Conflict Resolution - Unit 3 Exam Questions with Verified Solutions Rated A+ Already Passed
Blaming - Answers Attributing a negative experience to another's actions or inactions.
You Statement - Answers Opposite to I-statements; a statement ascribing a given trait or quality to
another, usually negative.
I-Statement - Answers A conflict resolution technique used to explain how and why one person's action
affects the speaker.
People vs. Problems - Answers A conflict resolution perspective that focuses parties' attention on
tangible actions and conditions within a conflict rather than perceived innate qualities of the parties.
Reaction vs. Response - Answers A distinction between automatic, non-conscious reaction to a stimulus
and consciously chosen action in response to a stimulus.
Identity vs. Action - Answers In conflict resolution, similar to people v. problems, a focus on specific
actions performed by a party rather than the party's innate nature.
Active Listening - Answers A conflict resolution technique in which the listener sends constant feedback
to the speaker, indicating that the speaker's message has been received and understood or interpreted
as intended.
Feedback - Answers Indications that a message has been received and interpreted in a particular way.
Suspending Judgement - Answers Refraining from evaluation of an idea, situation or person.
understanding/ agreement - Answers If an individual is using active listening techniques, they will show
______________ of the message but not always ___________________.
Interest - Answers An action, belief, or physical item that a party perceives as important or essential to
his/her satisfaction or happiness.
Position - Answers A particular way of getting an interest met, but not necessarily the only way of
getting that interest met.
Positional/Distributive Bargaining - Answers A form of negotiation in which elements of each party's
positions are seen as things to be traded back and forth in an effort to get needs partially met.
Shared/Mutual (Joint) Interests - Answers Interests held by all parties to a conflict.
Yes/No Question - Answers A question used to confirm facts, answered by a yes or no.
Short Answer Question - Answers A question used to reveal facts, answered by a single word or brief
statement.
Leading Question - Answers A question asked to confirm or disconfirm an assumption or belief of the
asker, usually phrased with the speaker's belief as part of the question.
Blaming - Answers Attributing a negative experience to another's actions or inactions.
You Statement - Answers Opposite to I-statements; a statement ascribing a given trait or quality to
another, usually negative.
I-Statement - Answers A conflict resolution technique used to explain how and why one person's action
affects the speaker.
People vs. Problems - Answers A conflict resolution perspective that focuses parties' attention on
tangible actions and conditions within a conflict rather than perceived innate qualities of the parties.
Reaction vs. Response - Answers A distinction between automatic, non-conscious reaction to a stimulus
and consciously chosen action in response to a stimulus.
Identity vs. Action - Answers In conflict resolution, similar to people v. problems, a focus on specific
actions performed by a party rather than the party's innate nature.
Active Listening - Answers A conflict resolution technique in which the listener sends constant feedback
to the speaker, indicating that the speaker's message has been received and understood or interpreted
as intended.
Feedback - Answers Indications that a message has been received and interpreted in a particular way.
Suspending Judgement - Answers Refraining from evaluation of an idea, situation or person.
understanding/ agreement - Answers If an individual is using active listening techniques, they will show
______________ of the message but not always ___________________.
Interest - Answers An action, belief, or physical item that a party perceives as important or essential to
his/her satisfaction or happiness.
Position - Answers A particular way of getting an interest met, but not necessarily the only way of
getting that interest met.
Positional/Distributive Bargaining - Answers A form of negotiation in which elements of each party's
positions are seen as things to be traded back and forth in an effort to get needs partially met.
Shared/Mutual (Joint) Interests - Answers Interests held by all parties to a conflict.
Yes/No Question - Answers A question used to confirm facts, answered by a yes or no.
Short Answer Question - Answers A question used to reveal facts, answered by a single word or brief
statement.
Leading Question - Answers A question asked to confirm or disconfirm an assumption or belief of the
asker, usually phrased with the speaker's belief as part of the question.
