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BUSMHR 3200: Power and Influence Exam
Questions And Answers 100% Guaranteed
Pass.
Power - Answer✔- the discretion and the means to enforce your will over others
- about influencing others. The more influence you have, the more powerful you are, and vice
versa
What are the 5 bases of power? - Answer✔1. Legitimate
2. Reward
3. Coercive
4. Expert
5. Referent
What is legitimate power? - Answer✔- obtain compliance/influence because of formal
authority (e.g. formal position)
What is reward power? - Answer✔- obtained compliance with promised or actual rewards
What is coercive power? - Answer✔- obtaining compliance through threatened or actual
punishment
What is expert power? - Answer✔- obtaining compliance through one's valued knowledge or
information
What is referent power? - Answer✔- when one's personal characteristics and social
relationships become the reason for compliance (e.g. identification, charisma, reputation,
network of relationships)
Position Power - Answer✔FORMAL
- power associated with a job or position
Personal Power - Answer✔INFORMAL
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, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
- power independent of job or position
What is included within position power? - Answer✔- legitimate power
- reward power
- coercive power
What is included within personal power? - Answer✔-expert power
- referent power
Resposes to Power: Commitment - Answer✔- those who are committed often go above and
beyond to ensure its success
Responses to Power: Compliance - Answer✔- those who comply do only what is expected,
nothing more
- they exert no extra effort and provide no extra input
Responses to Power: Resistance - Answer✔- resist the influence attempt by not complying
- unproductive arguing or outright rejection
How do the bases of power relate to individual reactions/outcomes of power? - Answer✔-
legitimate power may be expressed either positively or negatively
** Positive Legitimate Power focuses constructively on job performance
**Negative Legitimate power tends to be threatening and demeaning to those being influenced
Bases of Power and Effectiveness - Answer✔- generally, different bases of power can be used to
influence important employee outcomes cut as job performance, job satisfaction, and turnover
Expert and Referent Power - Answer✔- generally positive effects (on employee outcomes)
Reward and legitimate power - Answer✔- slightly positive effects
Coercive Power - Answer✔- slightly negative effects
When leaders have both formal and informal power... - Answer✔- highest team effectiveness
Gina promised her employees if they reached the goal of fewer than 5 customer complaints
during December she would give them each a $500 gift card. What type of power is Gina using
and what is her likely result?
A. Coercive, commitment
2|Page
BUSMHR 3200: Power and Influence Exam
Questions And Answers 100% Guaranteed
Pass.
Power - Answer✔- the discretion and the means to enforce your will over others
- about influencing others. The more influence you have, the more powerful you are, and vice
versa
What are the 5 bases of power? - Answer✔1. Legitimate
2. Reward
3. Coercive
4. Expert
5. Referent
What is legitimate power? - Answer✔- obtain compliance/influence because of formal
authority (e.g. formal position)
What is reward power? - Answer✔- obtained compliance with promised or actual rewards
What is coercive power? - Answer✔- obtaining compliance through threatened or actual
punishment
What is expert power? - Answer✔- obtaining compliance through one's valued knowledge or
information
What is referent power? - Answer✔- when one's personal characteristics and social
relationships become the reason for compliance (e.g. identification, charisma, reputation,
network of relationships)
Position Power - Answer✔FORMAL
- power associated with a job or position
Personal Power - Answer✔INFORMAL
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
- power independent of job or position
What is included within position power? - Answer✔- legitimate power
- reward power
- coercive power
What is included within personal power? - Answer✔-expert power
- referent power
Resposes to Power: Commitment - Answer✔- those who are committed often go above and
beyond to ensure its success
Responses to Power: Compliance - Answer✔- those who comply do only what is expected,
nothing more
- they exert no extra effort and provide no extra input
Responses to Power: Resistance - Answer✔- resist the influence attempt by not complying
- unproductive arguing or outright rejection
How do the bases of power relate to individual reactions/outcomes of power? - Answer✔-
legitimate power may be expressed either positively or negatively
** Positive Legitimate Power focuses constructively on job performance
**Negative Legitimate power tends to be threatening and demeaning to those being influenced
Bases of Power and Effectiveness - Answer✔- generally, different bases of power can be used to
influence important employee outcomes cut as job performance, job satisfaction, and turnover
Expert and Referent Power - Answer✔- generally positive effects (on employee outcomes)
Reward and legitimate power - Answer✔- slightly positive effects
Coercive Power - Answer✔- slightly negative effects
When leaders have both formal and informal power... - Answer✔- highest team effectiveness
Gina promised her employees if they reached the goal of fewer than 5 customer complaints
during December she would give them each a $500 gift card. What type of power is Gina using
and what is her likely result?
A. Coercive, commitment
2|Page
