A duel relationship can be described as
a. Friends going out to dinner
b. You are a cousin to the person you are providing case management
c. Working with a co-worker
d. Assigning your values to your client
e. All of the above - Answers b. You are a cousin to the person you are providing case management
A person's beliefs, values, traditions, language, arts and social communication skills are his/her
Select one:
a. culture
b. race
c. heritage
d. minority status
e. all of the above - Answers A. CULTURE
An example of a barrier to service delivery is the hours of operation are not convenient for the client.
This is an example of which type of barrier?
Select one:
a. availability
b. accessibility
c. acceptability
d. appropriateness
e. adequacy - Answers b. accessibility
An example of self-determination is
Select one:
a. Family Support worker choosing the appropriate goal for the client
b. Client has the right to withdraw from services without penalty
,c. Client is told what services and treatment plan they must receive
d. none of the above - Answers b. Client has the right to withdraw from services without penalty
An intervention that focuses on strengthening the environment includes
Select one:
a. Parenting skill training for the client
b. Job Training for the client
c. Develop healthy relationship with local church
d. Teaching the client meditation
e. None of the above - Answers C. DEVELOP HEALTHY RELATIONSHIP WITH LOCAL CHURCH
An intervention that focuses on strengthening the person includes
Select one:
a. Family Therapy with the mother
b. Temporary removal from home into foster care
c. Engaging in AA meetings
d. None of the above - Answers C. ENGAGING IN AA MEETINGS
As a case manager it is important to collaborate with
Select one:
a. Clients
b. Paraprofessionals
c. Interdisciplinary teams
d. Family members
e. All of the above - Answers E. ALL OF THE ABOVE
Basic helping attitudes a case manager needs are
Select one:
a. Warmth
, b. Genuineness
c. Empathy
d. Compassion
e. All of the above - Answers e. All of the above
Confidentiality refers to
Select one:
a. guidelines governing the disclosure of information shared during the course of client-worker
relationship
b. sharing of information with your partner
c. disclosing important information about the client to office staff
d. relating information to other organizations
e. all of the above - Answers a. guidelines governing the disclosure of information shared during the
course of client-worker relationship
Counter transference can be defined as
Select one:
a. Case manager projects onto the client certain emotions or attitudes
b. A collection of feelings and attitudes the client holds about the case manager
c. Artificial boundaries
d. Client's expression of emotion
e. None of the above - Answers a. Case manager projects onto the client certain emotions or attitudes
Developing a healthy-interdependence requires:
Select one:
a. Empowerment
b. Holistic
c. Respect
d. strength-based