WGU D464 Competency 2 Management Systems and
Processes With Complete Solutions!
The _____ of the House of Quality shows the interrelationships between any two of the
technical features.
roof
The significant divides between the designs of goods and services are embodied in the:
detailed product and process design stages.
Considering the servicescape, in service-delivery system design, building footprints
would be examples of:
spatial layout and functionality.
Considering the service-encounter design, high-contact systems would most likely be
encountered in:
front office operations.
The _____ provides the behavioral setting where service encounters take place.
servicescape
Which of the following is true of the House of Quality?
It contains key selling points and features.
Unlike the customer benefit package design and configuration stage of designing goods
and services, the detailed goods, services, and process design:
,focuses on implementation.
The bottom of a House of Quality identifies the technical features that:
have the strongest relationships to customer requirements.
In the context of quality function deployment, one of the first steps to build the House of
Quality is to:
identify the technical features of the design of the product.
Which of the following elements is part of the service-delivery system design?
Facility location and layout
For manufactured goods, design blueprints specify a target dimension, along with a
range of permissible variation called the _____.
tolerance
Jones and Johnson is a law firm that is expanding its office to include three conference
rooms and two executive waiting lounges. What dimension of servicescape does the
firm reach?
Spatial layout and functionality
Which of the following depends on good location decisions when designing its
service-delivery system?
a health club
Quality function deployment builds a House of Quality by identifying the:
Voice of the customer.
, Linda has a chain of souvenir shops named Souvenirstop. She has a store at City Centre
Mall, and although that is one of her busiest shops, she hardly ever gets any tourists
there to see her branch. She therefore opened another branch close to the well-known
Water Chute amusement attraction, which drew in far more tourists for her store. What
aspect of the service-delivery system design would Linda improve by doing so?
Facility location and layout
______ refers to the process of building a model, either real or simulated, in order to test
the operating performance of a product under actual conditions as well as the reaction
of consumers to the model.
Prototype testing
We have an expert-written solution to this problem!
For manufactured goods, design blueprints specify a nominal dimension which is the:
specified target dimension of the goods.
Before a firm actually designs and configures a customer benefit package, it should
understand and develop its:
strategic mission and competitive priorities.
.
_____ design focuses on the interaction, directly or indirectly, between the service
provider(s) and the customer.
Service-encounter
In designing manufactured goods, socially responsible designs are the ones that follow
the concept of:
Design for Environment
Processes With Complete Solutions!
The _____ of the House of Quality shows the interrelationships between any two of the
technical features.
roof
The significant divides between the designs of goods and services are embodied in the:
detailed product and process design stages.
Considering the servicescape, in service-delivery system design, building footprints
would be examples of:
spatial layout and functionality.
Considering the service-encounter design, high-contact systems would most likely be
encountered in:
front office operations.
The _____ provides the behavioral setting where service encounters take place.
servicescape
Which of the following is true of the House of Quality?
It contains key selling points and features.
Unlike the customer benefit package design and configuration stage of designing goods
and services, the detailed goods, services, and process design:
,focuses on implementation.
The bottom of a House of Quality identifies the technical features that:
have the strongest relationships to customer requirements.
In the context of quality function deployment, one of the first steps to build the House of
Quality is to:
identify the technical features of the design of the product.
Which of the following elements is part of the service-delivery system design?
Facility location and layout
For manufactured goods, design blueprints specify a target dimension, along with a
range of permissible variation called the _____.
tolerance
Jones and Johnson is a law firm that is expanding its office to include three conference
rooms and two executive waiting lounges. What dimension of servicescape does the
firm reach?
Spatial layout and functionality
Which of the following depends on good location decisions when designing its
service-delivery system?
a health club
Quality function deployment builds a House of Quality by identifying the:
Voice of the customer.
, Linda has a chain of souvenir shops named Souvenirstop. She has a store at City Centre
Mall, and although that is one of her busiest shops, she hardly ever gets any tourists
there to see her branch. She therefore opened another branch close to the well-known
Water Chute amusement attraction, which drew in far more tourists for her store. What
aspect of the service-delivery system design would Linda improve by doing so?
Facility location and layout
______ refers to the process of building a model, either real or simulated, in order to test
the operating performance of a product under actual conditions as well as the reaction
of consumers to the model.
Prototype testing
We have an expert-written solution to this problem!
For manufactured goods, design blueprints specify a nominal dimension which is the:
specified target dimension of the goods.
Before a firm actually designs and configures a customer benefit package, it should
understand and develop its:
strategic mission and competitive priorities.
.
_____ design focuses on the interaction, directly or indirectly, between the service
provider(s) and the customer.
Service-encounter
In designing manufactured goods, socially responsible designs are the ones that follow
the concept of:
Design for Environment
