CAPSTONE ACTUAL EXAM LATEST 2024/2025 QUESTIONS
AND VERIFIED CORRECT ANSWERS/ ALREADY GRADED
A++
Clinical ladder - ANSWER system of using performance indicators to advance an
employee within an organization
ex: Metropolitan Hospital established a clinical ladder system for nursing staff- each
quarter, members of the clinical excellence committee meet to review applications from
staff nurses who are seeking promotion to the next clinical ladder level
clinical ladder - ANSWER allows nurses who have been in the program for a long period
of time to advance to a higher title and get a raise (higher the level, higher the raise)
ex: level 2 gets $2500 and level 4 gets $4000
clinical apprentice - ANSWER Clinical ladder:
new nurse or nurse new to the area
clinical colleague - ANSWER Clinical ladder:
a full partner in care
clinical mentee - ANSWER Clinical ladder:
demonstrates preceptor ability
Clinical leader - ANSWER Clinical ladder:
demonstrates leadership in practice
combines teaching and research with practice
Attraction -ANSWER motivational state which an individual is predisposed to think, feel
and behave in a positive way toward another
3 ways to be attracted -ANSWER First Impression, Acquired Knowledge, Mere
Exposure Effect
3 Types of Attraction -ANSWER Social, Physical, Task
Social Attraction -ANSWER Socially attracted to the person, you want to be around
them. Fun to hangout with. ex) Friends
,task attraction -ANSWER Wanting to work together with someone towards a goal. Ex.
Raising a puppy or get with someone
physical attraction -ANSWER Attracted to physical features of someone. Sexually
attracted to someone
Chemical Attraction -ANSWER different immune system / smell
Sexual Attraction -ANSWER the desire to have sexual contact with a certain person
Fatal Attraction -ANSWER initially attracted for a characteristic but that same initial
attractive characteristic is the reason you no longer attracted to that person
Uncertainty -ANSWER Inability to predict or explain someone's attitudes or behaviors or
feeling insecure about your state of knowledge in general
Uncertainty Reduction Theory (URT) -ANSWER Assumes reduced uncertainty typically
leads to favorable outcomes. First theory that was communication based (no
psychology)
Predicted Outcome Theory (POV) -ANSWER states that likelihood of uncertainty
reduction depends on the predicted outcomes.
3 Uncertainty Reduction Strategies -ANSWER Passive, Active, Interactive
passive strategy -ANSWER no interaction, OBSERVING others. ex) stalking people on
facebook
active strategy -ANSWER you ASK SOMEONE ELSE not the person. ex) you curious if
person single → you ask person's friend
interactive strategy -ANSWER go STRAIGHT to the SOURCE
Self Disclosure -ANSWER The multi-dimensional process of revealing personal
information about oneself to each other
3 Components of Self Disclosure -ANSWER Reciprocity, Appropriateness, Risk
Reciprocity -ANSWER if I disclose → you disclose
Appropriateness -ANSWER time, relationship details, topic...
Risk -ANSWER possible negative outcome
Communication Competence -ANSWER The evaluative impression of the quality of the
interaction
,Inflation Bias -ANSWER when we think we are more competent than we actually are
Negativity Bias -ANSWER Negative interactions stand out more than good interactions
Ability -ANSWER capacity to do a behavior
Skills -ANSWER an ability performed well on a consistent basis
Competence -ANSWER Judgement of the Appropriateness and Effectiveness of such
behaviors
Appropriateness -ANSWER the judgment that a behavior is acceptable in a given
context
Effectiveness -ANSWER the judgment that behavior has achieved its intended
outcomes
Maximizing -ANSWER achieving outcomes, but at the expense of violating ethics and
norms
Minimizing -ANSWER failing to achieve outcomes, possibly due to inappropriate
behavior
Optimizing -ANSWER achieves outcome in an acceptable way
Sufficing -ANSWER behavior that doesn't accomplish, but is nice
attentiveness -ANSWER demonstrate interest
composure -ANSWER control of behaviors
Coordination -ANSWER managing interactions
Expressiveness -ANSWER emotional expression
The Excess Principle -ANSWER Why we sometimes experience a temporary decrease
in competence upon gaining new knowledge
-Due to mindfulness, when learning new skills, competence decreases temporarily
before it can increase with practice and feedback
Social Support -ANSWER Verbal and nonverbal behavior produced with the intention of
providing assistance to others perceived as needing that aid
5 types of support -ANSWER emotional, esteem, network, tangible, information
, emotional support -ANSWER expressions of caring and concern aimed at improving the
recipient's emotional state
informational support -ANSWER messages providing info
network support -ANSWER Introducing a person in need to others who might be able to
help
Tangible Support -ANSWER material that meets a "real", physical need
Esteem Support -ANSWER expressions of reassurance and confidence
verbal person-centeredness (VPC) -ANSWER Messages reflecting "an awareness of
and adaptation to the subjective, affective, and relational aspects of communication
contexts"
Low Centered Person Messages -ANSWER "I'm sorry you didn't make the baseball
team, but I don't think you should be upset with anyone except yourself. you could've
practiced more"
Moderate Centered Person Messages -ANSWER "I'm really sorry you didn't make the
base team and I bet you're disappointed. you can always try out next year. How about
for now we forget about this and get ice cream."
Highly Centered Person Messages -ANSWER "I'm sorry you didn't make the baseball
team. You must be crushed. You're probably not only hurt but angry at not having your
ability recognized, you might not want to talk right now but I'm here if you need
someone to vent to."
Persuason is a successful intentional effort to.......(3 things) -ANSWER Change
another's mental state
Through communication
When the other has some measure of freedom
Attitudes -ANSWER evaluations of an object, person, idea, etc.
Behaviors -ANSWER carrying out an action
Elaboration Likelihood Model -ANSWER Persuasion depends on which way information
is processed
2 Routes of Elaboration Likelihood Model -ANSWER central route and peripheral route
central route -ANSWER paying close attending and using critical thinking
AND VERIFIED CORRECT ANSWERS/ ALREADY GRADED
A++
Clinical ladder - ANSWER system of using performance indicators to advance an
employee within an organization
ex: Metropolitan Hospital established a clinical ladder system for nursing staff- each
quarter, members of the clinical excellence committee meet to review applications from
staff nurses who are seeking promotion to the next clinical ladder level
clinical ladder - ANSWER allows nurses who have been in the program for a long period
of time to advance to a higher title and get a raise (higher the level, higher the raise)
ex: level 2 gets $2500 and level 4 gets $4000
clinical apprentice - ANSWER Clinical ladder:
new nurse or nurse new to the area
clinical colleague - ANSWER Clinical ladder:
a full partner in care
clinical mentee - ANSWER Clinical ladder:
demonstrates preceptor ability
Clinical leader - ANSWER Clinical ladder:
demonstrates leadership in practice
combines teaching and research with practice
Attraction -ANSWER motivational state which an individual is predisposed to think, feel
and behave in a positive way toward another
3 ways to be attracted -ANSWER First Impression, Acquired Knowledge, Mere
Exposure Effect
3 Types of Attraction -ANSWER Social, Physical, Task
Social Attraction -ANSWER Socially attracted to the person, you want to be around
them. Fun to hangout with. ex) Friends
,task attraction -ANSWER Wanting to work together with someone towards a goal. Ex.
Raising a puppy or get with someone
physical attraction -ANSWER Attracted to physical features of someone. Sexually
attracted to someone
Chemical Attraction -ANSWER different immune system / smell
Sexual Attraction -ANSWER the desire to have sexual contact with a certain person
Fatal Attraction -ANSWER initially attracted for a characteristic but that same initial
attractive characteristic is the reason you no longer attracted to that person
Uncertainty -ANSWER Inability to predict or explain someone's attitudes or behaviors or
feeling insecure about your state of knowledge in general
Uncertainty Reduction Theory (URT) -ANSWER Assumes reduced uncertainty typically
leads to favorable outcomes. First theory that was communication based (no
psychology)
Predicted Outcome Theory (POV) -ANSWER states that likelihood of uncertainty
reduction depends on the predicted outcomes.
3 Uncertainty Reduction Strategies -ANSWER Passive, Active, Interactive
passive strategy -ANSWER no interaction, OBSERVING others. ex) stalking people on
active strategy -ANSWER you ASK SOMEONE ELSE not the person. ex) you curious if
person single → you ask person's friend
interactive strategy -ANSWER go STRAIGHT to the SOURCE
Self Disclosure -ANSWER The multi-dimensional process of revealing personal
information about oneself to each other
3 Components of Self Disclosure -ANSWER Reciprocity, Appropriateness, Risk
Reciprocity -ANSWER if I disclose → you disclose
Appropriateness -ANSWER time, relationship details, topic...
Risk -ANSWER possible negative outcome
Communication Competence -ANSWER The evaluative impression of the quality of the
interaction
,Inflation Bias -ANSWER when we think we are more competent than we actually are
Negativity Bias -ANSWER Negative interactions stand out more than good interactions
Ability -ANSWER capacity to do a behavior
Skills -ANSWER an ability performed well on a consistent basis
Competence -ANSWER Judgement of the Appropriateness and Effectiveness of such
behaviors
Appropriateness -ANSWER the judgment that a behavior is acceptable in a given
context
Effectiveness -ANSWER the judgment that behavior has achieved its intended
outcomes
Maximizing -ANSWER achieving outcomes, but at the expense of violating ethics and
norms
Minimizing -ANSWER failing to achieve outcomes, possibly due to inappropriate
behavior
Optimizing -ANSWER achieves outcome in an acceptable way
Sufficing -ANSWER behavior that doesn't accomplish, but is nice
attentiveness -ANSWER demonstrate interest
composure -ANSWER control of behaviors
Coordination -ANSWER managing interactions
Expressiveness -ANSWER emotional expression
The Excess Principle -ANSWER Why we sometimes experience a temporary decrease
in competence upon gaining new knowledge
-Due to mindfulness, when learning new skills, competence decreases temporarily
before it can increase with practice and feedback
Social Support -ANSWER Verbal and nonverbal behavior produced with the intention of
providing assistance to others perceived as needing that aid
5 types of support -ANSWER emotional, esteem, network, tangible, information
, emotional support -ANSWER expressions of caring and concern aimed at improving the
recipient's emotional state
informational support -ANSWER messages providing info
network support -ANSWER Introducing a person in need to others who might be able to
help
Tangible Support -ANSWER material that meets a "real", physical need
Esteem Support -ANSWER expressions of reassurance and confidence
verbal person-centeredness (VPC) -ANSWER Messages reflecting "an awareness of
and adaptation to the subjective, affective, and relational aspects of communication
contexts"
Low Centered Person Messages -ANSWER "I'm sorry you didn't make the baseball
team, but I don't think you should be upset with anyone except yourself. you could've
practiced more"
Moderate Centered Person Messages -ANSWER "I'm really sorry you didn't make the
base team and I bet you're disappointed. you can always try out next year. How about
for now we forget about this and get ice cream."
Highly Centered Person Messages -ANSWER "I'm sorry you didn't make the baseball
team. You must be crushed. You're probably not only hurt but angry at not having your
ability recognized, you might not want to talk right now but I'm here if you need
someone to vent to."
Persuason is a successful intentional effort to.......(3 things) -ANSWER Change
another's mental state
Through communication
When the other has some measure of freedom
Attitudes -ANSWER evaluations of an object, person, idea, etc.
Behaviors -ANSWER carrying out an action
Elaboration Likelihood Model -ANSWER Persuasion depends on which way information
is processed
2 Routes of Elaboration Likelihood Model -ANSWER central route and peripheral route
central route -ANSWER paying close attending and using critical thinking
