Conflict Resolution Unit 1 Exam Questions with Verified Solutions Rated A+ Latest 2025
data based conflict - Answers Conflict based on inadequate access to, distribution of, or interpretations
of information by parties.
data based conflict - Answers There's a report that you need to finish at work; however, you don't have
access to the correct information. The fact that you must now wait for this information can lead to
conflict. Or once you get the information, you don't understand how these conclusions were reached.
Where do these numbers come from? The conflict here is that you disagree with the interpretation of
the information that you've just received.
relationship based conflict - Answers Let's say you are working with somebody who's very organized.
Everything has to be very structured, everything's in its place, and everything has a file. You may be
somebody who is not quite that structured, and perhaps you have piles of papers on your desk. You
always know where things are; they're just always in piles. Because you're a little bit more loose, maybe
a little bit more messy, this can cause a conflict with the other person.
relationship based conflict - Answers involves the relational patterns between parties
interest based conflict - Answers conflict based on unmet needs
interest based conflict - Answers Time as a need: You're a researcher, and you really need more time in
order to finish the research and really feel confident about it. However, the company you're working for
says, "No. We've got to get to market. You've got to meet this deadline." There are two different needs
here around time.
structural conflict - Answers Time as a need: You're a researcher, and you really need more time in order
to finish the research and really feel confident about it. However, the company you're working for says,
"No. We've got to get to market. You've got to meet this deadline." There are two different needs here
around time.
Example of structural conflict on a personal scale - Answers Some people run into it if they're trying to
adopt a child.
example of structural conflict on a larger scale - Answers In the past, this led to the American
Revolution.
example of values-based conflict - Answers One parent may feel very strongly about discipline, while
another parent may believe in being more lenient. Parents may also disagree about time their children
should go to bed, when they should watch television, or what kind of television they should watch.
values-based conflict - Answers based on parties' different or incompatible perceptions of what is
morally right or wrong
intrapersonal conflict - Answers a state of conflict between parts or aspects of a single individual
, latent conflict - Answers a state in which parties have differences that bother one or the other, but do
not consider those differences significant enough to act on them.
example of a latent conflict - Answers John and Mary are at a party. John jokes around and says
something that hurts Mary's feelings. Mary thinks, "That really made me feel bad, but you know John—
he's like that, and people know he's always joking around. He never means anything by it, so I think I'll
just let it pass."
This happens two more times, and by the third time, Mary is thinking, "I'm not going to put up with this
anymore because it really hurts my feelings. I don't want to hang out with him if he's going to continue
to joke around like this at my expense."
power - Answers the ability to control an individual or group through influence, force, coercion, or
manipulation to get the individual or group to do something that he/she/it would not otherwise do.
Power can thus take many forms.
example of power in conflict (coercion and manipulation) - Answers In this case, someone might use
money (e.g. "I'll give you money if you will settle the conflict in my favor"). Or someone might offer
status, which could be in the form of promotion (e.g. in a work related conflict when you want
somebody on your side).
parties - Answers individuals involved directly in a conflict
relationships - Answers an association between two or more people, involving some form of interacting
need/interest - Answers an action, belief, or physical item that a party perceives as important or
essential to his/her satisfaction or happiness
identity - Answers a persons sense of self; the way an individual defines himself or herself
identity - Answers a persons sense of self; the way an individual defines himself or herself
out-group - Answers the group in which a person does not define himself or herself as a member
intrapersonal conflict - Answers a state of conflict between "parts" or "aspects" of a single individual
power - Answers the ability to influence or control people or events, with or without resistance, through
various means
good re: conflict - Answers a perception that conflict is an experience that provides opportunities for
growth or positive change
bad re:conflict - Answers a perception that conflict is primarily a negative or harmful experience
data based conflict - Answers Conflict based on inadequate access to, distribution of, or interpretations
of information by parties.
data based conflict - Answers There's a report that you need to finish at work; however, you don't have
access to the correct information. The fact that you must now wait for this information can lead to
conflict. Or once you get the information, you don't understand how these conclusions were reached.
Where do these numbers come from? The conflict here is that you disagree with the interpretation of
the information that you've just received.
relationship based conflict - Answers Let's say you are working with somebody who's very organized.
Everything has to be very structured, everything's in its place, and everything has a file. You may be
somebody who is not quite that structured, and perhaps you have piles of papers on your desk. You
always know where things are; they're just always in piles. Because you're a little bit more loose, maybe
a little bit more messy, this can cause a conflict with the other person.
relationship based conflict - Answers involves the relational patterns between parties
interest based conflict - Answers conflict based on unmet needs
interest based conflict - Answers Time as a need: You're a researcher, and you really need more time in
order to finish the research and really feel confident about it. However, the company you're working for
says, "No. We've got to get to market. You've got to meet this deadline." There are two different needs
here around time.
structural conflict - Answers Time as a need: You're a researcher, and you really need more time in order
to finish the research and really feel confident about it. However, the company you're working for says,
"No. We've got to get to market. You've got to meet this deadline." There are two different needs here
around time.
Example of structural conflict on a personal scale - Answers Some people run into it if they're trying to
adopt a child.
example of structural conflict on a larger scale - Answers In the past, this led to the American
Revolution.
example of values-based conflict - Answers One parent may feel very strongly about discipline, while
another parent may believe in being more lenient. Parents may also disagree about time their children
should go to bed, when they should watch television, or what kind of television they should watch.
values-based conflict - Answers based on parties' different or incompatible perceptions of what is
morally right or wrong
intrapersonal conflict - Answers a state of conflict between parts or aspects of a single individual
, latent conflict - Answers a state in which parties have differences that bother one or the other, but do
not consider those differences significant enough to act on them.
example of a latent conflict - Answers John and Mary are at a party. John jokes around and says
something that hurts Mary's feelings. Mary thinks, "That really made me feel bad, but you know John—
he's like that, and people know he's always joking around. He never means anything by it, so I think I'll
just let it pass."
This happens two more times, and by the third time, Mary is thinking, "I'm not going to put up with this
anymore because it really hurts my feelings. I don't want to hang out with him if he's going to continue
to joke around like this at my expense."
power - Answers the ability to control an individual or group through influence, force, coercion, or
manipulation to get the individual or group to do something that he/she/it would not otherwise do.
Power can thus take many forms.
example of power in conflict (coercion and manipulation) - Answers In this case, someone might use
money (e.g. "I'll give you money if you will settle the conflict in my favor"). Or someone might offer
status, which could be in the form of promotion (e.g. in a work related conflict when you want
somebody on your side).
parties - Answers individuals involved directly in a conflict
relationships - Answers an association between two or more people, involving some form of interacting
need/interest - Answers an action, belief, or physical item that a party perceives as important or
essential to his/her satisfaction or happiness
identity - Answers a persons sense of self; the way an individual defines himself or herself
identity - Answers a persons sense of self; the way an individual defines himself or herself
out-group - Answers the group in which a person does not define himself or herself as a member
intrapersonal conflict - Answers a state of conflict between "parts" or "aspects" of a single individual
power - Answers the ability to influence or control people or events, with or without resistance, through
various means
good re: conflict - Answers a perception that conflict is an experience that provides opportunities for
growth or positive change
bad re:conflict - Answers a perception that conflict is primarily a negative or harmful experience
