivity?
m.RVU
n. CMS
o. IPO
p. CPU correct answersa. RVU
Which of the following third-party reimbursement methods provides the
largest financial incentive for the provider to reduce cost?
q. Charge-based
r. Cost-based
s. Prospective payment
,d. Per diem correct answersc. Prospective payment
Statements of earnings, financial positions, changes in financial position
and retained earnings are required to be submitted yearly by all:
a. Publicly owned healthcare organizations.
b. Privately owned healthcare organizations.
c. Government owned healthcare organizations.
d.Faith-based owned healthcare organizations. correct answersa.
Publicly owned healthcare organizations.
Which of the following is an Example of a capital expenditure?
e. Land that is purchased for resale.
f. Surgical equipment with a useful life of six months.
g. A building with a useful life of 20 years.
h.Medical supplies used for patient care. correct answersc. A building with
a useful life of 20 years.
What is the correct order of stages for accomplishing organization change?
i. Identifying, planning, implementation, evaluation.
j. Planning, identifying, evaluation, implementation.
k. Evaluation, planning, implementation, identifying.
l.Planning, evaluation, identifying, implementation. correct answersa.
Identifying, planning, implementation, evaluation.
Boards make better strategic decisions if they use information that is:
m.Readily available on special board website.
n. Generated from computer studies of departmental activity reports.
o. Summarized in graphs for better understanding.
p.Focused on measurable outcomes of service quality and economic
vitality. correct answersd. Focused on measurable outcomes of service
quality and economic vitality.
The central role of the health services organization board includes
all of the following:
q. Setting the strategic plan and service values of the
organization.
r. Support for assessing changing market needs.
s. Support in managing important service programs or
departments.
t.Assuring the recruitment, hire, support and reward of the CEO.
correct answersc. Support in managing important service programs or
departments
The first role of the governing body is to:
u. Manage inputs of the healthcare organization to achieve the output
that are its goals.
v. Recruit members who understand the health services field.
w.Set objectives and develop policy to guide the organization in
achieving its mission.
x.Develop the operating plan and monitor departmental performance.
correct answersc. Set objectives and develop policy to guide the
organization in achieving its mission.
,Internal members of the healthcare organization's governing body:
a. Serve on an ad hoc basis and are rarely voting members.
b. Are kept to a minimum due to concerns regarding confidentiality.
c. Often include the CEO, medical director and CFO.
d.Often include the executive staff in planning and information
management correct answersc. Often include the CEO, medical director
and CFO.
In assessing the advantage of using a focus group over a
survey in evaluating a program, one could say that focus
groups:
e. Are likely to use a larger sample size.
f. Are more useful in designing improvements to a
program.
g. Are more precise in designing improvements to a
program.
h.Are useful only when maintaining objectivity is not important correct
answersb. Are more useful in designing improvements to a program.
From a marketing viewpoint, the development of standards of practice,
clinical pathways, clinical guidelines and protocols can all be viewed as
efforts to deal with which unique aspect of delivering services:
i. Inseparability.
j. Intangibility.
k. Heterogeneity.
l. Perishability. correct answersc. Heterogeneity.
What purpose do market plans fulfill for the healthcare organization?
m.Provide a business plan (or plans) as a subset of the organization's
marketing plan.
n. Present general goals for the organization to attain in the next three
to five years.
o. Develop promotion methods to be used in attaining the organization's
objectives.
p.Provide specific objectives for utilization attainment the next fiscal
year. correct answersd. Provide specific objectives for utilization
attainment the next fiscal year.
The five major functions of marketing are:
q.Identifying markets, promoting the organization, recruitment of
providers, managing external relationships, patient selection.
r.Identifying markets, health promotion, managing external
relationships, patient selection, attracting capable workers.
s.Identifying markets, promoting the organization, managing external
relationship, convincing patients to select the organization, attracting
capable workers.
t.Identifying markets, promoting the organization, managing external
relationships, strategic planning, physician recruitment. correct
answersc. Identifying markets, promoting the organization, managing
external relationship, convincing patients to select the organization,
attracting capable workers.
Forecasting organizational need for human resources by
focusing on specific position openings that are likely to
, a. Demand-pull approach.
b. Supply-push approach.
c. Succession analysis.
d. Transition matrix. correct answersa. Demand-pull approach.
A health services organization should use which of the following
sequential processes to help establish human resources (HR)
objectives and policies?
e.Analyze the current HR situation, forecast HR demand, reconcile with
the budget, forecast HR supply.
f.Design HR recruitment and selection activities, develop an HR
compensation plan, and establish HR appraisal systems.
g.Determine best HR job structure, perform HR job evaluations, establish
HR training and development plan.
h.Conduct HR job analysis, determine best HR job structure, and
establish HR information system. correct answersa. Analyze the current
HR situation, forecast HR demand, reconcile with the budget, forecast HR
supply.
Probability models that forecast the internal flow of employees from one job
category to another use a:
i. Graphic rating approach.
j. Supply-push approach.
k. Transition matrix.
l. Curriculum path. correct answersc. Transition matrix.
Forecasting the internal supply of employees as they move
from their current jobs into others through promotions,
lateral moves and terminations is called:
m.Graphic rating approach.
n. Supply-push approach.
o. Demand-pull approach
p. Rating scale method. correct answersb. Supply-push
approach.
Which of the following describes the conflict management strategy that
would have the most immediate effect on reducing conflict behavior?
q. Imposition of formal authority to resolve or suppress conflict.
r.Implementation of substantial, super-ordinate goals that require
cooperation among units.
s. Rotation of members of one unit into another unit.
t.Provision of intergroup training that requires listing of perceptions
and identifying differences. correct answersa. Imposition of formal
authority to resolve or suppress conflict.
Multi-rater assessment (360 degrees feedback) of managers in
healthcare organizations is best used:
u. In the development of a specific action plan by appraises.
v. As part of a training or coaching session.
