8/30/23, 7:07 PM Test Bank for Human Resource Management, 12th Edition Dessler 8/30/23, 7:07 PM Test Bank for Human Resource Management, 12th Edition Dessler
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Dessler Dessler
Human Resource Management, 12e (Dessler) 3) Which of the following includes five basic functions--planning, organizing, staffing, leading,
Chapter 1 Introduction to Human Resource Management and controlling?
A) job analysis
1) The basic functions of the management process include all of the following EXCEPT B) strategic management
________. C) employee orientation
A) planning D) management process
B) organizing E) adaptability screening
C) outsourcing Answer: D
D) leading Explanation: The management process includes five basic functions--planning, organizing,
E) staffing staffing, leading, and controlling. Strategic management refers to the process of identifying and
Answer: C executing the organization's mission by matching its capabilities with the demands of its
Explanation: The five basic functions of the management process include planning, organizing, environment.
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it Diff: 1 Page Ref: 4
is not one of the primary management functions. Chapter: 1
Diff: 1 Page Ref: 4 Objective: 1
Chapter: 1 Skill: Concept
Objective: 1
Skill: Concept 4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
2) Which of the following is the person responsible for accomplishing an organization's goals by A) planning
planning, organizing, staffing, leading, and controlling personnel? B) organizing
A) manager C) staffing
B) entrepreneur D) leading
C) representative E) motivating
D) generalist Answer: A
E) marketer Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
Answer: A of management. The planning function involves establishing goals and standards, developing
Explanation: The manager is the person responsible for accomplishing an organization's goals by rules and procedures, and forecasting.
planning, organizing, staffing, leading, and controlling the efforts of the organization's people. Diff: 1 Page Ref: 4
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs Chapter: 1
are defined as individuals who start their own businesses. Objective: 1
Diff: 2 Page Ref: 4 Skill: Concept
Chapter: 1
Objective: 1
Skill: Concept
1 2
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Dessler Dessler
5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and 7) When managers use metrics to assess performance and then develop strategies for corrective
developing procedures for various tasks. In which function of the management process does action, they are performing the ________ function of the management process.
Celeste spend most of her time? A) planning
A) leading B) leading
B) organizing C) staffing
C) motivating D) controlling
D) planning E) organizing
E) staffing Answer: D
Answer: D Explanation: The controlling function of the management process requires managers to set
Explanation: The planning function of the management process requires managers to establish standards such as sales quotas, quality, standards, or production levels. Managers then compare
goals and standards, develop rules and procedures, and develop plans and forecast. Leading actual performance with the standards, which often involves the use of metrics. Corrective action
involves motivating staff, while controlling requires a manger to set standards, such as sales is then taken when necessary.
quotas. Assigning tasks to employees is an aspect of the organizing function. Diff: 2 Page Ref: 4
Diff: 2 Page Ref: 4 Chapter: 1
Chapter: 1 Objective: 1
Objective: 1 Skill: Concept
Skill: Application
8) Which function of the management process includes selecting employees, setting performance
6) Which function of the management process includes delegating authority to subordinates and standards, and compensating employees?
establishing channels of communication? A) leading
A) staffing B) organizing
B) organizing C) planning
C) motivating D) motivating
D) leading E) staffing
E) planning Answer: E
Answer: B Explanation: The staffing function of the management process is also known as the human
Explanation: The organizing function of the management process includes delegating authority resource management function. The staffing function addresses the process of acquiring,
to subordinates and establishing channels of communication. The organizing function also training, appraising, and compensating employees, as well as addressing issues of labor relations,
includes establishing departments and coordinating the work of subordinates. worker safety, and fairness.
Diff: 1 Page Ref: 4 Diff: 1 Page Ref: 4
Chapter: 1 Chapter: 1
Objective: 1 Objective: 1
Skill: Concept Skill: Concept
3 4
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Dessler Dessler
9) Which basic function of management includes setting standards such as sales quotas and 12) Personnel activities associated with human resource management most likely includes all of
quality standards? the following EXCEPT ________.
A) planning A) providing incentives and benefits
B) organizing B) orienting and training new employees
C) controlling C) appraising employee performance
D) leading D) building employee commitment
E) staffing E) developing customer relationships
Answer: C Answer: E
Explanation: The controlling function involves setting standards such as sales quotas and Explanation: Human resource management involves numerous personnel-related activities, and
production levels. Comparing actual performance with the standards is also an aspect of the HR managers are less likely to interact with customers. Managing compensation, orienting new
controlling function. employees, appraising employee performance, and developing employee commitment are typical
Diff: 1 Page Ref: 4 aspects of the HR manager's job.
Chapter: 1 Diff: 2 Page Ref: 4
Objective: 1 Chapter: 1
Skill: Concept Objective: 1
Skill: Concept
10) ________ is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns. 13) Which of the following best explains why human resource management is important to all
A) Industrial psychology managers?
B) Labor relations A) Technological changes and global competition require clear organization charts.
C) Human resource management B) Sophisticated accounting controls are supported by human resource managers.
D) Behavioral management C) An enthusiastic labor force is likely to provide financial support to local unions.
E) Organizational health and safety management D) Investing in human capital enables managers to achieve positive results for the firm.
Answer: C E) Economic challenges facing the world call for advanced cost-cutting and streamlining.
Explanation: Human resource management is the process of acquiring, training, appraising, and Answer: D
compensating employees, and attending to their labor relations, health and safety, and fairness Explanation: Getting results is the bottom line of managing, and it is primarily accomplished
concerns. HRM falls under the staffing function of the management process. through human capital, which is the knowledge, education, training, skills and expertise of a
Diff: 1 Page Ref: 4 firm's workers. Managers throughout a firm need good people to get results, and hiring and
Chapter: 1 retaining good people is the objective of HRM.
Objective: 1 Diff: 3 Page Ref: 5, 14, 18
Skill: Concept AACSB: Analytic Skills
Chapter: 1
11) In the management process, which of the following is an activity associated with the leading Objective: 2, 4
function? Skill: Synthesis
A) maintaining employee morale
B) setting performance standards
C) establishing departments
D) training new employees
E) developing procedures
Answer: A
Explanation: The management process includes five functions--planning, organizing, staffing,
leading, and controlling. The leading function requires a manager to get employees to
accomplish their jobs, maintaining morale, and motivating subordinates.
Diff: 1 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
5 6
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Dessler Dessler
Human Resource Management, 12e (Dessler) 3) Which of the following includes five basic functions--planning, organizing, staffing, leading,
Chapter 1 Introduction to Human Resource Management and controlling?
A) job analysis
1) The basic functions of the management process include all of the following EXCEPT B) strategic management
________. C) employee orientation
A) planning D) management process
B) organizing E) adaptability screening
C) outsourcing Answer: D
D) leading Explanation: The management process includes five basic functions--planning, organizing,
E) staffing staffing, leading, and controlling. Strategic management refers to the process of identifying and
Answer: C executing the organization's mission by matching its capabilities with the demands of its
Explanation: The five basic functions of the management process include planning, organizing, environment.
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it Diff: 1 Page Ref: 4
is not one of the primary management functions. Chapter: 1
Diff: 1 Page Ref: 4 Objective: 1
Chapter: 1 Skill: Concept
Objective: 1
Skill: Concept 4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
2) Which of the following is the person responsible for accomplishing an organization's goals by A) planning
planning, organizing, staffing, leading, and controlling personnel? B) organizing
A) manager C) staffing
B) entrepreneur D) leading
C) representative E) motivating
D) generalist Answer: A
E) marketer Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
Answer: A of management. The planning function involves establishing goals and standards, developing
Explanation: The manager is the person responsible for accomplishing an organization's goals by rules and procedures, and forecasting.
planning, organizing, staffing, leading, and controlling the efforts of the organization's people. Diff: 1 Page Ref: 4
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs Chapter: 1
are defined as individuals who start their own businesses. Objective: 1
Diff: 2 Page Ref: 4 Skill: Concept
Chapter: 1
Objective: 1
Skill: Concept
1 2
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Dessler Dessler
5) Celeste spends most of her time at work establishing goals for her staff of fifty employees and 7) When managers use metrics to assess performance and then develop strategies for corrective
developing procedures for various tasks. In which function of the management process does action, they are performing the ________ function of the management process.
Celeste spend most of her time? A) planning
A) leading B) leading
B) organizing C) staffing
C) motivating D) controlling
D) planning E) organizing
E) staffing Answer: D
Answer: D Explanation: The controlling function of the management process requires managers to set
Explanation: The planning function of the management process requires managers to establish standards such as sales quotas, quality, standards, or production levels. Managers then compare
goals and standards, develop rules and procedures, and develop plans and forecast. Leading actual performance with the standards, which often involves the use of metrics. Corrective action
involves motivating staff, while controlling requires a manger to set standards, such as sales is then taken when necessary.
quotas. Assigning tasks to employees is an aspect of the organizing function. Diff: 2 Page Ref: 4
Diff: 2 Page Ref: 4 Chapter: 1
Chapter: 1 Objective: 1
Objective: 1 Skill: Concept
Skill: Application
8) Which function of the management process includes selecting employees, setting performance
6) Which function of the management process includes delegating authority to subordinates and standards, and compensating employees?
establishing channels of communication? A) leading
A) staffing B) organizing
B) organizing C) planning
C) motivating D) motivating
D) leading E) staffing
E) planning Answer: E
Answer: B Explanation: The staffing function of the management process is also known as the human
Explanation: The organizing function of the management process includes delegating authority resource management function. The staffing function addresses the process of acquiring,
to subordinates and establishing channels of communication. The organizing function also training, appraising, and compensating employees, as well as addressing issues of labor relations,
includes establishing departments and coordinating the work of subordinates. worker safety, and fairness.
Diff: 1 Page Ref: 4 Diff: 1 Page Ref: 4
Chapter: 1 Chapter: 1
Objective: 1 Objective: 1
Skill: Concept Skill: Concept
3 4
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Dessler Dessler
9) Which basic function of management includes setting standards such as sales quotas and 12) Personnel activities associated with human resource management most likely includes all of
quality standards? the following EXCEPT ________.
A) planning A) providing incentives and benefits
B) organizing B) orienting and training new employees
C) controlling C) appraising employee performance
D) leading D) building employee commitment
E) staffing E) developing customer relationships
Answer: C Answer: E
Explanation: The controlling function involves setting standards such as sales quotas and Explanation: Human resource management involves numerous personnel-related activities, and
production levels. Comparing actual performance with the standards is also an aspect of the HR managers are less likely to interact with customers. Managing compensation, orienting new
controlling function. employees, appraising employee performance, and developing employee commitment are typical
Diff: 1 Page Ref: 4 aspects of the HR manager's job.
Chapter: 1 Diff: 2 Page Ref: 4
Objective: 1 Chapter: 1
Skill: Concept Objective: 1
Skill: Concept
10) ________ is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns. 13) Which of the following best explains why human resource management is important to all
A) Industrial psychology managers?
B) Labor relations A) Technological changes and global competition require clear organization charts.
C) Human resource management B) Sophisticated accounting controls are supported by human resource managers.
D) Behavioral management C) An enthusiastic labor force is likely to provide financial support to local unions.
E) Organizational health and safety management D) Investing in human capital enables managers to achieve positive results for the firm.
Answer: C E) Economic challenges facing the world call for advanced cost-cutting and streamlining.
Explanation: Human resource management is the process of acquiring, training, appraising, and Answer: D
compensating employees, and attending to their labor relations, health and safety, and fairness Explanation: Getting results is the bottom line of managing, and it is primarily accomplished
concerns. HRM falls under the staffing function of the management process. through human capital, which is the knowledge, education, training, skills and expertise of a
Diff: 1 Page Ref: 4 firm's workers. Managers throughout a firm need good people to get results, and hiring and
Chapter: 1 retaining good people is the objective of HRM.
Objective: 1 Diff: 3 Page Ref: 5, 14, 18
Skill: Concept AACSB: Analytic Skills
Chapter: 1
11) In the management process, which of the following is an activity associated with the leading Objective: 2, 4
function? Skill: Synthesis
A) maintaining employee morale
B) setting performance standards
C) establishing departments
D) training new employees
E) developing procedures
Answer: A
Explanation: The management process includes five functions--planning, organizing, staffing,
leading, and controlling. The leading function requires a manager to get employees to
accomplish their jobs, maintaining morale, and motivating subordinates.
Diff: 1 Page Ref: 4
Chapter: 1
Objective: 1
Skill: Concept
5 6
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