graded A+ passed
1. Who is eligible for care within the VHA? only those who
served in
the active duty
military
2. Which of the following are VA customers? patients, patient
families,
and their co-workers
3. How does the VA assess the satisfaction of by tracking patient
Vet- eran care? com- plaints via
patient advo- cate,
with feedback from
Veterans Service
Orga- nizations, and
from data collected
by the VA's of- fice of
Quality and Perfor-
4. The Department of Veterans Affairs is a mance
cabinet level organization and as such is
under the re- sponsibility of... the executive branch
of the federal
5. What are health risks associated with military government
service in Vietnam?
6. What is the significant injury in Veterans who Agent orange
served in the operation Enduring Freedom exposure, PTSD, and
(OEF)/Operation Iraqi Freedom (OIF)/Operation Hepatitis C
New Dawn (OND)?
traumatic brain
injudry
7. What are symptoms of PTSD nightmares,
insomnia, and
flashbacks
8. Patient Satisfaction with VA care and services 85%
is often reported to be at what percentage?
1/
7
, VA TMS Review (latest update) questions with complete solutions
graded A+ passed
9. The I CARE principles of integrity, commitment, core values and ser-
advocacy, respect, and excellence reflect VA's: vice standards, treat-
ment of Veterans,
their families, VA
employees,
volunteers,
contractors, and
trainees, and com-
mitment to Lincoln's
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7