MGM101 Exam ACTUAL Exam Questions
and CORRECT Answers
Locus of control - CORRECT ANSWER - Extent to which people believe that their
behaviour has a real effect on what happens to them
Self-efficacy - CORRECT ANSWER - Belief about the capabilities to perform a task.
Authoritariansim - CORRECT ANSWER - Belief that power and status differences are
appropriate within social systems such as orgs.
Machiavellianism - CORRECT ANSWER - Behaviour that is designed to gain power and
control.
Risk propensity - CORRECT ANSWER - Person is willing to take chances and make risky
decisions.
Cognition - CORRECT ANSWER - Knowledge a person has about someone or
something.
Cognitive dissonance - CORRECT ANSWER - Occurs when two sets of perceptions are
contradictory or incongruent, or when people behave in a way that is inconsistent with their
attitudes.
The person-job fit - CORRECT ANSWER - Extent to which a person's contributions and
the org's inducements match one another.
Classical theory of motivation - CORRECT ANSWER - Assumes that workers are
motivated solely by money. When paid more, more will be produced.
,Hawthorne effect - CORRECT ANSWER - Early behavioural theory. Tendency for
workers productivity to increase when they feel they are getting special attention from
management.
Behavioural theory in the mid-twentieth century - CORRECT ANSWER - Theory X and
theory Y, Maslow's hierarchy, McClelland's three needs theory, Herzberg's two factor theory.
Contemporary motivation theory - CORRECT ANSWER - Expectancy theory and equity
theory.
Reinforcement - CORRECT ANSWER - Applying or withholding positive or negative
consequences to motivate employees to exhibit behaviour the manager wants.
Goal setting theory - CORRECT ANSWER - SMART goals and management by
objectives MBO.
Participative management and empowerment - CORRECT ANSWER - Tapping into
workers' knowledge about their job, encouraging them to be self-motivated to make suggestions
for improvements.
Job enrichment - CORRECT ANSWER - Adding one or more motivating factors to a job,
vertical expansion.
The trait approach - CORRECT ANSWER - Focused on identifying the essential traits that
distinguished leaders.
The behavioural approach - CORRECT ANSWER - Focused on determining what
behaviours are employed by leaders.
Three main leadership styles - CORRECT ANSWER - Autocratic, democratic, free-
rein/laissez-faire.
, Situational approach - CORRECT ANSWER - Appropriate leadership behaviour varies
from one situation to another.
Time utility - CORRECT ANSWER - Creating something at a time when consumers want
it.
Place utility - CORRECT ANSWER - Making a product available in a place convenient
for consumers.
Ownership/possession utility - CORRECT ANSWER - Making a product that consumers
can take pleasure in owning.
Form utility - CORRECT ANSWER - Turning raw materials into finished goods.
Operations or product management - CORRECT ANSWER - Systematic direction and
control of the process that transform resources into finished goods and services. Operations
managers bring raw materials, equipment, and labour together under a production plan.
Effectively using all the resources available in the production facility.
Analytic and synthetic processes - CORRECT ANSWER - Breaks down basic resources
into their component parts. Combines several raw materials to produce a finished product.
Process layouts - CORRECT ANSWER - Custom-product layout, flexible.
Product layouts - CORRECT ANSWER - Provide one type of service or to make one type
of product in a fixed sequence of production steps.
Fixed position layouts - CORRECT ANSWER - Takes labour, equipment, materials, and
other resources to the location where work is to be done.
and CORRECT Answers
Locus of control - CORRECT ANSWER - Extent to which people believe that their
behaviour has a real effect on what happens to them
Self-efficacy - CORRECT ANSWER - Belief about the capabilities to perform a task.
Authoritariansim - CORRECT ANSWER - Belief that power and status differences are
appropriate within social systems such as orgs.
Machiavellianism - CORRECT ANSWER - Behaviour that is designed to gain power and
control.
Risk propensity - CORRECT ANSWER - Person is willing to take chances and make risky
decisions.
Cognition - CORRECT ANSWER - Knowledge a person has about someone or
something.
Cognitive dissonance - CORRECT ANSWER - Occurs when two sets of perceptions are
contradictory or incongruent, or when people behave in a way that is inconsistent with their
attitudes.
The person-job fit - CORRECT ANSWER - Extent to which a person's contributions and
the org's inducements match one another.
Classical theory of motivation - CORRECT ANSWER - Assumes that workers are
motivated solely by money. When paid more, more will be produced.
,Hawthorne effect - CORRECT ANSWER - Early behavioural theory. Tendency for
workers productivity to increase when they feel they are getting special attention from
management.
Behavioural theory in the mid-twentieth century - CORRECT ANSWER - Theory X and
theory Y, Maslow's hierarchy, McClelland's three needs theory, Herzberg's two factor theory.
Contemporary motivation theory - CORRECT ANSWER - Expectancy theory and equity
theory.
Reinforcement - CORRECT ANSWER - Applying or withholding positive or negative
consequences to motivate employees to exhibit behaviour the manager wants.
Goal setting theory - CORRECT ANSWER - SMART goals and management by
objectives MBO.
Participative management and empowerment - CORRECT ANSWER - Tapping into
workers' knowledge about their job, encouraging them to be self-motivated to make suggestions
for improvements.
Job enrichment - CORRECT ANSWER - Adding one or more motivating factors to a job,
vertical expansion.
The trait approach - CORRECT ANSWER - Focused on identifying the essential traits that
distinguished leaders.
The behavioural approach - CORRECT ANSWER - Focused on determining what
behaviours are employed by leaders.
Three main leadership styles - CORRECT ANSWER - Autocratic, democratic, free-
rein/laissez-faire.
, Situational approach - CORRECT ANSWER - Appropriate leadership behaviour varies
from one situation to another.
Time utility - CORRECT ANSWER - Creating something at a time when consumers want
it.
Place utility - CORRECT ANSWER - Making a product available in a place convenient
for consumers.
Ownership/possession utility - CORRECT ANSWER - Making a product that consumers
can take pleasure in owning.
Form utility - CORRECT ANSWER - Turning raw materials into finished goods.
Operations or product management - CORRECT ANSWER - Systematic direction and
control of the process that transform resources into finished goods and services. Operations
managers bring raw materials, equipment, and labour together under a production plan.
Effectively using all the resources available in the production facility.
Analytic and synthetic processes - CORRECT ANSWER - Breaks down basic resources
into their component parts. Combines several raw materials to produce a finished product.
Process layouts - CORRECT ANSWER - Custom-product layout, flexible.
Product layouts - CORRECT ANSWER - Provide one type of service or to make one type
of product in a fixed sequence of production steps.
Fixed position layouts - CORRECT ANSWER - Takes labour, equipment, materials, and
other resources to the location where work is to be done.
