OKSTATE PAPPAS MGMT 3013 EXAM 1 QUESTIONS AND ANSWERS 100% PASS

OKSTATE PAPPAS MGMT 3013 EXAM 1 QUESTIONS AND ANSWERS 100% PASS Management - the pursuit of organizational goals Top Managers - -Set Objectives -Scan Environment -Plan and Make Decisions Middle Managers - -Allocate resources -Oversee first-line managers -Develop and implement activities First-line Managers - -Coordinate activities -Supervise Employees -Report to middle managers -Involved in day-to-day operations 2Brittie Donald, All Rights Reserved © 2025 The Board of Directors - oversee the activities of the firm and ensure that the organization is maximizing value to its stakeholders Conceptual Skills - "bird's eye view", where managers need to think analytically and understand complicated or abstract ideas Technical Skills - requires specific knowledge needed to perform a specialized skill Human Skills - "interpersonal skills"(people skills), the ability to communicate and relate to people Soft Skills - the ability to motivate, inspire trust, communicate, network, and manage human interaction levels. Hard Skills - technical skills ___________ Skills will get you an interview, but _________ Skills will get and keep a job. - Hard, Soft __ are directly transferable to any job, organization, or industry. - Soft Skills The specific knowledge needed to perform a specialized skill is known as what? - Technical Skills Which level of management most often needs to utilize conceptual skills? - Top managers 3Brittie Donald, All Rights Reserved © 2025 Henry Mintzberg - Renowned professor of Management. Identified ten roles that managers perform and then categorized them into three broad categories Interpersonal - being a leader, a figurehead or link between internal and external constituents, concerned with channeling information and ideas throughout the organization Informational - monitor teams and people, communicate information and acting as a spokesperson, concerned with informational processing Decisional - involves the use of provided information. Here managers might be change makers, problem fixers, negotiators and resource allocators Which of Mintzberg's managerial roles may require a manager to be a negotiator or change maker? - Decisional Which of Mintzberg's managerial roles includes monitoring teams and people, communicating information and acting as a spokesperson? - Informational Henry Mintzberg's study of managers at several organizations found all of the following EXCEPT ______________. A Managers work in high pressure situations B 4Brittie Donald, All Rights Reserved © 2025 Managers prefer face-to-face communication C Managers are often unfulfilled by their jobs D A manager's work is fragmented and uneven - C) Managers are often unfulfilled by their jobs Which of the following is NOT true of early American industry? - Efficiency was a primary concern for administrators Efficiency - The ability to accomplish a task utilizing available resources in the best way possible. Henri Fayol - known as the architect of administrative s