Active listening - Answers A process that involves respecting others, listening to what is being said, and
understanding what is being said
Body language - Answers A persons facial expression, physical posture, gestures, and use of space, all of
which communicate feelings and ideas
Jargon - Answers Specialized terms used in a specific industry
Nonverbal communication - Answers All communication that does not use words. This includes
appearance, personal environment, use of time, and body language
Paraphrase (v. n.) - Answers Express something heard or read using different words
Appendix - Answers A source of detailed or specific information placed at the end of a section, a
chapter, or a book
Bullets - Answers Large, vertically aligned dots that highlight items in a list
Change order - Answers A written order by the owner of a project for the contractor to make a change in
time, amount, or specifications
Electronic signature - Answers A signature that is used to sign electronic documents be capturing
handwritten signatures through computer technology and attaching the to the document or file
Font - Answers The type style used for printed letters and numbers.
Glossary - Answers An alphabetical list of terms and definitions
Graph - Answers Information shown as a picture or chart. Graphs me be represented in various forms,
including line graphs and bar charts
Index - Answers An alphabetical list of topics, along with the page numbers where each topics appears
Italics - Answers Letters and numbers that lean to the right rather than stand straight up
Memo - Answers Informal written correspondence. Another term for memorandum
Permit - Answers A legal document that allows a task to be undertaken
Punch list - Answers A written list that identifies deficiencies requiring correction at completion
Table - Answers A way to present important text and number so they can be read and understood at a
glance
Table of contents - Answers A list of book chapters or sections, usually located at the front of the book