MGM101 Final Exam UPDATED Exam
Questions and CORRECT Answers
Forms of employee Behaviours - CORRECT ANSWER - - Employee behaviour
- Performance Behaviours
- Organizational Citizenship
- Counterproductive Behaviour
Employee Behaviours - CORRECT ANSWER - the pattern of actions by the members of
an organization that directly or indirectly influence the organization's effectiveness
Performance Behaviours - CORRECT ANSWER - behaviours that are directly related to
the job
Organizational citizenship - CORRECT ANSWER - Provides positive benefits to the
organization in indirect ways (someone working overtime to show trainees how to do the job)
Counterproductive Behaviours - CORRECT ANSWER - Hurts the orgniazatgonal's
performance
Absenteesim - CORRECT ANSWER - when an employee is continuously absent from the
job
Tardiness - CORRECT ANSWER - when an employee is always late
Individual differences - CORRECT ANSWER - physical, psychological, and emotional
attributes that vary from one person to another
Personality - CORRECT ANSWER - set of psychological attributes that differentiates one
person from another
,Agreeableness - CORRECT ANSWER - ability to get along with others
Conscientiousness - CORRECT ANSWER - the care a person gives to organization and
thoughtfulness of others; dependability
Emotional stability - CORRECT ANSWER - the extent to which people feel secure and
unworried and how likely they are to experience negative emotions under pressure
Extraversion - CORRECT ANSWER - person's comfort level with relationships
Openness - CORRECT ANSWER - refer to how well people are open to listen to ideas
Emotional intelligence EI (Emotional quotient EQ) - CORRECT ANSWER - involves
understanding emotions, managing emotions to serve goals, empathizing with others, and
effectively handling relationships with others
Locus of control - CORRECT ANSWER - extent to which people believe that their
behaviour has a real effect on what happens to them
Internal locus of control - CORRECT ANSWER - believe that they control what will
happen to them
External locus of control - CORRECT ANSWER - believe that fate or luck controls what
happens to them
Self-efficacy - CORRECT ANSWER - person's belief about their capabilities to perform a
task
, Authoritarianism - CORRECT ANSWER - extent to which a person believes that power
and status difference are appropriate within social systems such as organizations
Machiavellianism - CORRECT ANSWER - refer to behaviour that is designed to gain
power and control
Self-esteem - CORRECT ANSWER - extent to which a person believes that they are a
worthwhile and deserving individual
Risk propensity - CORRECT ANSWER - degree to which a person is willing to take
chances and make risky decisions
Attitudes - CORRECT ANSWER - our belief and feelings about specific ideas, situations,
or other people
Cognition - CORRECT ANSWER - the knowledge a person has about someone or
something
Cognitive dissonance - CORRECT ANSWER - occurs when two sets of perceptions are
contradictory or when people behave in a way that is inconsistent with their attitudes
Job satisfaction - CORRECT ANSWER - reflects the extent to which people have positive
attitudes toward their jobs
Organizational commitment - CORRECT ANSWER - reflects an individuals's
identification with the organization and its mission
Psychological contract - CORRECT ANSWER - set of expectations held by an employee
concerning what they will contribute to an organization and what the organization will provide
the employee
Questions and CORRECT Answers
Forms of employee Behaviours - CORRECT ANSWER - - Employee behaviour
- Performance Behaviours
- Organizational Citizenship
- Counterproductive Behaviour
Employee Behaviours - CORRECT ANSWER - the pattern of actions by the members of
an organization that directly or indirectly influence the organization's effectiveness
Performance Behaviours - CORRECT ANSWER - behaviours that are directly related to
the job
Organizational citizenship - CORRECT ANSWER - Provides positive benefits to the
organization in indirect ways (someone working overtime to show trainees how to do the job)
Counterproductive Behaviours - CORRECT ANSWER - Hurts the orgniazatgonal's
performance
Absenteesim - CORRECT ANSWER - when an employee is continuously absent from the
job
Tardiness - CORRECT ANSWER - when an employee is always late
Individual differences - CORRECT ANSWER - physical, psychological, and emotional
attributes that vary from one person to another
Personality - CORRECT ANSWER - set of psychological attributes that differentiates one
person from another
,Agreeableness - CORRECT ANSWER - ability to get along with others
Conscientiousness - CORRECT ANSWER - the care a person gives to organization and
thoughtfulness of others; dependability
Emotional stability - CORRECT ANSWER - the extent to which people feel secure and
unworried and how likely they are to experience negative emotions under pressure
Extraversion - CORRECT ANSWER - person's comfort level with relationships
Openness - CORRECT ANSWER - refer to how well people are open to listen to ideas
Emotional intelligence EI (Emotional quotient EQ) - CORRECT ANSWER - involves
understanding emotions, managing emotions to serve goals, empathizing with others, and
effectively handling relationships with others
Locus of control - CORRECT ANSWER - extent to which people believe that their
behaviour has a real effect on what happens to them
Internal locus of control - CORRECT ANSWER - believe that they control what will
happen to them
External locus of control - CORRECT ANSWER - believe that fate or luck controls what
happens to them
Self-efficacy - CORRECT ANSWER - person's belief about their capabilities to perform a
task
, Authoritarianism - CORRECT ANSWER - extent to which a person believes that power
and status difference are appropriate within social systems such as organizations
Machiavellianism - CORRECT ANSWER - refer to behaviour that is designed to gain
power and control
Self-esteem - CORRECT ANSWER - extent to which a person believes that they are a
worthwhile and deserving individual
Risk propensity - CORRECT ANSWER - degree to which a person is willing to take
chances and make risky decisions
Attitudes - CORRECT ANSWER - our belief and feelings about specific ideas, situations,
or other people
Cognition - CORRECT ANSWER - the knowledge a person has about someone or
something
Cognitive dissonance - CORRECT ANSWER - occurs when two sets of perceptions are
contradictory or when people behave in a way that is inconsistent with their attitudes
Job satisfaction - CORRECT ANSWER - reflects the extent to which people have positive
attitudes toward their jobs
Organizational commitment - CORRECT ANSWER - reflects an individuals's
identification with the organization and its mission
Psychological contract - CORRECT ANSWER - set of expectations held by an employee
concerning what they will contribute to an organization and what the organization will provide
the employee
