BLEA 855 Crisis Intervention Review
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What does ITA stand for? - CORRECT ANSWER - Involuntary Treatment Act
What are the two types of trauma? - CORRECT ANSWER - Primary and Secondary
Trauma
What part of the brain does emotion come from? - CORRECT ANSWER - Primal
What are the four prongs of ITA? - CORRECT ANSWER - Danger to Self, Danger to
Others, Danger to property damage, and gravely disabled.
What is a crisis? (characteristics) - CORRECT ANSWER - A person experiencing
heighten emotions and lowered reasoning / cognitive ability.
What is the L.E.E.D. Model? - CORRECT ANSWER - Listen, Explain, Equity, Dignity.
What is the purpose of the L.E.E.D Model? - CORRECT ANSWER - To lower
confrontation and UOF.
During a crisis, what questions may not be important right away? - CORRECT
ANSWER - What has been stolen and what sex and gender do you identify with?
What is the difference between sympathy and empathy? - CORRECT ANSWER -
Sympathy is a shared feeling, usually of sorrow. Ex. "I understand what you are going through".
Empathy is an understanding of emotions in a supportive manner. Ex. "That must be very
difficult on you, please tell me more so I can help".
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What does ITA stand for? - CORRECT ANSWER - Involuntary Treatment Act
What are the two types of trauma? - CORRECT ANSWER - Primary and Secondary
Trauma
What part of the brain does emotion come from? - CORRECT ANSWER - Primal
What are the four prongs of ITA? - CORRECT ANSWER - Danger to Self, Danger to
Others, Danger to property damage, and gravely disabled.
What is a crisis? (characteristics) - CORRECT ANSWER - A person experiencing
heighten emotions and lowered reasoning / cognitive ability.
What is the L.E.E.D. Model? - CORRECT ANSWER - Listen, Explain, Equity, Dignity.
What is the purpose of the L.E.E.D Model? - CORRECT ANSWER - To lower
confrontation and UOF.
During a crisis, what questions may not be important right away? - CORRECT
ANSWER - What has been stolen and what sex and gender do you identify with?
What is the difference between sympathy and empathy? - CORRECT ANSWER -
Sympathy is a shared feeling, usually of sorrow. Ex. "I understand what you are going through".
Empathy is an understanding of emotions in a supportive manner. Ex. "That must be very
difficult on you, please tell me more so I can help".
